Jamie L.

Kolb
220 Chapman Dr. Apt 202G New Carlisle, IN 46552
Phone: 219.221.3116 Email:jke6e54e@westpost.net
Job Target: Inside Sales/Customer Service/ Marketing/Sales
*Recently relocated from Indianapolis, IN to South Bend, IN area.
CAREER PROFILE
aPersuasive communicator, with unwavering focus on objectives and an uncompromis
ing commitment to customer satisfaction.
aGave unparalleled client service, analyze and communicate complex issues, devel
op solutions, and attain major organizational goals.
aDiverse professional development, including campaign development, client relati
ons and account management.
aProductive contributor to team projects and self-managed tasks, with the abilit
y to deliver multiple concurrent projects under the tightest deadlines.
PROFESSIONAL EXPERIENCE
Infospherix, part of the Active Network, Carmel, IN 2010-P
resent
Contract Reservation & Customer Service Specialist
aDuties include customer service, assisting with reservations for marathons, cam
ping, races, cancellation of orders and refunds, and other office duties as need
ed.
Distinctive Home Appliances, LLP, Indianapolis, IN 2007-Pre
sent
Partner & Assistant
aRegistered Partnership & Ecommerce business specializing in mid to high-end sma
ll kitchen appliances.
aDuties include customer service, shipping, vendor relations, supply ordering, a
ssisting with monthly sales/use tax preparation and other office duties as neede
d.
Lauth Investigations International, Indianapolis, IN 2007-2008
Contract Marketing Coordinator
aFormulated and handled new strategies to drive new business to Lauth Investigat
ions. Edited Angel Donor letters wrote press releases, and articles, to promote
Lauth Investigations.
aEdited website for content and composed articles for lauthmissingpersons.com to
promote business, while adhering to journalist principles and strict copy quali
ty
Resort Condominiums International, Carmel, IN
2004 - 2007
Vacation Sales & Service
aUse method of aselling from the shelfa when servicing member vacation requests
and suggestive selling methods to encourage members to exchange and spacebank t
heir week with RCI/ suggesting timeshare rentals if needed.
aReceived award in July 2005 for excellent customer service based on direct memb
er comment. Received Top Guide Sales Award for December 2006, Smile Award for Cu
stomer in July 2005, and Strata Bonus Quarter 1 and Quarter 2 2007.
Meijer Supercenter, Inc., Lafayette/Indianapolis/Carmel, IN 1997- 2005
Team Member/Lead Barista/Store Trainer
aFulfill multiple, simultaneous duties, staff training, supply ordering, and tas
k delegation, while ensuring exemplary levels of customer service and satisfacti
on. Responsible for retail-based training to new employees, including Barista tr
aining and certification for in-store Starbucks Licensed Store.
aSuccessfully passed Advanced Store training and Barista certification knowledge
program.
EXTERNSHIPS
Precision Media (BMA Media Consultants), Lafayette, IN 1998-1999
Client Representative
aHandled various responsibilities for full service advertising agency, including
analyzing target audiences and demographics, developing company newsletter and
client-specific advertising material, and coordinating closely with clients to e
nsure attainment of advertising goals and objectives.
aResearched TV and radio media and ratings systems to assess reach, frequency an
d continuity for advertising goals and cost per million (CPM).
EDUCATION
Purdue University a" W Lafayette, IN B.A., Public Relations and Political Scienc
e, 2002
Minor: Organizational Leadership
Ivy Tech Community College- Lafayette & Indianapolis, IN- AAS, Business Admin
istration, 2009
-includes additional courses in Web Programming & Development
COMPUTER SKILLS
Microsoft Office Versions 2002-2007 All Programs including Outlook,
Power Point, Word, Excel, Access, etc.
Adobe CS4 & CS5-Dreamweaver, Photoshop, and Illustrator
Microsoft Publisher
Microsoft Access with SQL (Sequal Statements & Queries)
Adobe PDF
Adobe PageMaker
Computer Languages
Html/xhtml with CSS (Cascading Style Sheets)
Beginner Javascript