HARRY A.

CAIRY
307 S. MANOR DRIVE a MEDIA, PA 19063 (ASTON)
(610) 485a"7582 a hcf5774e@westpost.net
SALARY IS NEGOTIABLE
BENEFITS NOT NECESSARY---SECURED BY FORMER EMPLOYER
WILL RELOCATE IF SALARY IS SUFFICIENT

PROFESSIONAL PROFILE
_Learning and Development--- Manager/Service Training
Coordinator/Senior Instructor/Course Developer---Manager_ _Project
Management/Quality Control---- Manager_ _Senior Management ---Area
Manager/Director __Team Leadership--- Mission/Vision
Policies---Manager_ _Production Management---- Manager_ _Human
Resources Manager/Generalist----Manager __Call Center
Management----Manager_ _Staff Management (Technical
Support)----Manager_ _Data Technician----Manual/Electronics Tasking_

ACCOMPLISHED MANAGEMENT PROFESSIONAL seeking a Management position

where strengths in Professional Training, Operations Management,
Human Resource effectiveness, Learning and Development
(Administrative, Motivational, Technical, Management Skills
Training), and Project Leadership are key. Record of contributions
and advancement reflecting ability to prioritize assignments, manage
multiple programs, and streamline processes or systems to meet
corporate objectives. The ability to adapt to any corporation culture
and perform to Mission and Vision objectives

KEY QUALIFICATIONS INCLUDE:

aTALENT for creating a productive work environment that
fosters team spirit, mutual respect,
Enthusiasm and purpose. Lead by personal example.
aABILITY to fulfill challenging business demands utilizing
expertise in strategic planning, problem
Solving, performance management, and customer service.
aEXCEPTIONAL COMMUNICATION SKILLS. Comfortable educating
groups, making presentations, and facilitating cross-functional
dialog. Ability to communicate complex topics to all audiences.
aPROACTIVE in analyzing, identifying, and implementing
procedures that improve productivity
Performance, and profitability.
 aEXCELLENT WORK ETHICa"committed to high performance
standards, Quality, ethical conduct, and professionalism.

WORK EXPERIENCE
(BARTECH GROUP---CONTRACTOR) ACS, INC., CHERRY HILL, NEW JERSEY
Hired as a Senior Instructor to provide in depth training in
Health/Welfare core competency, Computer Application and Avaya
Telephone technical skills, and advanced benefits training.
Provided technical support and coaching for Customer Service
Representatives for complex benefits issues.
CINTAS CORPORATION, PHILADELPHIA, PA. 2009- 2010
Hired to incorporate new and challenging training programs to
advance the expertise of employees as a Service Training Coordinator.
Position responsibilities included: classroom and customer on site
mentoring, Smith System Training (Initial and Quarterly reviews.
Driver certification trainer, DOT Driving certified, Route
Skipping----All route driver responsibilities, AR collection
specialty. Familiar with both manual and computer automated plant
facilities, and all industry terminology.
PENCRO ASSOCIATES, PHILADELPHIA, PA. 2008- 2009
Hired to provide and administer High Value and Professional Training
programs to meet client requirements and advance the quality and
capabilities of the company's management and associates. The areas of
improvement included: Manager methodologies and processes, and
Associate client interpersonal skill sets.
APPLIED BANK/APPLIED CARD SYSTEMS, GLEN MILLS, PA.
2005-2008
Hired as a Manager/Senior Instructor. I have served in a Dual Role
capacity. Manager responsibilities include scheduling, monitoring,
evaluating and certification of instructors. Managed six instructors
and two development specialists. Senior Instructor responsibilities
included standard Outbound/Inbound Call Center and Customer Service
Center agent training, and Management Performance training. I have
been instrumental in moving Learning and Development to a higher
level, recognized currently as Professional, Courteous, Respectful,
and Proficient. I have also served as a Human Resources Generalist.
In this position, I managed five recruiters and four interview
specialists.
CENTURY STAFFINGa"VERIZON, LEARNING, TRAINING, DEVELOPMENT
1999-2005
Hired to deliver high tech classroom instruction incorporating new
product offerings. These included: Fiber optic theory, Fiber Optic
slicing techniques, and High-speed fiber optics transmission carrier
unit's installation and repair. Traveled to all sites within the
Verizon footprint from Maine to Florida.
 VERIZON, INC., PHILADELPHIA, PA
_(World-class provider of communication services with over 200,000
employees and 2.7 million shareowners. Formerly Bell Atlantic
Corporation_.)

Advanced through a series of progressively responsible positions for

this international company from: Senior Data Technician, Line
Supervisor, Customer Service Manager, Area Manager---Pennsylvania,
Delaware and Southern New Jersey. Key areas of responsibility
included project planning and leadership, staff development/
Management, Budgeting, Strategic Planning, and Delivery of
exceptional customer service consistent with the vision and values of
the Corporation.:

EDUCATION & SPECIALIZED TRAINING

B.A., ECONOMICS a" St. Mary's University, San Antonio, TX

Technical Training
Wide Area Networking / Local Area Networking a Telephony
Data Communications a Transmission Mediums (Copper, Fiber
Optics, Coax, Satellite)
Training, Education, and Development Certification
Smith System Instructor Certification
LIFO Interpersonal Relationship Certification

Management. Associate Courses

Focus Management (Mission and Vision)
Time Management
Team Management
Interviewing Skills
Delegation of Responsibilities
 Employee Relations
Conflict Resolution
Stress Management
Policy Establishment/Impact
Comprehension/Understanding of Title Responsibilities (work
flow)
Situational Leadership
Supervisor/Manager Leadership Skills for Success
Effective Communications
Life Style Orientation (LIFO)
Human Resources Essentials
Course Materials Development
Instructor Certification and Evaluation