Summary: Experienced Operations Manager who utilizes lean management techniques

to create efficiencies in company processes. Knowledgeable in ISO 9001 and part

icipated as a team member that successfully implemented ISO 9001 policies and pr
ocedures. Outstanding comprehension of business continuous improvement programs.
Skilled in preparing analytical reports and presentations.
Experience Summary:
KD Fluid Power 2003- Present North Tonawanda, New York 2003 - Present
(Hydraulic & Pneumatic Fluid Power Distributor/Manufacturer)
Present Operations Manager:
* Use communication knowledge to collaborate with other corporate managers to de
velop strategic planning, SWOT analysis, and budgeting
* Assist the procurement staff, inside sales staff, Production staff and provide
employee with making difficult decisions and providing guidance and knowledge a
s required.
* Supervising 20 employees (both office and production personnel).
Corporate Customer Service Manager:
* Using communication skills to collaborate with all inside sales /customer serv
ice personnel and customers to ensure excellence in customer service.
* Applied critical thinking skills and problem solving skills to calm staff and
customers. Supervised 11 employees (both office and warehouse personnel).
Branch Manager
* Used a team approach and strong motivation skills to ensuring excellent custom
er service by leading the employees in maintaining the scheduling of shipments t
o customers on-time.
* Empowered the employees to feel confident in making decisions on their own and
supporting the decisions. Supervised 7 employees (both office and warehouse sta
ff).
Accomplishments:
* Increased production rates by re-designing warehouse process flow and layout.
* Increased customer service by using lean philosophy - reducing waste.
* Increased customer service by developing new cycle count program.
* Implemented P21 ERP - Core Team Member*
Watson Bowman Acme Corporation. (Division of BASF) Amherst, NY 2000 - 2003
(Manufacturer of Bridge and Building Joint Systems)
Customer Service Manager:
* Used communication and interpersonal skills to successfully manage a team of c
ustomer service, field service and claims departments.
* Utilized my analytical and organizational skills, created departmental score c
ards and prepared customer service survey results that were presented to the Dir
ectors at monthly manager's meetings.
* Supervised 16 office personnel over three different departments.
Materials Manager:
* Used my previous background and strong work ethic to assemble a group of hard
working employees to ensure inventory, warehousing, and purchasing areas were pr
oductive.
* Used process improvement techniques to ensure authenticity of inventory was a
ccurate. Oversaw materials procurement, production scheduling, and warehousing d
epartments.
* Supervised 21 office and warehouse personnel.
* Other Roles: As safety committee leader, conducted monthly meetings monthly t
ours, provided safety reporting, and implementing corrective actions. As contin
uous improvement leader, lead monthly meetings with team members to review progr
ess and select new projects. Conducted monthly meeting with President and Direct
ors to report status, discuss budgeting, and implement new improvements.
Accomplishments:
* ISO 9000 Implementation Team (Certified June 2003)
* Continuous Improvement Team Leader.
* Improved safety/loss time accident record by 70% by creating safety program an
d a safety committee.
* Initiated and lead weekly production meetings.
* Increased production and customer service by reinstated cycle count program.

Midland Machinery Company Tonawanda, New York 14121 1986 - 2000

(Manufacturer of Asphalt Paving & Mixing Equipment)
Materials Manager:
* Successfully leaded the procurement, inventory, and production and parts depar
tments through a large company expansion.
* Used external resources assisted the management team in obtaining a temporary
location for the increased production.
* Assisted in layout of facility and employee population of the site. Supervise
d 6 office and 5 warehouse personnel.
Purchasing Manager:
* Utilized my interpersonal and communication skills to create and maintained a
strong supplier partnership network.
* Managed all production procurement activities including vendor analysis and co
ntracts. Supervised 3 office and 3 warehouse employees.
Inventory Manager:
* Using my detail and organizational skills to organize inventory and supervised
year end perpetual inventories, adjustments, and audits. Supervised 3 warehouse
employees.
Accomplishments:
* Reduced perpetual inventory by 33%.
* Produced raw materials numbering system by for bills of material.
* Implemented weekly reports for inventory, month end sales, production status,
and purchased receipts.
Education:
DeVry University BS in Technical Business Operations Management, June 2010
Computer Skills:
MS Excel P21 ERP (implementation)
MS Word Disc ERP
MS Power Point BPCS - MRPII 6.0.02
MS Access Proman MRP
MS Outlook Lotus Notes 5.0
MS Visio
Affiliations/ Membership:
APICS Current Member - Since 1989
ASQ Current Member
ACM Current Member