PAMELA POWELL

ppf53a54@westpost.net
402 E Moorehaven Dr *Cell: (323) 476-2506
Carson, CA 90746 Home: (323) 476-2506
Healthcare Administrative Professional with more than fifteen years of experienc
e in a variety of medical organizations. Areas of expertise embrace the entire s
pectrum of operations and administrative support. A consummate professional who
communicates well with all levels of management, subordinates, and patients/cust
omers. Demonstrated success utilizing total quality and safety management princi
ples to operate successfully in a fast-paced, deadline-oriented no errors enviro
nment.
PROFESSIONAL EXPERIENCE
BERKELEY HEARTLAB, INC. Beverly Hills, CA 2006 2009
Center Coordinator
Responsible for managing the day-to-day operations of this cardiovascular disea
se clinic with a focus on the secondary prevention market.
Conducted outreach to patients who had received the Berkeley Blood Test and rec
ruited them for advanced care by an Exercise Physiologist and a Registered Dieti
cian.
Planned and coordinated marketing events to promote program benefits to physici
ans and patients, such as:
- VIP dinners to educate physicians to the Berkeley Heartlab program;
- Health Fairs that provided risk assessments to the community.
Provided on-the-job training to new Center Coordinators, requiring from 1 to 3
days of intensive supervision.
Provided patient service by handling all admissions, answering questions, and a
ddressing complaints.
Compiled, prepared and distributed regular reports on patient utilization, such
as screenings, cancellations and scheduling.
Assisted physicians and other healthcare providers in disease management and th
e implementation of an advanced treatment regime for patients with heart disease
or at high risk.
Served as a key member on a taskforce that developed job descriptions and opera
tional procedures to improve efficiency and enhance patient services.
Ensured that the facility was always kept clean and attractive; maintained offi
ce equipments in proper working condition and inventory at a cost-effective leve
l.
Initiated improved security procedures to ensure patient and staff safety.
Reported remotely to a Regional Manager, demonstrating self-direction and abili
ty to be proactive.
Interviewed, selected and trained new employees.
Improved the marketing of the Berkeley Heartlabs disease management program by
collaborating with Clinical Educators to develop brochures and other marketing m
aterial.
PEOPLES HEALTH CENTERS St. Louis, MO 2001 2004
Client Service Coordinator
Managed Registration, Appointment, and Data Entry Staff for a multi specialty c
linic in a call center environment.
PAMELA POWELL Page Two

PEOPLES HEALTH CENTERS (continued)

Handled patient complaints; facilitated monthly staff meetings; entered payroll
 using Kronos system.
Performed data entry as well as registered patients and scheduled appointments.
Screened patients for financial eligibility; verified insurance coverage.
Opened and closed all providers schedules using the BCA software; prepared week
ly/monthly reports of clinic statistics for Medical Director.
Balanced monies and made bank deposits for satellite offices.
Participated in special events such as health fairs, promotional events, etc.
ST. LOUIS COUNTY DEPARTMENT OF HEALTH St. Louis, MO 1998 2001
Patient Service Supervisor - Pine Lawn Health Center
Managed team of Registration, Appointment, and Medical Records Clerks.
Handled patient/customer complaints.
Registered patients and scheduled appointments.
Screened patients for financial eligibility; drafted policies and procedures fo
r front desk.
Entered weekly payroll data for approximately 40 employees.
Maintained monthly clinic statistics.
Assisted with various special projects, e.g., committee to build a new 35,000 s
quare foot healthcare facility.
Supervised health fairs.
Managed travel budget and approved purchase orders.
PEOPLES HEALTH CENTERS St. Louis, MO 1995 1998
Front Desk Coordinator
Managed team of Registration Clerks, Appointment Technicians in a call center e
nvironment, and Data Entry Clerks.
Handled patient complaints.
Screened patients for financial eligibility; verified insurances; registered pa
tients and scheduled appointments.
Opened and closed provider schedules; balanced fees and receipts; maintained cl
inic statistics, and participated in special events.
EDUCATION
University of Concordia of Wisconsin, accelerated learning program
Harbor Junior College, Harbor, CA, undergraduate studies
Camino Junior College, Torrance, CA, general studies
Nova Medical Institute, Whittier, CA, certifications in EMT, Phlebotomy, EKG and
Cardiac Care
Computer Business Software Proficiencies: MS Word, Windows