JAMES GRAHAM

4614 Edgeware Road, #9 * San Diego, CA 92116

(714) 350-0419 * jgec2126@westpost.net

SYSTEMS ADMINISTRATOR
Highly experienced Systems Administrator across a broad array of technologies in
cluding Active Directory, Micorsoft Exchange, PBX support, and hardware / softwa
re firewalls. Responsible for successfully planning, implementing and maintainin
g small to multi million dollar mission-critical network and computer systems fo
r a variety of customers and businesses. Skilled in routing architectures, serv
er based data systems, disaster recovery and mobile solutions with specialized s
kills in the designing and maintaining of complex and high security client and t
hird party networks.

PROFESSIONAL CERTIFICATIONS
CompTIA - A+ Certified Computer Repair Technician
MCP - Microsoft Certified Professional
MCTS - Microsoft Certified Technology Specialist: Windows Vista
MCTS - Microsoft Certified Technology Specialist: Windows Server 2008 Active Dir
ectory Configuration
WCP - Watchguard Certified Professional: WG XCS Basics
TECHNICAL SKILLS
Networking: TCP/IP, SMTP, POP3, NAS technologies, HP Proliant Switches and Serve
rs, Dell Switches and Servers, Watchguard Core and e-series Firewalls, ISCSI and
SAN technologies, OSI, MS SQL, SQL Reporting
Operating Systems: Windows XP/Vista/7, Windows Server 2003/2008, Familiar with U
nix and Linux
Programming: Basic, QBasic, Pascal, VB, C #, C++, ASP, HTML, Java, Powershell S
cripting
Software: Microsoft Office XP/2003/2007/2010, Exchange 2003/2007/2010, Backup Ex
ec 11d/12/2010, AD, DNS DHCP, TS/Remote Desktop Services, Accounting software, V
Mware Workstation 7, VMware ESX 4, MS Hyper-V, Symantec Ghost, Acronis Backup

PROFESSIONAL EXPERIENCE
TEKCETERA INC, - Full Service IT Provider (April, 2007 - Nov, 2010)
Senior Systems Administrator
* Responsible for senior level design, implementation, project management, diagn
osis, evaluation and operations of client networks.
* Architected and implemented custom information systems / network infrastructur
e from the ground up for numerous organizations. Sites included implementation
of routing, switching, security system access and availability, and out of band
management for systems diagnostics and recovery.
* Primary contributor to various technology evaluation and forecasting for clien
ts.
* Implemented security solutions for both internal and external threats.
* Provide all levels of support and troubleshooting to clients including Help De
sk and on-site support.
* Project prioritization / management and management of junior staff.
PROTECHPC - IT Services Provider / DVR security Provider October 2005
- November 2006
Technical Support Specialist
* Implemented customized network solutions utilizing MS Windows 2003 Server and
SBS 2003.
* Installed, repaired, upgraded new and existing computer systems.
* Provided on-site installation and repair of DVR monitoring systems.
* Supported new and existing customers via phone or on-site support.
* Provided all levels of support to end users.

GAMESTOP INC. - Entertainment Retailer

September 2000 - August 2005
Store Manager
* Managed store level operations, including staff hiring, training, evaluation a
nd work schedules.
* Trained employees in loss prevention, cash handling, and customer service.
* Managed and coordinated store inventory including merchandising, control, ship
ping and receiving.
* Reduced shrink to lowest levels in store history, less than fifty dollars per
quarter.

PC ENTHUSIAST MAGAZINE - Computer Industry Information Ju

ne 2003 - September 2005
Freelance Writer
* Conducted thorough benchmarking of new computer products.
* Provided product reviews and articles for publication.

EDUCATION:
California State University, Fullerton - B.S. Information Systems and Decision S
ciences

REFERENCES:
Available Upon Request