William E.

Lewis

(469) 951-7548
wldc52e6@westpost.net Plano, TX 75093
Seeking Position As:
Software Quality Assurance Professional
QA Management
QA strategic planning
Quality Assurance Analyst (hands-on senior level)
Automated testing (hands-on senior level QTP, Quality Center)
QA methodology and software testing training (20 years corporate, 5 university)
Process improvement governance (ISO, SOX and general)
Full life cycle methodology development
Professional, guided, and goal-oriented Information Technology Professional with
25+ years of experience in information technology and business applications; ex
pertise in the full development life cycle including analysis, design, documenta
tion, development and maintenance; strong communication skills (verbal, written
) and works effectively with different groups; middle person between the Develop
ers and the Customers and understand, and convey, both viewpoints.

Professional Experience
Stream Energy, LLC Nov 2007 Present
Senior Quality Assurance Manager (Full Time)
Dallas, TX
* Built a Quality Assurance department and developed comprehensive best practice
software testing processes and techniques
* Managed group of seven Quality Analysts for 19+ projects and weekly maintenanc
e releases
* Supported production releases for customer information systems with revenues o
f $1 Billion
* Managed functional, integration and regression testing (manual and Quick Test
Professional) with 12 external vendors and off-shore development
* Reported directly to the Senior Management and provided weekly status reports
and risk assessments
* Acted as QA representative for IT Development, Project Managers and the Busine
ss
* Trained QA staff on requirements Ambiguity Reviews for Waterfall and Agile met
hodologies
* Trained Writing Requirements with Style training to QA and the Business Analys
ts
* Monitored the testing progress and facilitated a root-cause and process improv
ements
* Wrote and reviewed requirements, designed, wrote and reviewed comprehensive st
rategic test plans
* Insured traceability matrices were established and followed
* Monitored the Production/test environment performance which resulted in a 85
95% improvement
* Purchased, trained QA Staff and established standards for the use of Quick Tes
t Professional
* Review staff test plans, test cases, defect reports and project summary report
s
* Participated in project reviews, Scrums, Sprints and project planning
* Extensive hands-on testing (manual and automated Quick Test Professional)
* Performed integration testing, functional testing, system testing and user acc
eptance testing
Bender RBT, Inc.
 Senior Systems Engineer (Permanent)
Sept 2006 Nov 2007
Dallas, TX
* Consulted for organizations around the U.S. following the Requirements-Based T
esting methodology
* Performed ambiguity reviews on requirement specifications and quantitatively i
dentifying the deficiencies
* Created Cause-Effect Graphs based upon the specifications and generated the te
st case specifications using the RBT software
* Extensive hands-on execution of test cases generated by tool and provided fee
dback to the clients
* Performed functional testing, system testing and user acceptance testing
* Performed quality process assessments, wrote and presented reports on a propos
ed solution set
* Trained as a Software Quality Engineering (SQE) instructor: Finding ambiguitie
s in requirements, Writing Testable Requirements and Requirements-Based Testing,
Mastering Test Design
Rent-A-Center May 2006 Sept 2006
Senior QA Consultant (Corp to Corp)
Plano, TX
* Negotiated purchased, installed HPs Quality Center, developed and implemented
standards
* Created and taught Quality Center technical training and rolled out to develo
pment teams
* Facilitated numerous project testing and requirements review
* Performed IT process assessments and reported results to IT Vice President
* Advised Project Management on full life-cycle QA projects
* Conducted internal audits and ensured corrective actions were taken
* Documented and obtained Service Level Agreements (SLAs)
* Extensive hands-on testing using Quality Center
* Performed functional testing, system testing and user acceptance testing
Splash Media, LP Jan, 2006 May 2006
Senior QA Consultant (Corp to Corp)
Addison, TX
* Established standard test processes, procedures and techniques
* Managed group of 5 QA test analysts
* Trained QA staff on requirements and testing best practices
* Setup defect management process and metrics
* Managed requirements and test reviews and inspections
* Implemented RCCA skills (Root-Cause and Corrective Action) and trouble-shootin
g strategies
* Architected Quality Center and implemented standards
* Extensive hands-on testing using Quality Center
* Designed a Recommender Engine to track TV-preferences based upon a sophisticat
ed Bayesian
Mathematical Model
* Performed functional testing, system testing and user acceptance testing
Hotels.COM Nov 2005 Jan 2006
Senior QA Process Consultant (Corp to Corp)
Dallas, TX
* Performed baseline assessment and scoring for software testing, change managem
ent project management, development, configuration management, business analysis
, systems analysis and operations
* Implemented RCCA skills (Root-Cause and Corrective Action) and trouble-shootin
g strategies
* Architected comprehensive QA program of repeatable processes, standards with r
epeatable results
* Created and implemented comprehensive QA test plan and testing templates
* Created and implemented a comprehensive QA controls handbook
* Developed a fast track project methodology for small projects
* Reported directly to the IT CIO and published weekly status reports and improv
ements
* Acted as a test project manager for numerous projects
* Extensive hands-on testing (manual and automated Quick Test Professional)
* Performed functional testing, system testing and user acceptance testing

