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CHRISTA-MARIA BALCARCZYK

326 Caravelle Drive | Jupiter, FL 33458 | 561.626.3990 |


cbf012d6@westpost.net
______________________________________________

Highly-motivated and quality-oriented ADMINISTRATIVE PROFESSIONAL


with many years of experience and an exceptionally strong track
record of success overseeing administrative operations and providing
outstanding technical support to all levels of staff. Analytical
thinker who excels at diagnosing problems and implementing creative
solutions to solve even the most complex problems. Friendly team
player with excellent communication and interpersonal skills.
Hard-working self-starter who places a premium on organization,
accuracy, and efficiency.

Calendar Management | Reception | Clerical Support | Office


Management | Multi-Tasking | Process Improvement
Technical Support | Customer Service | Proofreading and Editing |
File Management | Training Sessions

- PROFESSIONAL EXPERIENCE -

ADMINISTRATIVE ASSISTANT, Rudolph & Associates, West Palm Beach, FL


10/04 a" 9/10
Initially hired as a temporary employee, but was quickly promoted to
permanent status due to outstanding performance. Provided quality
administrative support at this divorce and family law firm.
Maintained appointment calendars and scheduled attorney appointments.
Proofread and edited legal documents and correspondence. Updated and
maintained confidential client files and records. Provided back-up
administrative support for other administrative professionals.
Reviewed and directed a high volume of incoming emails, calls, faxes,
and mail.
*
Implemented an informal document management system by encouraging
users to save documents with proper names, to save documents to
proper locations, and to save documents in the correct format
*
Spearheaded and established a new electronic filing system to
replace the outdated paper-based filing system

_Utilized local temporary placement agencies to serve in several


short-term administrative positions (1/03 a" 10/04)._
SENIOR DESKTOP SUPPORT ANALYST, Cummings & Lockwood, Stamford, CT
12/97 a" 1/03
Held direct responsibility for continually updating software,
identifying and troubleshooting issues, and supporting 500 users
throughout 7 different offices at Connecticut's premier law firm.
Quickly responded to staff requests for retrieval of lost
files/folders. Installed software/hardware (Microsoft Office,
Windows, Internet Explorer, Netscape Communicator, and several
business-specific applications) on desktops, laptops, PalmPilots, and
BlackBerries. Served as the administrator for network users (Novell
NetWare 5.1/Bindview), email and document management (Novell
GroupWise 5.5/SoftSolutions), Citrix (remote access), and the desktop
faxing system (RightFax).

*
Developed and led end-user training sessions and provided weekend
emergency user support

_Previously provided comprehensive IT support and analysis to


clients including Texaco, Philips Medical, Wyatt Company, Sanyo
Business Systems, Springer-Verlag, Philip Morris International,
Sprint, and TUV Rheinland._

- EDUCATION -

DEGREE IN COMPUTER OPERATIONS AND PROGRAMMING a" Control Data


Institute, New York, NY
BACHELOR'S DEGREE IN FASHION AND DESIGN a" Michelbeuern College,
Vienna, Austria

- TECHNICAL PROFICIENCIES -

Microsoft Outlook, Word, Excel, Access, and PowerPoint | Lotus 123 |


dBase III | RightFax
Remote/Virtual Control Systems: pcAnywhere, Reachout, GroupWise
Remote, Citrix
Network Operating Systems: Banyon Vines, Novell 3.1, 4.1 and 5.1
with Bindview
Document Management Systems: SoftSolutions and Novell GroupWise 5.5
Operating Systems: MS-DOS, Windows 3.x, 9x, NT, 2000, XP
Accounting Systems: Realworld and MAS90