NEALAN BLINSTRUB Home: (206) 244-6121

1017 SW Shoremont Ave Normandy Park, WA 98166 Cell: (714) 654-7737

OBJECTIVE: Senior Project Management or Management position requiring strong lea
dership, financial acumen and excellent customer service.
EMPLOYMENT HISTORY
McKesson Provider Technologies Seattle, Washington
Manager, Services Operations November 2008 - Present
* Managed a team of 25 Technical services professionals and department financia
l analyst
* Responsible for HL7 interfacing team, payer enrollment team and technical/net
working engineers across 3 product lines
* Implemented SAP time tracking and managed all financial systems and revenue p
roduction for a team of 60 professional services staff
* Created financial tracking systems and productivity metrics that helped doubl
e services revenue in 12 months
* Managed the customer resolution process to ensure timely response for escalat
ed customer issues
Manager, Implementation Services November 2007 - November 2008
* Managed 20 implementation staff who deployed McKesson's physician EMR and pra
ctice management solutions
* Responsible for $2m in revenue production each year
* Improved customer satisfaction by 30% in 1 year
* Implemented revised employee scheduling that resulted in improved billable ut
ilization
Lead Project Manager May 2004 - November 2007
* Managed up to 15 concurrent implementations of McKesson's physician EMR and p
ractice management solutions
* Mentored a team of 8 project managers
* Assisted clients with optimizing workflows and implementing clinical best pra
ctices
* Successfully implemented projects on time and on budget
* Assisted in the development of tools and implementation methodologies
Alteer Corporation Irvine, California
Upgrade Coordinator and Technical Project Manager February 2001 - April 2004
* Provided technical support to customers using Alteer's physician EMR and prac
tice management systems
* Provided one-on-one and group training and trouble-shooting, both remotely an
d on site
* Installed and configure routers, fax boards, network printers and servers usi
ng Microsoft technologies
* Specialized in creating financial reporting for customers to effectively mana
ge accounts receivable and track productivity
* Successfully managed and implemented the upgrade process for over 500 ASP and
Local Server customers nation wide from Beta to Current version release
* Published customer-facing upgrade, and Policy & Procedure documentation
Hoag Hospital Newport Beach, California
Surgical Scheduling Coordinator January 2000 - January 2001
* Automated surgical scheduling for 3 surgical facilities, total of 30 operatin
g rooms
* Assisted manager with supply management projects
* Assisted in writing Policy & Procedure and flow processes in the perioperativ
e services division
* Automated charging, auditing and reconciliation of patient accounts
St Joesph Hospital Orange, California
Surgical Support Specialist September 1997- December 2000
* Automated surgical scheduling for 500 physician hospital using Orsos scheduli
ng system
* Automated patient billing, auditing and reconciliation of patient accounts
* Help Desk/Technical support for ESI/HBOC for 250 end users within Surgical Di
vision
* Assisted with implementation and end user training for new software applicati
ons
* Supported patient scheduling for all physician offices
* Interdepartmental coordination of special equipment needs for surgical patien
ts
Staffing Coordinator February 1995- September 1997
* Coordinated staffing for a 350 bed facility
* Ensured accessibility of external agency staffing and accuracy of their regis
tries
* Prepared and distributed Executive Nursing Team Financial Management Reports
* Tracked patient acuity statistics for nursing floors
* Assisted in the implementation of new JACHO compliance standards and processe
s
Beverly Hospital Montebello, California
Implementation Consultant October 1987- January 1995
* Implemented Meditech Hospital system for entire nursing department of 300+
* Implemented Ansos staffing system to build metrics for nursing staff
* Provided PRN assistance to nursing supervisor as needed
TECHNICAL PROFICIENCIES
Hardware: LAN, WAN, TCP/IP, Router Configuration, Hubs, Switches, Firewalls
Operating Systems: Microsoft Windows 95, 98, NT, 2000, XP, Vista
Software Applications: Microsoft Office Suite, Microsoft Project, Access, SQL, S
ymantec PC Anywhere, Ansos Staffing, Meditech Patient Management Systems, ESI/HB
OC Surgical Management Systems, SSI Surgical Software, Alteer Office, McKesson P
ractice Partner
EDUCATION
Medical Assistant Certificate: 1987: NW College, West Covina, CA.
Business Administration: Coursework towards Degree. Orange Coast College,, Costa
Mesa, CA.
Project Management: Coursework towards PMP certification (Completed all hours re
quired)
Green Belt Six Sigma: Training and associated projects completed. March-Septembe
r 2010