Scott Brown

9845 Old Patina Way Orlando, FL 32832

cell: (321) 332-3516 email: sbc521ca@westpost.net

Summary of Qualifications
- Resourceful Human Resource professional and business leader with a vision for
the future and a proven history of aligning the HR function with the strategic v
ision of the organization.
- Passionate, results driven leader with a record of delivering financial result
s through reducing turnover, increasing retention, building a succession bench a
nd instilling a sense of brand and mission into the location.
- Dedicated agent of change focused on developing a learning organization and th
e competence of individuals at all levels of the business.
- Versatile and experienced professional with substantial experience in all aspe
cts of human resources including recruiting, hiring, onboarding, training and de
velopment, facilitation, retention, benefit administration, compensation, policy
development and interpretation, EEO, scorecard creation and reporting and termi
nation.
Professional Accomplishments
IKEA, Human Resource Manager, Orlando, FL March, 2007 a" September, 2010
- Sourced, recruited, and hired a staff of 425 hourly coworkers and 44 exempt co
workers during new store buildup. Pioneered a new recruiting and hiring process
focused on selecting qualified candidates who reflected the IKEA culture and wh
o possessed the necessary transferable skills and motivation. The aHiring Event
a concept was adopted by new stores as a Best Practice.
- Proactively sought out non-traditional and unique low-cost, high-yield recruit
ing and onboarding techniques. Saved the project team over $100,000 in training
expenses and cut two weeks off the training calendar during store build-up.
- Instilled a common vision and brand identity into the group. Created and deliv
ered multiple team building and group learning activities for groups ranging in
size from 12 to 350 participants. Seventy percent of current store population r
emains from the grand opening team. Annual turnover results of less than 25% eac
h year since 2007, including an 85% success rate for new hires during the same p
eriod, ranked top 5 stores in IKEA US.
- Successfully utilized leadership models (Situational Leadership II, StrengthsF
inder, Predictive Index and Learning Styles) to create a succession and store de
velopment program. Resulting competence growth created a bench for IKEA and ena
bled six managers and twelve coworkers to earn promotions to other IKEA stores o
ver the last three years. This internal succession bench enabled 80% of leaders
hip positions to be filled by internal candidates since 2007.
- Developed and introduced a structured HR Scorecard to measure store retention,
store turnover, cost to hire, time to hire, dollar per labor hour, compensation
, benefit cost, store demographics, training cost, training completion and indiv
idual development progress. This practice was adopted as a Best Practice.
- Pioneered processes to review coworker performance outside of the annual perfo
rmance appraisal. Strategically planned future staff assignments to provide cros
s training and job enlargement opportunities for top performers and effectively
partnered with managers to address poor performers through structured coaching a
nd feedback.
- Excellent communication skills to all levels of the organization. Wrote and d
elivered multiple presentations to senior managers and delivered dozens of prese
ntations to groups as large as 400 people.
Scott Brown page 2

Professional Accomplishments
Ann Taylor, Regional Human Resource Manager, Orlando, FL August, 2006
a" March, 2007
- Managed the Employee Relations and Talent Management processes for Ann Taylor
Stores, Ann Taylor Loft and Ann Taylor Factory Stores in North Carolina, South C
arolina, Georgia, Florida, Louisiana, Alabama and Puerto Rico. Partnered with t
he RVP and District Manager populations with investigating complaints, providing
business analysis, risk management recommendations, policy interpretation and p
roactive solutions to staff issues.
- Partnered with client base to create and facilitate learning opportunities aro
und metric related issues including aIncreasing the Average Checka, aSuccessful
Recruitinga and aHow to Read a P&La.

Bloomingdaleas Department Stores, Human Resource Manager, Los Angeles, CA and Bo

ca Raton, FL December, 2002 a" July, 2006
- Reinvented the HR function at two Bloomingdaleas stores. Developed an aAssocia
te Scorecarda weekly reporting system to proactively address staffing needs and
performance issues, monitor turnover; communicate individual training needs, and
present a cost analysis for open positions. Implemented a monthly aTalent Talka
process to focus managers on effectively developing their employeeas potential,
build a succession bench, and ensure consistency in the environment experienced
by all employees. Improved the retention rate of new hires by 50% and raised t
he overall productivity of the store by $18 per hour in Century City.
- Spearheaded the Bloomingdaleas Brand Strategy apeoplea priority for both the C
entury City and Boca Raton stores. Was the internal consultant on employee deve
lopment for regional managers, senior managers and department managers. Ensured
the internal environment and processes enabled employees to meet pre-establishe
d metrics through individualized development approaches. To better execute the s
trategic plan, successfully partnered with the Group Managers to improve the cli
entele skills of sales professionals resulting in a 20% gain in the repeat busin
ess results in both stores.
- Managed a five tiered compensation platform. Utilized this structure to creat
e job paths, reward outstanding performance and effectively manage cost per work
ed hour.
- Overhauled the structured recognition processes to ensure the storeas top perf
ormers received personal, meaningful recognition. Instilled a culture of provid
ing immediate feedback to ensure balanced, timely feedback was consistently comm
unicated to all coworkers.
Walt Disney World - EPCOT, Retail Guest Service Manager, Orlando, FL August, 1
999 a" December, 2002
Dillardas, Human Resource/Operations Manager, Ocoee, FL March, 1998 a" July,
1999
Macyas, Operations Manager, Pittsburgh, PA August, 1996 a" March, 1998

Education
Clarion University, Clarion, Pennsylvania B.S.B.A in Accounting 1991

Accreditation
Society for Human Resource Management PHR Certification 2006
Society for Human Resource Management SPHR Certification December, 2010