EXECUTIVE PROFILE

Over 8+ years of senior-level management experience. Results-oriented with a str

ong technical background and effective strategic management and operations exper
tise. Strategic vision and customer-focus with a sense for market opportunities
and the ability to identify problems, develop solutions, and implement best prac
tices and process improvements throughout organization - prepared and executed l
ong-range business strategies. A common-sense leader who develops competent, wel
l-functioning teams, and ensures a productive business organization. Demonstrate
d ability to learn and understand key performance drivers and deliver results wi
thin market-driven timelines and within budget.
CAREER ACHIEVEMENTS
* Achieved positive cohesive culture across all levels of the organization throu
gh proactive management style, and improved communication, service standards, st
aff focus and accountability.
* Defined business strategies and policies to meet organization's objectives.
* Spearheaded process optimization initiatives that resulted in measurable cost
efficiencies.
* Managed relationships with third parties, including vendors, partners, and cli
ents.
QUALIFICATION HIGHLIGHTS
* Strong business and technical background with a track record of successful pro
ject execution.
* Ability to carry out big-picture analyses and to roll up sleeves and get the j
ob done.
* Experienced in process improvement and operations optimization.
* Expert at doing gap analysis and engaging and resolving issues promptly.
PROFESSIONAL BACKGROUND
Assistant Vice President - 2004 to Present
Temple University, Philadelphia, PA
With a user community of over 50,000+ users, responsible for the strategic plann
ing and management of information technology operations.
* Led strategic outsourcing, change management, and process improvement initiati
ves. Managed IT cost center and negotiated deals, contracts, licensing agreement
s, and developed partnerships with key vendors and other third parties. Defined
strategic imperatives and executed plan to streamline management of IT infrastru
cture, introducing a Six-Sigma based framework resulting in measurable cost savi
ngs and process improvements.
* Participated as a decision maker in the selection of enterprise-level technolo
gies, including servers, storage, and software. Led technology innovation initi
atives. Temple has come up ranking top 10 in national surveys in terms of effec
tive use of technology. Introduced process management, project management, ITIL
, and Six Sigma practices to the IT operations.
Senior Technical Marketing Specialist - 1999 to 2001
Intel Corporation, Dupont, Washington
Engagement, enrollment, and alignment of key players with Intel's high end platf
orm new product introduction initiatives. Successful commercial launch of numer
ous high-end computing platforms.
* Managed key accounts and engaged with C-level executives, clients, and partner
s.
* Carried out marketing evangelization and recruiting of Fortune 500 enterprise
software & hardware companies. Provided consulting support and managed strategi
c client relationships.
* Led technical marketing initiatives within various verticals including Financi
al & Risk Management, E-commerce, Digital Content Creation, and Electronic Desig
n Automation.
Sr. Quality Assurance Specialist - 1997 to 1999
Intel Corporation, U.S., Costa Rica, Ireland, Philippines
As part of the Intel Automation Group, supported quality assurance initiatives o
f Intel's manufacturing operations.
* Managed large-scale projects with multinational scope.
* Designed & deployed mission-critical automation quality-control systems for hi
gh-volume manufacturing environments. Solutions were deployed worldwide across I
ntel's high-volume manufacturing sites. Developed and implemented standardized b
est practices for Intel Automation systems.
* Implemented and enhanced quality control processes that resulted in higher pro
duction yields. Achieved measurable cost savings through simplified automation w
ithin the manufacturing processes.
EDUCATION
M.B.A. - 2003
The Wharton School of Business, Philadelphia, PA
Concentration: Global Management and Operations
Ph.D., Computer & Information Science - 1996
University of Pennsylvania, Philadelphia, PA
B.S., Electrical Engineering - 1989
University of Costa Rica, San Jose, CR
LANGUAGES
Multilingual (English, Spanish, Portuguese) business & technology specialist
INTERNATIONAL EXPERIENCE
Living & Working Experience: North & South America, Europe, and Asia
HONORS
Fulbright Scholar