JANICE FONTES

538 W. Bonaventure Avenue

Mountain House, CA 95391
(209) 640-4635 C
(209) 839-8583 H
jfdbb142@westpost.net

QUALIFICATIONS Dynamic and results-oriented Business Management professional wit

h proven experience in administration, sales, customer service, public relations
, operations management, and in event security management, as well as team leade
rship. Maintain outstanding corporate image by demonstrating superior interperso
nal communication, analytical problem solving and time management skills in vari
ous fast-paced settings. Energetic and dependable individual with positive attit
ude. Quality oriented.
Administration Customer Service Executive Support
Sales & Rentals Public Relations Business Start-up
Marketing Communications Event Security Manager
Technical Skills Knowledge of Microsoft Windows, Word, Excel, E-mail, Internet,
QuickBooks
EDUCATION &
& TRAINING

VICTORaS BUSINESS SCHOOL, Oakland, CA

Executive Secretarial Program
Training Courses: Professional development/training - Communication and Listeni
ng Skills, Peopleas Organizational Skills Seminar, How to Supervise, Telephone E
tiquette Skills
EXPERIENCE
PROFILE

2006 a" 2009 ARIZONA STONE & ARCHITECTURAL PRODUCTS LLC

Showroom Inside Sales & Sales Administrator a" Arizona & California
Inside Sales and Sales Administrator in a showroom atmosphere selling to buildin
g material supplies to customers (i.e., production builders, developers, archite
cts, contractors, landscapers, and general public). Successful sales figures and
achieved employee satisfaction and retention by maintaining a fun working envir
onment.
a Skills included training new sales people about product knowledge, sales techn
iques in an articulate, organized and team player environment. Took ownership a
nd exercised independent judgment with great customer service and multi tasked s
kills. This position required strong leadership, product knowledge, and team pla
yer skills. Management received numerous customer commendations for my excellent
customer service.
2002 - 2006 CONTEMPORARY SERVICES CORP., Phoenix, AZ
Event Security Manager a" Phoenix Civic Plaza
Planned/coordinated major, high profile events in conjunction with Phoenix Civic
Plaza coordinators and show managers. Oversaw supervisors in job duties includi
ng daily reports, evacuation program and incident reporting.
a Assisted in training, motivating and managing event security staff. A few majo
r events were:
2003 - 2004 KOHLaS DEPARTMENT STORE, Chandler, AZ
Point of Sale Supervisor
Supervised 20 associates in front-end cash registers operations, which involved
training and conducting new hire orientations in customer service, policies/proc
edures and computer operations. Ensured high level of customer satisfaction. Al
so, hands on experience to run cashier giving employees lunches and breaks.
Janice C. Fontes Page Two

EXPERIENCE
PROFILE
Continued:
1993 - 2002 ALMOST NEW CAR RENTAL & SALES, Mesa, AZ
Vice President / Owner and Operator
Managed and coordinated daily administrative operations, which included performi
ng all aspects of vehicle sales, rentals and purchasing. Managed team in perform
ing customer service, repair and maintenance operations while ensuring high leve
l of accountability. Facilitated and scheduled reservations for car rental opera
tions and managed fleet. Managed and prepared documentation for buying, selling
and leasing vehicles including title work.
a Initiated start-up of business, and developed strategic plans and policies/pro
cedures.
a Increased revenue by developing and implementing marketing programs and establ
ishing loyal customer base of repeat customers. Generated referrals from body sh
ops by developing networking relationships. Created marketing materials.
a Oversaw rapidly expanding operations that grew to 100 plus rental vehicles.
a Led cohesive operational teams ensuring that high standards were attained for
quality and customer service. Delivered customer service excellence while managi
ng high volume of incoming calls with diplomacy.
a Managed database operations and updated customer information.