OBJECTIVE: Seeking a mid-level management position in an executive capacity wher

e my leadership and management skills can be utilized to meet business objective

s and support commitments to customer service, employee development, and continu
ous improvement.
SUMMARY: Accomplished mid-level professional with extensive office management ex
perience. Expert in handling multiple projects simultaneously and working in a f
ast-paced environment. Comfortable and confident when interacting with all level
s of senior management, clients and coworkers.

SPECIAL EXPERTISE
Software: MS Outlook, Word, Excel, One Write System, Quick Books
Foreign Languages - Spanish (Bilingual Proficiency)

EDUCATION & CREDENTIALS

B.S. Health Science, Nova Southeastern University Davie, FL - 1998

Courses: Health Science, Elon University Burlington, NC - 1994-1996

PROFESSIONAL EXPERIENCE

Front Office Assistant 2009 - Present

Kenneth Konsker, MD PA. - Boca Raton, Florida
Establish and maintain an effective operating environment that is efficient, sa
fe and responsive to the needs of the patients, physicians and staff. Develop an
d implement performance goals, objectives, policies, procedures and systems to p
romote the continuous improvement of the medical practice.
Review, compare and contrast month-end A/R reports to assess the billing and co
llection performance of the medical group as well as the individual service prov
iders. Use practice benchmarks as measurement tools to ensure the timely submiss
ion of accurate and complete information to billing personnel or service. Ensure
a positive working relationship with physicians and other service providers.
Responsible for reviewing and approving all invoices for payment. Facilitate an
equipment evaluation and maintenance program to ensure the office and medical e
quipment functions properly at all times. Provides oversight and implementation
of regulatory clinical compliance (i.e. AAHC, CLIA, and OSHA). Confirm that the
exposure control program and records maintenance are in compliance with OSHA reg
ulations.

Medical Secretary 2007 - 2009

Director of Bariatric Surgery, Brigham and Women's Hospital - Boston, Massachu
setts
Responsible for maintaining surgeon's schedule, set up patient appointments, sc
heduled surgery/diagnostics testing appointments, answered patient questions, re
layed messages from surgeon to patients, scheduled meetings, acted as liaison be
tween Medical Education Office and Director of Clerkship. Coordinated medical st
udent interviews in conjunction with Surgical Education Manager.
Monitored billing, created call schedules, participated in administrative work
groups and organized social activities. Arranged case reviews and depositions f
or expert medical witnesses in malpractice legal cases. Typed, proofread and di
stributed reports, correspondence and forms of a specialized and confidential na
ture. Prepared daily appointment schedule for doctors and supervisors, received/
scheduled visitors and arranged meetings as required.
Interpreted administrative policies and decisions. Copied requested Inquest tra
nscriptions and computed service charges. Prepared agendas, collected, assembled
and distributed required documents and paperwork. Maintained departmental line
item ledgers. Monitored supplies, reordered as necessary, typed requisitions for
supplies and payment invoices. Ensured accuracy of data entry when updating pat
ient records in spreadsheets and databases.

Office Manager, 2006 - 2007

John D. Briggs, MD PA - Boca Raton, FL (OB/GYN) Office
Recruited, hired and developed office teams capable of providing the best in pa
tient care. Reviewed employee performance and behavior. Scheduled surgeries, dev
eloped contracts with managed care organizations, provided patient education mat
erials, and adhered to HIPPA regulations and OSHA compliance officers. Controlle
d the practice's expenditures and developed action plans to correct any negative
variances. Monitored and analyzed patient appointment schedules to determine op
portunities for improvement in patient services.
Facilitated flow of patients throughout the clinic, verified insurance informat
ion, medical records, prescription verifications, answered phones and greeted pa
tients. Directed front office staff and medical assistants, cooperated with the
clinicians and instituted progressive measures for excellent patient care. Maint
ained patient and practice confidentiality 100% of the time; consistently demons
trated complete discretion when discussing patient information.
Organized, assigned and supervised staff. Achieved revenue goals by effectively
managing patient scheduling, staff productivity, collections and receivables, s
pecialty referral process and miscellaneous operations expenses. Managed office
within budget guidelines to include equipment upgrades, labs and labor costs. Cr
eated staffing schedules to meet the needs of the practice. Maintained current w
orking knowledge of the health care environment as it relates to physician pract
ices.
Medical Assistant/Surgical Coordinator, 1999 - 2006
Robert B. Sussman, MD - Boca Raton, FL (OB/GYN)

Supervised office staff of 12 employees. Trained new employees to initiate, doc

ument and communicate the plan of care and follow-up to ensure complete screenin
g and preparation of patients. Provided back office support maintaining billing
records, meeting with Pharmaceutical Reps and ordering supplies. Processed accou
nts receivable/payables and payroll. Administered employee benefits in conjuncti
on with HIPPA Privacy and OSHA compliance Officers.
Assisted with minor surgical procedures, placing equipment and supplies in oper
ating room and arranging instruments according to instructions. Participated in
examination and treatment of patients. Measured vital signs, temperature, blood
pressure, weight, height, and recorded information on patients' charts. Schedule
d all surgeries for Physicians, ensured that all forms and appointments were com
municated to the patient and notated the Physician's calendar.
Instructed patients regarding medications and treatment. Developed and implemen
ted patient management plans, recorded progress notes and assisted in provision
of continuity of care. Handled pre-certification for required procedures, ensure
d documentation was in the patient's chart, verified all consent forms and physi
cian orders were processed and copies filed.