Karla Meyer

957 Stonybrook Circle

Port Orange, Florida 32127
(386) 763-1119
[1]karlameyer@hotmail.com
AREAS OF EXPERTISE
* Over 15 years experience in training development and human
resources
* Proven success in training resulting in cultural changes and
employee productivity gain
* Recognized as innovative in the development effective and
entertaining training materials
* Specializations include facilitation, design, continual
evaluation, follow-up, overall training program implementation and
instruction
* Implemented adult training strategies to facilitate training and
team development which resulted in:
- Increased revenue within target area
- Improved employee / customer relations survey scores from 87% to
98.5%
- Lowered turnover rate from 150% to 90%
- Expanded profitability of existing business channels
- Increased levels of employee productivity and flexibility
* Resolving conflict in the workplace through mediation and/or
counseling
* Using MS Office Suite including Excel, Word and PowerPoint in
business and training capacities
PROFESSIONAL HISTORY
Home Child Care - Port Orange, Florida January 2008 - Present

* Facilitating child care for two children ages 4 and 2

First Data Corp - Daytona Beach, Florida June 2005 - December 2007
Professional Trainer
* Certified over 600 employees on various banking and check
processing products
* Lead Trainer for successful implementation of financial products
line for Call Center in Dominican Republic
* Task Force Assignment in Coral Springs with Successful training of
Management Staff on check processing products
Dillards - Daytona Beach, Florida June 2004 - June 2005
Sales Associate - A successful transition back into the US workforce
 * Met and exceeded projected personal and departmental sales goals
* Recognized for exceptional merchandising and organizational skills
Army and Air Force Exchange Service (Germany)
Store Manager, 2001-2003
* Managed all operations for a military clothing store: including
office management, customer service, training, inventory control,
and employee supervision
* Recognized by executive management for having the most efficient
of the 500 stores for optimal management, inventory control,
quality customer service, and stockroom organization
* Reduced an over invested inventory within the first year by
$400,000 through merchandising, improved ordering efficiency and
the elimination of slow moving stock bringing the stock to sales
ratio to the required 3:1
* Developed optimized merchandising of Military Battle Dress, Class
A Uniforms, formal wear , accessories and field equipment that
became a recommended model to be used by other military clothing
stores in Europe
Resume for Karla Meyer (continued)
Army and Air Force Exchange Service (Germany)
Training Manager, 1989-2001
* Promoted to develop a training department to develop AAFES
personnel
in retail stores and food exchange activities
* Managed a team of trainers that developed an optimized training
and development program that improved productivity and enhanced
employee abilities
* Went from a 500% turn-over to a 150% turn-over through effective
new hire training and on the job training
* Created training programs based on the finding of the Needs
Assessments Task Force of trainers, managers and associate

* Selected by European Headquarters as a the model training

department for establishing and improving other European Regions
* Increased job retention by 90% through the development of
effective recruiting techniques
* Established a series of training programs, including seminars,
classes, manuals, PowerPoint presentations, and training curricula
* Chosen by AAFES Headquarters to train managers, supervisors and
trainers to conduct diversity training for all associated
* Created and implemented recruiting methods
* Prepared staffing patterns for over 150 stores to comply with
Status of Forces Agreement between the United States and Germany
* Selected by the AAFES Europe Headquarters to provide on the job
training to newly hired Training Instructors
 EDUCATION
Bachelor of Arts - Human Resources Hochschule Heidelberg, Germany
Diploma - Retail Merchandising Bradford Business School, Columbus, OH

References
1. mailto:karlameyer@hotmail.com