Fontana, Ca. 92336 (559)367-4787 qkdf2052@westpost.net
To whom it may concern,
I am a highly talented and accomplished Management professional with experience in Business Operations, Customer Service and Relations. Extensive familiarity with relationship management, process improvement, and program development. Proven history of increasing customer retention and profitbility while reducing costs and overhead. Able to develop and implement strategies, policies, and procedures. Outstanding leadership, presentation, and communication skills offering the following: * Successful background in operations and customer service management. * Quality-oriented professional with a reputation for results, ingenuity and creativity. * Creative troubleshooter able to quickly identify problems and implement practical solutions. * Proven ability to manage multiple tasks, projects, and assignments simultaneously. * Effective leader with the skills to build highly motivated, productive, and diverse teams. * Proven ability to quickly learn and utilize new methods, systems, and technology. * Track record of regular promotions and increasingly more complex company relations.
Dibuduo Fruit Company, Madera Ca. July 1999 to May 2005
Ranch Supervisor
* Responsible for supervision of over 600 acres Thompson Seedless grape
ranch. * Supervised 14 full time employees and up to 340 seasonal personnel encompassing all aspects from soil preparation to harvest. * Monitored harvest operations, ensuring quality of production, packaging and transportation. * Initiated a very profitable post harvest program for manicured trimmings which resulted in an additional $400,000 EBITDA.
IFCO Systems RPC Division, Rancho Cucamonga Ca. Sept 2005 to
Sept 2010 General Manager * Managed a full service facility of 140 staff members encompassing Shipping & Receiving, Production, Inventory and Data processing for 40% of company wide total volume. * Managed all aspects of quality and distribution of third party crate manufacturing facility in Baldwin Park Ca. Created a team of 3 full time personnel to work with minimal supervision and reduce backlogs and overtime. * Reduced costs and equipment functionality in a multi-shift processing environment. * Reduced workers comp incident rate by 50% through implementation of company sponsored programs and internal facility managing of injuries. * Monitor production equipment operations, ensuring integrity of processing, packaging and distribution operations while maintaining above budget production levels at costs below set budget. * Interview, hire, train and dismiss personnel: performed evaluations: enforced AIB regulations maintaining a "Superior" rating every year. * Research and negotiate prospective new facility sites. * Streamlined processes and procedures so that all service levels were met with regard to internal and external customer expectations. * Acted as company liaison to resolve critical customer service issues in region. * Created a team spirited atmosphere through implementation of employee incentives. * Experienced in new facility set up pertaining to securing license, permits and economical requirements. Education California State University of Fresno B.A., Liberal Studies, June 1999 * Emphasis in Business Management and Viticulture