Wanda Martinez

22 South Maple
Fox Lake, Illinois 60020
224.723.3308
wm39d9f8@westpost.net
If your company is looking for a high-energy manager, who is up to any task, the
n I am the person you are looking for. My qualifications, years of experience, a
nd high standard of customer service will enable me to meet your expectations.
MARSHALL'S OPERATIONS MANAGER
03/08- TO Present
Ensure that customer service and satisfaction are achieved and maintained by sto
re associates. Hire, train, and develop associates. Responsible for maintaining
company standards for markdown percentage, backroom controls, front-end and fitt
ing room operations. Accountable for payroll, store budget, associate reviews, a
udits, scheduling and cash controls. Provide training to area coordinators and a
ssociates.
DOLLAR TREE STORE MANAGER
09/01-03/08
My location averaged 1,5 million dollars in sales per year. I consistently met o
r exceeded sales expectations, with only 15 employees. Named TOP GUN in sales fo
r years 2005 and 2006. Introduced the company to the Toys for Tots campaign. Ens
ured that customer service and satisfaction are achieved and maintained by store
associates. Accountabilities included: staffing, scheduling, benefits administr
ation, reviews, payroll, loss prevention, cash controls, store replenishment, an
d merchandising.
DOLLAR JUNCTION STORE MANAGER
12/97- 05/01
My store averaged 2 million dollars in sales per year. I consistently met or exc
eeded sales expectations, with only 10 employees. Ensured that customer service
and satisfaction are achieved and maintained by store associates. Accountabiliti
es included: staffing, scheduling, benefits administration, reviews, payroll, lo
ss prevention, cash controls, store replenishment, and merchandising.
SERVICE MERCHANDISE ASSISTANT MANAGER
10/94- 6/97
Assisted Regional Merchandise Manager to implement new floor display layouts and
ensure window displays were maintained per company standards. Accountabilities
included: scheduling, recruiting, training, reviews, cash controls, loss prevent
ion, store replenishment, store displays, and inventory controls. Ensured that c
ustomer service and satisfaction are achieved and maintained by store associates
.
UNITED MEDICAL SUPPLY CUSTOMER SERVICE
08/93-10/94
Inbound/ outbound call center for monitoring workman compensation client's equip
ment and supplies. Regularly called on clients to ensure equipment and supplies
where working properly and to the satisfaction of clients. Worked with insurance
claims companies to update client information and progress.
UV PROCESS SUPPLY CUSTOMER SERVICE
07/92-08/94
Inbound call center for ultra violet safety materials. Ensured Material Safety D
ata Sheets were current and on file for all supplies and equipment sold to custo
mers. Ordered Specialty equipment for clients through outside vendors and ensure
d prompt delivery of all equipment and supplies to customers. Maintained and upd
ated client database on a continuous basis. Responsible for accounts payable and
accounts receivable.