Summary

Facility to leverage my skills in leadership, management and communication. Forw

ard looking, high achiever; heavily involved in mergers and acquisitions at func
tional level, reduced headcount, directly impacted bottom line. Business proces
s analysis, change, implementation and documentation. A number of P&L responsib
ilities over the years along with inventory controls and management reporting.
Ability to work successfully with all levels within organization. Strong motiva
tor, team builder and strategic thinker.
Management Philosophy
Customer-centric focused; employing cross-functional training to maximize skills
and to empower department personnel to seek solutions and resolve issues first
time to customersa complete satisfaction.

Relevant Skills:
Leadership
Performance Reporting
Project Management
Policies & Procedures
Business Process Analysis
Risk Analysis
Service Improvements
Personnel Management
Department Mergers
Financial Acumen
Systems Implementations
Service Level Metrics

New Business Start Ups 2009 a" operating apart-timea

VLK CONSULTING LLC Portsmouth, NH Mar 2009- Present
Principal
Specializing In:
a Personnel training, development and management
a Team Building
a Business Process Analysis, streamlining and documentation

LIVING HEALTHY NH Portsmouth, NH Apr 2009-Present

Principal
Specializing In:
a Internet Marketing and Product Distribution
a Health and Nutrition Specialist
a Lead and Train teams to duplicate system
a Educational seminars on aliving healthya

Work History
MTL INSTRUMENTS GROUP a" (remote office) Luton, Bedfordshire, England Jun 2008-
Feb 2009
Business Process Analyst
Achievements:
a Rolled out Americas procedures through Europe and Asia sister companies
a Readied global partners for new ERP system implementation (Baan to SAP)
a Improved on-time-delivery worldwide via customer communication and metrics
a Backlog brought to 90-95% assurance from 70%
a Physical inventory of $3.5M within .016% of perpetual a" managed remotely
MTL INC a" Hampton, NH Jan 1997-Jun 2008
Manager, Customer Services Americas
Achievements:
a Integrate Edmonton, AB and Houston, TX Customer Service into NH team; FGS abso
rbed Provisioning and Distribution to create a cohesive C/S, Materials and Distr
ibution team, afrom cradle to gravea concept
a Streamlining processes, increasing efficiencies, reduced headcount, and turnov
er
a Reduced inventory 50% while improving OTD to 95%; increased inventory turns to
8; reconciled physical inventory to perpetual to within 1%, 4 years running whi
le minimizing downtime in service to customers
a Improved service by moving to hybrid positions in Customer Service and Materia
ls
a Directly impacted productivity by implementing Service Level Measurements, dep
artmental and personal goals, and opening lines of communication
a Initiated monthly reporting and forecasting of revenues and cost of goods thus
maximizing revenues each and every month.

Professional Qualifications
a M.S. Degree in Industrial/Organizational Psychology Candidate 2011
a MBA Degree in Leadership (3.67) GPA
a BA (Hons) Degree in Management and Marketing

Software Applications
a Microsoft: Word/Excel/Access/PowerPoint/Publisher/Query/Outlook
a FileMaker Pro, ACT!, Lotus Notes, Q&A
a AS400, Max, Baan - Dynamics, JDE

Board Positions
a Cedars Condominium Association Board of Directors
a Franklin Pierce University Alumni Board of Directors
o NH Chapter Committee ~ Academic Relations Committee