8911 W.

132 Place ~ Overland Park, KS 66213

Home Phone (913) 897-0877; Cell Phone (913) 375-3534
rrf26072@westpost.net

O B J E C T I V E
To utilize strong problem-solving, managerial and customer focus skills leading
to professional as well as organizational growth and development.

A T T R I B U T E S
SUPERVISORY/MANAGEMENT
* Supervised a work team of 8 to 25 associates in credit and collections
* Communicated effectively with customers, clients, associates and fellow manage
ment.
* Analyzed department standards and procedures in search of overall process impr
ovements.
* Coached associates to maximize performance in support of organizational object
ives.
* Organized and allocated department work obligations with a team emphasis.
* Trained department team members in all functions pertaining to specific duties
.
* Participated in leadership meetings focusing on business improvements.
SALES/MARKETING
* Identified and targeted potential customers for new and expanded services.
* Recommended new procedures and methods, leading to greater productivity.
* Trained staff in pursuit of maximizing sales opportunities.
* Interacted and met with medical professionals to obtain government and industr
y compliant documentation.
* Produced reports detailing company sales measurements.
* Performed to highest level, resulting in incentive bonuses.
SIGNIFICANT ACCOMPLISHMENTS
* Researched and evaluated a cost/benefit ratio analysis to support change in de
partment hours. Implemented change with minimal impact on staffing and customer
needs. The overall outcome was significant operational savings.
* Involved in the start-up of servicing a new client portfolio. Participated in
development of all new processes and procedures with others on a dedicated mana
gement team.
* Implemented strategy for improving collection of receivables through professio
nal interaction, leading to productivity increases of over 50%.
* Successfully transitioned several regional branches into the local logistics c
enter through dispatch analysis, resulting in improved processes and performance
.
E D U C A T I O N
* Bachelor of Science in Business Administration/Management, Avila University
* MCP - Microsoft Certified since 2000
W O R K H I S T O R Y
* 2004 - 2010 Dispatch Analyst, Apria Healthcare
* 2001 - 2004 Quality Assurance Coordinator, Apria Healthcare
* 2000 - 2001 Insurance Collector, Apria Healthcare
* 1999 - 2000 Medicaid Coordinator, Olsten Health Service
* 1996 - 1999 Credit and Collections Supervisor, Alliance Data
* 1995 - 1996 Specialty Account Rep., Alliance Data
* 1995 - 1995 Marketing Director, Via Express
* 1987 - 1995 Inside Sales, SW Bell Telephone
C O M M U N I T Y
* Taught a class for the Greater KC Junior Achievement program
* Co-Chairman of Heart of America United Way Committee
* Co-Chairman of Community Blood Center, Blood Drive Committee
* Member of The Race For The Cure Committee
R E F E R E N C E S
Available upon request