Beverly R.

Hall
1023 Stewart Avenue* Duncanville, Texas 75137* Telephone: 972.283.9440 or c
ell 469.348.8180

OBJECTIVE:
Secure a challenging role within a company where my expertise in Sales, Custome
r Service, and Office Management will positively impact the company while admini
stering to its overall goals. My motivation is growth, and challenges that allo
ws me make effective leadership decisions. Estimating, Scheduling, Data Entry, L
otus Notes, WordPerfect, Microsoft Office; Word, Outlook, Excel and Ten-key, UPS
Courier Freight Machines, USPS Postage Meter, FedX Courier Freight Machine, Pas
sport booklet and card machines, Prism Scanning.
PROFESSIONAL EXPERIENCE:
Brooke Staffing Co/Stanley Associates
May 2010 - Present
Processor for United States Passport -Dallas Office
Data Entry, Image Review, Scanning images,
Quality Control-Passport Booklet and Cards
Book & Card Printing Machines
Mail out-customer critical personal documentation
Prism- Archieve customer documentation
IQA-Review Archieved documemtation
Filing, Customer Service on completed product

Mastercraft Printed Products and Services

November 2007 - August 2009
Administrator for the TXU Energy
Customer Service/ Sales
Order Entry, Outside /Inside sales representative
Maintain existing account, Estimating/Bids
Invoicing (handled the distribution of invoices, maintained the aging reports)
Coordinate proof approval & press checks with the appropriate plant
Maintained all files, Created specifications on manufactured items
Sorted rejected mail pieces
Maintained quality control on printed items
Nieman Printing / Samples On Demand

Customer Service/Account Administrator

November 2005-November 2007
Created procedures for the companies newest division
Involved in all aspects of customer service duties
Estimating/Bids, Scheduling
Account Payable, Invoicing, Created Purchase orders, Collections
Coordinated all shipments,Ordered company supplies and Materials
Maintained all files
Liaison with Temporary Services Company-scheduling temporary workers
Approval of employees time cards
Coordinate proof approval & press checks

Prestige Business Solutions

Account Administrator for the ACS/Medicaid account
March 2005-October 2005
Customer Service/Order Entry/Sales
Involved in all aspects of customer service duties
Retrieved estimate from outside vendors
Maintain inventory count
Retrieved postage information from the customer's postage caps account
Retrieve orders from customer's website/fulfillment
Maintained updates on FTP website
Pick and Pull materials from inventory/shipping
Created paperwork for all shipping
Coordinated proof approval with the customer/press checks
Liaison for the production plants on status and scheduling
Moore Wallace/ R.R. Donnelley Co.
Account Administrator/In and Outside Sales
October 1997 - March 2005
Sales Coordinator American Airline Account
All aspects of customer service duties.
Coordinate day-to-day account functions.
Order entry and estimating for over 500 items.
Specifications and layouts on proofs.
Communicate w/production plants for manufactured forms and labels.
Maintain all reprints and control inventory items.
Liaison between customer service departments in Lisle, IL pricing
production dates and customer issues.
Inside and Outside Sales calls.
Created in items and calculate sale prices.
Maintained all back order reports/inventoried items
Outside Minority Vendors
Falcon Business Forms (Print Shop)
Customer Service Coordinator/Team Lead
June 1993-October 1997
Involved in all aspects of customer service duties
Order entry, estimating, form specifications, layouts and proofs.
Team Leader handled all customer complaints, resolution on production concerns.
Trained new customer service and receptionist personnel.
Liaison between order entry, customer service and production department.
Responsible for employee problems involving the CSR department.
Print Edd Products
Customer Service Coordinator/Sales Coordinator
March 1992-June 1993
Involved in all aspects of customer services duties.
Handled extensive phone calls and customer service issues.
Order entry, estimating, form specifications, layouts, proofs, order entry and p
roduction.
Imprint Graphics
Office / Shipping Manager /Human Resources
November 1980 - March 1992
Maintained the confidential employee personal records, hired, terminated , negot
iated salaries.
Responsible for all aspects of Letterpress jobs (i.e. estimating, order entry).
Communicated all inquires and concerns from press operators and bindery operator
s, pertaining to production orders.
Handled all customer complaints, resolution on production concerns.
Account Payables, Collections
Form layout, Specifications and proofs.
Coordinated shipping and receiving department.
Inventory control -Pick-n-Pack inventory.
General clerical duties.
Office Manager-responsible for front office and shipping department
Production scheduling