Agnes Radz

24230 Genesee Village Road

Golden, CO 80401
(303) 929-7822 * are134d2@westpost.net

High-achieving Chief Executive Officer with a compelling record of exceeding goa

ls and implementing profitable long and short term strategic plans within the he
althcare industry. Proven ability to quickly assimilate new market segments and
technologies before identifying and leveraging pivotal market opportunities. R
esults-driven leader adept at cultivating strategic partnerships and leading tea
ms of sales, marketing, customer service and technical professionals to increase
company revenue while consistently building a loyal, satisfied customer base.

Organizational Scaling * Competition & Market Analysis * Change Management

Multiple Health Care Specialties * Numerous Medical Facilities * Healthcare
Management Technology Expert
Team Formation & Cross-Functional Team Leadership * Local, Regional & National
Team Leader
Financial Analysis & Management * Budget Development & Implementation * Regu
latory Compliance

PROFESSIONAL EXPERIENCE
ASCEND BILLING SERVICES, Littleton, CO * 05/2006 - present
Chief Executive Officer (CEO)
Provided strategic vision and direction to restructure and expand Ascend Billing
Services from a company worth $2M to a company worth $30-$35M in just 3 years.

* Managed the day-to-day operations and provided hands-on team leadership to exc
eed the expectations of a 12-physician Board of Directors.
* Implemented a more efficient, cost effective billing system comprised of sever
al components, including EHR, a claims clearinghouse, ePrescribe, an HL7 interfa
ce, etc.
* Reviewed billing and coding procedures and analyzed trends prior to negotiatin
g insurance contracts; demonstrated value to maximize reimbursement amount while
rigorously upholding compliance standards.
* Created and managed a $1M annual budget and oversaw human resources for up to
70 employees.
* Developed specialized teams to perform particular tasks; assigned team leads t
o cultivate and nurture subject matter experts selected and placed on teams base
d on their individual talents and skill sets.
* Created targeted marketing tools and plans, including a Web site and a regular
newsletter.
* Developed and nurtured strategic partnerships with hospitals and physician gro
ups to become the preferred medical billing provider for doctors transitioning t
o independent practice.
* Created and implemented a client information capture system by installing kios
ks within billing organizations and at client sites, such as doctors offices and
hospitals; collected information on customer complaints in order to respond to
issues and drive improvements, regularly increasing customer satisfaction.
* Information capture system enabled patients to update their addresses while wa
iting to be seen by their physician; address corrections resulted in a $250K+, 3
6% increase in self-pay collections.
* Assisted Littleton, Parker and Porter Hospitals in restructuring their patient
intake procedures to maximize data capture.
* Instrumental in orchestrating the successful creation of a brand new urgent ca
re center; acted as an intermediary while performing research, analysis, budget
development and contract negotiations to drive a profitable joint venture for As
cend.
Agnes Radz * Page 2 * are134d2@westpost.net

PER-SE TECHNOLOGIES, (currently McKesson) Southfield, MI * 03/2000 - 04/2006

Key Account Manager
Vital contributor to the development and successful implementation of Per Se's e
xpansion strategy related to the Medaxxis medical billing system. Led 23 Account
Managers nationwide to successfully sell and manage the implementation of Per-S
e's health care management technologies into medical facilities with various spe
cialties, including radiology, emergency, anesthesiology, OBGYN, surgery, neurol
ogy and dermatology.
* Key player during the release of Medaxxis medical billing system as a Web-base
d beta product; led the Design & Analysis Team to gather and relay client feedba
ck to the Lead Designer and the IT Development Team; continuously involved in im
proving the system to meet the needs of a constantly changing market.
* Led the transition of 80+ clients to the new Web-based system and contributed
to earning the business of 100+ additional physician offices and hospitals.
* Expanded and oversaw the Medaxxis call center to provide comprehensive custome
r support to 400+ calls per day; utilized incoming customer issues and concerns
to consistently drive improvements.
* Initiated a value-added reseller (VAR) program to increase product exposure; d
eveloped a system of checks and balances, including client surveys, to ensure th
at VAR's were enhancing the product's reputation.
* Recruited and built a strong Account Management Team by providing team members
with extensive training and ensuring that key performance standards and measure
s were regularly achieved.
* Provided hands-on leadership to assist up to 23 Account Managers in providing
the best possible customer service, promoting client satisfaction and retention.

* Negotiated and finalized client contracts and traveled extensively to problem

solve the on-site software integration process that lasted from a few days to up
to 6 months; hired proactive trainers to ensure that up to 500 on-site end-user
s were properly trained on their new medical billing software systems.
* Developed and implemented complex project budgets and schedules and routinely
reviewed financials in order to proactively address and resolve any potential bu
dget issues.
MISSION OBSTETRICS AND GYNECOLOGY, PC, Ann Arbor, MI * 01/1998 - 02/2000
Administrator
Regularly evaluated financials and assessed staffing needs to ensure stability w
hile managing the successful growth of Mission Obstetrics and Gynecology from 4
physicians to 12 physicians in just 2 years.
* Credentialed physicians to grow while managing all fiscal responsibilities.
* Oversaw Billing Department to make sure maximum reimbursements were collected
in a timely manner.
* Ensured HIPPA and OSHA compliance, performed HR, payroll and 401K management,
oversaw physician calendars and resolved any patient issues.
PUBLICATIONS
Authored:
"Transition to Web-Based Revenue Cycle Management Puts Billing Company on New Fo
oting," Billing Code (BC)
Advantage, Issue 4.2, March 2009, pg. 20.
Featured In:
"Stop Billing Headaches," by Philip Betbeze, Health Leaders, Cash for Computers
Edition, May 2009, pg. 42.
"Navicure: A First among Clearinghouses on the Strength of Financial Results and
Client Service," Healthcare
Informatics, Special Advertising Section, McKesson Provider Technologies, http:/
/www.healthcare-informatics.com/ME2/dirmod.asp?sid=&nm=&type=Publishing&mod=Publ
ications%3A%3AArticle&mid=8F3A7027421841978F18BE895F87F791&tier=4&id=5E88A29F553
94BE9A039179AD1FD33E9, March 2009.
AFFILIATIONS
The Health Care Billing and Management Association, the Colorado Medical Society
, the Colorado Medical Group Management Association, the Health Care Compliance
Association, the Urgent Care Association of America and the Emergency Department
Practice Management Association.
EDUCATION
MBA, Business Administration, University of Michigan, Ann Arbor, MI, 2003
BA, Business, with a Medical Management Minor, Michigan State University, East L
ansing, M