EXPERIENCE

MASTER HITCH/MASTER TRUCK & TRAILER

Administrative Assistant
09/2009 08/2010
Supported the team by taking all incoming calls, managing accounts payables/rec
eivables, issuing purchase orders, generating work orders, inventory control, as
sist customers in showroom.
Responsible for all aspects of bookkeeping and accounting duties utilizing Quic
kbooks software.
Managed a high inbound volume of calls.
Worked with IT staff to set up work space, computers, printers and telephones f
or new employees.
Utilized MS Word to generate memos, reports, and letters when required.
Managed and submitted spreadsheets with formulas using MS Excel
Coordinated warranty claims with vendors resulting in collections of over $20K.
Daily audits of sales orders to ensure payments were posted to correct accounts
.
Reconciled bank & credit card statements each month.
Managed correspondence from clients, suppliers and other sources.
WELLS FARGO BANK
Service Manager
10/2007 8/2008
Manage and direct staff and all teller functions and operations to meet custome
r service standards and promote all banking products and services.
Active community liaison for the branch to generate sales through networking an
d prospecting with a steady stream of referrals from existing customers.
Train, motivate, and direct staff in all policies and procedures of the branch.
Ensure compliance with all operational guidelines and government regulations fo
r banking industry.
Consistently lead a top producing team to meet or exceed sales referrals and se
rvice goals.
Ensure a profitable and productive operation with highest degree of quality cus
tomer service and professionalism standards by all.
Teller
Greeted customers and completed variety of banking functions and transactions.
Promoted all banking products and services.
Completed follow-up as required on any banking issues or concerns and escalated
items requiring management attention.
Performed all transactions with the highest degree of accuracy and professional
ism.
Promoted large volume of referral business through exemplary customer service a
nd client relations.
DOLLAR THRIFTY AUTOMOTIVE GROUP
General Manager
5/1992 8/2007
Managed and directed staff of 5 managers and 45 hourly employees.
Held full accountability for fleet of 1,000 automobiles and a branch that gener
ated $12M in annual revenue.
Developed and applied all business planning, forecasting, and revenue managemen
t strategies.
Monitored and controlled operational costs, purchases, and ensured budgetary co
mpliance.
 Enforced all corporate policies and procedures and customer service standards.
Facilitated employee performance reviews, provided staff feedback, and supporte
d staff retainment.
Trained and motivated staff and ensured compliance with performance and sales o
bjectives.
Managed vehicle maintenance department, in-fleeting and de-fleeting process, an
d complied with all manufacturer recommendations for vehicle maintenance and saf
ety.
Recognized for maintaining the highest profit margin in Northwest region for 4
consecutive years.
Performed all start-up requirements for new rental counter openings at 3 major
hotels in Reno and South Lake Tahoe.
Greatly contributed to the acquisition of Thrifty Car Rental licensee by Dollar
Rent A Car and remained as General Manager for both entities.
City Manager
Performed same management functions as described above for General Manager with
a staff of 2 managers and 26 hourly employees.
Oversaw fleet of 350 vehicles and accountable for branch that generated $3.7M i
n annual revenue.
Spearheaded all start-up requirements and grand opening program for a new locat
ion of Dollar Rent A Car in Columbus, OH.
Played a key role in construction process and stages for a consolidated rental
car facility in Columbus, OH and successfully relocated entire operations to the
new facility with minimal business disruption.
Trained and motivated staff and ensured compliance with performance and sales o
bjectives.
Managed vehicle maintenance department, in-fleeting and de-fleeting process, an
d complied with all manufacturer recommendations.
EDUCATION
Attended numerous and ongoing training sessions and programs (employer sponsored
) in customer service, management, sales, and operations management.
Graduate of Academic Study
High School
SKILLS
MS Office Suite
Operations Management
Staff Training & Development
Leadership & Team Building
Multi-Site Management
Inventory Control
Customer Service & Client Relations
Follow-Up & Problem Solving
Cost Containment
Budgeting & Forecasting Cost Analysis
Cash Management
Accounting, Payroll & Recordkeeping
Reporting & Documentation
Planning & Scheduling
P&L Analysis
Auditing
Quality Improvement Initiatives