Robert Bruce Filiatreau

4031 Massie Avenue

Louisville, KY. 40207-2137
Home Phone: (502) 893-3459
Mobile Phone: (502) 442-9059
E-Mail: rfe98876@westpost.net

Objective:
I am searching for a position in which I can help the organization by utilizing
my 12 years experience in managing people, 5 years experience training employees
, extensive customer service experience utilizing an ACD phone system, excellent
written and oral communication skills, and excellent
interpersonal and analytical skills.

Availability
I am available immediately for permanent, full time positions.
Desired Work Environment
Mid-Career Professional
Experienced Professional
Desired Locations
Louisville, Kentucky
Work Experience
THE RAWLINGS GROUP 07/2002 - 10/2009
TRAINING MANAGER / SENIOR SUBROGATION ANALYST
I worked for The Rawlings Group twice, from February 1997 through October 1999 a
nd the dates listed above. I began as a subrogation analyst, was promoted to Sen
ior Subrogation Analyst, Assistant Team Manager and Subrogation Training Manager
. My responsibilities included recovering funds for healthcare insurance clients
, communicating with insured members and working a file inventory of up to 500 f
iles. In my role as Subrogation Training Manager, I was responsible for the 6 we
ek formal training program all new Subrogation Analysts went through. I trained
nearly 70 new employees.
FIRST TENNESSEE NATIONAL CORP. 10/1999 - 07/2002
PRODUCTION SUPERVISOR
I worked in the retail lockbox department and supervised up to 75 employees in t
he mail opening area and mail sorting area. I also managed the mail room. My re
sponsibilities included performing performance reviews, quality reviews, and var
ious Human Resource functions. I was also responsible for the training and orien
tation of all the employees I hired. I also assisted the Senior Vice President
of Operations in updating and streamlining procedures and performed special proj
ects as needed.

THE RAWLINGS GROUP 02/1997 - 10/1999

SUBROGATION ANALYST
My responsibilities included recovering funds for healthcare insurance clients,
communicating with insured members and working a file inventory of up 800 files.
JEFFERSON COUNTY CIRCUIT COURT 02/1994 - 02/1997
DEPUTY CIRCUIT CLERK COURT / BENCH CLERK
I assisted the Family Court Judge with legal documentation, was responsible for
the timely delivery of legal documentation to the judge, scheduled the Family Co
urt docket for my division, and assisted attorneys with Family Court issues.
FAMILY DOLLAR STORES 02/1992 - 02/1994
STORE MANAGER
I was responsible for performing daily store management functions. I was also r
esponsible for the hiring, training, and orientation on all new employees. I pe
rformed all Human Resource functions. I was ultimately responsible for the ship
ping and receiving of all products. I coordinated all efforts with the home off
ice in North Carolina.
NATIONAL PROCESSING COMPANY 02/1987 - 02/1992
PRODUCTION SUPERVISOR
I worked in the retail lockbox department where I began as a reconciliation cler
k and was promoted to a utility clerk, lead clerk, retail lockbox trainer, and p
roduction supervisor in the mail opening and sorting area, where I and another s
upervisor were responsible for nearly 100 employees.
Education
Trinity High School
Jefferson Community College
University of Louisville

Additional Information
I have trained myself and am proficient with Microsoft Word and Microsoft Excel.
I possess excellent written and oral communication skills. While training, I
was constantly told by trainees that I was very approachable during and after th
e formal 6 week training classes. I am very easy to get along with. I am not t
he type of person who strictly works a 9 to 5 schedule. I am always willing to
work extra hours if needed on nights or weekends. I am a very quick study when i
t comes to new material, be it written or software related.