Yvonne Palacios

10484 Valley Blvd Sp 16 El Monte CA, 91731

ypc7f440@westpost.net (626) 448-8863 (323) 247-5493
Summary: Applying for the health care assistant. I have three years of experien
ce working in the healthcare industry able to plan, organize, coordinate, direct
, educate, dispatch, enter data, handle multiple calls, and control specific goa
ls and objectives. I am a person who is focused motivated, passionate and dedica
ted to the success of the company to provide positive leadership, and quality cu
stomer service.

Education:
Rio Hondo College
Concentration: Psychology (in progress)
Skills: Proficient with word, excel, power point, account payables, attention t
o detail, time management and reporting skills. Good customer service, recruitin
g, team building, communication and leadership experience.
Professional Experience
Alta Med Health Care Services AmeriCorps C
ommerce, CA
Chronic Disease Program Management / Research Projects
09/08 08/09
AmeriCorps is a federally funded national service program created by Bill Clinto
n that allows individuals to gain work experience in an organization of interest
.
*Contribute to the development of a Tobacco Cessation program for adult patients
.
*Perform an extensive literature review on smoking cessation.
*Market and outreach to local community clinics by providing educational materia
ls on tobacco use.
*Develop tools, surveys, and power point presentations.
*Design and present a smoking cessation presentation which educates methadone pa
tients on the negative health effects of tobacco.
*Monitor referrals and progress of patients and set program.
*Refer patients to community healthcare services education classes, workshops, n
o butts, diabetic support, adult daycare, healthier eating courses, teen and ad
ult services.
*Responsible for setting up free training on smoking cessation educational cours
es ultimately 20 employees accomplished certifications.
*Participate in health promotional events, projects, training, recruiting and we
llness activities, and measure the outcome of these services.
*Complete the Healthier Living Training by Kaiser Permanente to facilitate suppo
rt groups for people living with chronic conditions and complete Rx for Change t
raining for smoking cessation. Familiar with the Champions for Change curriculum
and The Eat Fit guide book to teach individuals about healthier nutrition optio
ns.
*Train by the Legacy Foundation on teen and adult smoking cessation.
*Help clinic by entering patient information prepare and maintain health records
.
*Schedule appointments for nurse visits, laboratory tests, and follow ups.
*Assist in filing, auditing of medical charts, front and back office support and
cashier.
*Familiar with PPO, HMO, and sliding fee scale.
*Fax, copy, distribute mail, and sent out authorization forms and letters for ut
ility management department.
*Enter information data for HEDIS reports, I2I tracks, Diabetic Program and Mega
View.
Los Angeles County Emergency Medical Health Services Commerce
, CA
Dispatcher
12/05 5/07
*Enter emergency medical report data, transport and arrival, medical trauma, and
vital signs.
*Answer emergency psychiatric phone calls and schedule patient intake.
*Redirect caller to mental health facilitates, and provide medical I.D number to
psych team, law enforcement, social worker, or doctor.
*Fax out authorization form of patient condition place on suicidal hold and subm
it to nearest hospital.
CerritosCollege
Norwalk, CA
Financial Affairs Outreach
09/03 06/05
*Coordinate campus-wide fairs and promote financial aid and cal grants scholarsh
ips among Cerritos students.
*Assist students with the financial aid application process and registration for
ms.
*Prepare informational packages about financial aid to disseminate to both curre
nt and prospective students.
*Serve as a student advisor and help prepare high school students for college ad
missions.
*Provide support to students through education materials and online resources.
*Periodically update a calendar of school-wide events.
*Data entries 50 wpm, scan documents, and sent out award letters for students.
Award: National Service AmeriCorps in recognition for helping underserved commu
nities.
Volunteer Work: Parks and Recreation after school program educated students 5-13
to eat healthier and increase fruits and vegetables consumption. School beatifi
cation day painted a mural at an elementary school in Los Angeles. Special needs
pool activity team up with a child.
Interest: Art, 80's, rock, dance, pilates, martial arts, and volunteering for c
harity events.