Citi Group (CitiFinancial Mortgage)

July 2001 Nov 2005
Assistant Director of Quality Assurance (Permanent)
* Established a QA testing group from scratch and best practice processes and te
chniques
* Coordinated and acted as liaison for development off-shore projects
* Managed daily operations of multiple project and weekly production builds
* Managed a QA group for 18 Web-based financial mortgage and auto projects
* Provided hands-on management of test planning, test cases develop and executio
n and defect management
* Established current/future state process improvement as of level 3 SEPT CMM ta
skforce
* Implemented RCCA skills (Root-Cause and Corrective Action) and trouble-shootin
g strategies
* Extensive hands-on testing (manual and automated Quick Test Professional, Test
Director)
* Performed integration testing, functional testing, system testing and user acc
eptance testing
Technology Builders, Inc.
Oct 1999 July 2001
Senior Systems Engineer (Permanent)
Atlanta, GA
* Consulted and mentored numerous clients for requirements management and softwa
re testing best practices across the U.S.
* Clients included Sears, Honeywell, Frito-Lay, Fujitsu, FAA, Bell Helicopter, S
uperValue, NationWide, Qwest, Pier One, Intel, HO Systems, DirectTV, Gartner Gro
up, Hewlett Packard, Kodak, CitiGroup, Albertsons and Blue Cross
* Performed extensive onsite and public requirements and QA training around the
world
* Performed pre-post sales support for requirements management and requirements-
based testing
* Extensive hands-on execution of test cases generated by tool and provided fee
dback to the clients
* Performed functional testing, system testing and user acceptance testing
Ernst & Young, LLP
Jan 1994 Sept 1999
Assistant QA Director (Permanent)
Irving, TX
* Engineered, author and developed QA methodology roadmaps and handbooks
* Mentored E&Y consultants and developed QA and software testing strategies
* Acted as ISO Manager; setup ISO required processes and facilitate ISO Certific
ation (certified 1999)
* Managed a staff of 8 direct report testers supporting 25 internal projects
* Managed extensive functional, integration, regression and production testing e
fforts
* Performed project risk management assessment including identification of risk
factors and impacts, root-cause analysis, prioritization, planning and trouble-s
hooting
* Extensive hands-on testing manual testing on all projects)
* Performed functional testing, system testing and user acceptance testing
IBM Corporation, Inc.
Aug 1980 Dec 1993
Quality Assurance Manager, Developer, Performance Analyst, Technical Trainer (P
ermanent)
Irving, TX
* Senior Operating Systems and applications developer
* Managed groups of up to 12 software testers supporting numerous projects world
-wide
* Developed QA standards and best practices across IBM consulting organization
* Designed, analyzed ran and executed numerous performance analysis projects and
reported results
* Developed and taught 19 software engineering and quality assurance courses aro
und the world
* Reported to senior level management and provided process improvement recommend
ations
* Extensive hands-on testing manual testing on numerous projects
* Performed integration testing, functional testing, system testing and user acc
eptance testing

Education & Technical Skills:

University of Central Florida (UCF)
MS Operations Research (Applied Mathematics)
University of Miami
BA Mathematics
N.C. State
2 Years post graduate course work towards PhD
Certified Quality Analyst (CQA) through Quality Assurance Institute
Certified Software Test Engineer (CTSE) through Quality Assurance Institute
Certified Mercury Instructor Software Quality Engineering (SQE) instructor:(sof
tware testing and requirement management courses
SQA Tools: Mercurys Quality Center (10.0), TestDirector (8.2), QuickTest Pro (1
0.0), Winrunner (8.2), IBM Functional Tester (v6.1), IBM Test Manager, IBM Rati
onal Robot, Bender RBT tool
Languages: C, Pascal, Visual Basic (6.0), VB.net, C#, TSL (WinRunner), IBM Asse
mbler, Databases: SQL expert level: Sybase, SQL, SQL Queries, Oracle, and Acce
ss
Authored and published best selling book Software Testing and Continuous Qualit
y Improvement (1st Edition, 2001 and latest 3rd Edition, 2008)
(Numerous References will be prov
ided upon request)