CUSTOMER SERVICE REPRESENTATIVE

Shipping & Receiving Clerk / Dispatcher / Inside Sales

Hard-working, responsible, versatile, efficient, and a creative problem-solver w
ith 25+ years of experience in warehousing, inventory control, and shipping and
receiving. First level supervisor and sales trainer experienced. Enjoy customer
service-internal and external-including dispatching, training staff and improvin
g trucking routes.
Qualifications
* 25 years experience in hands-on and supervisory warehousing, inventory & shipp
ing
* 6 years as Customer Service Rep with zero complaints from customers
* 5 years as Trainer for sales staff
Skills
* Computer literate: MS Word, MS Excel, internet searches
* Shipping: UPS shipping program utilization
* Order and quotation program: silicalite
* Import/export paperwork familiarity, especially dealing with Canadian companie
s
* Rapid ability to learn new skills and procedures
EMPLOYMENT HISTORY
Customer Service Representative, Dispatcher: AppleOne
Feb 2010-Present
Working as temp to hire.
Driver Supervisor, Inside Sales: Western States Glass Corporation
Aug. 1997-Oct. 2009
Ensured that customer orders were processed and delivered by trucks in a timely
manner.
Initiated improved trucking routes to meet customer special orders. Expedited or
ders in coordination with the production department. Managed special orders that
required maximum care.
Operated the VanSebille operating system. Wrote reports for Branch Manager, hand
led memos and analysis on drivers attendance, sales for the month and other duti
es therein. Worked up spread sheets as needed.
Result: Inside sales: Set a new company record for one-day sales: 273 orders and
over 1500 line items per day. Driver Supervisor: (1) Eliminated excess overtim
e for drivers whose routes were too far out; (2) Satisfied customers with specia
l requirements, providing extra care for their deliveries; (3) Designed a more e
fficient numeric system for routes.
Customer Service Representative, Pacific Coast Warehouse Company May
1992-Aug. 1997
Managed 8 accounts. Updated and processed orders through computer data entry. Da
ily maintained strong relations with customers through frequent, responsive comm
unication. Managed inventory.
Operated SAP for Shell Oil Company and various other company's operating systems
. When asked handled inventory spread sheets for customers and reports and analy
sis.
Result: Large customers Occidental Chemical and Olin Pool Chemical remained clie
nts.
.
Education, Languages, Awards
* A.A., Business Administration, Ohlone College, Fremont, CA
* Outstanding Young Man Of America, 1982, U.S. Jaycees
* Spanish: read, write, and speak enough to be understood
Memberships
* California State Commissioner Clan Campbell Society (NA)
* Member, Caledonia Club of San Francisco
* Member, Alumni