OTIS E.

WILLET
1243 Tinderbox Lane
Kennesaw, GA 30144
(678) 524-1194
owf62ffe@westpost.net

HUMAN RESOURCES GENERALIST

POLICY DEVELOPMENT | RECRUITING | STAFF TRAINING & DEVELOPMENT | PROGRAM ADMINIS
TRATION

--SUMMARY--
Experienced human resources specialist with firm background in acquiring, develo
ping, and retaining valuable, efficient talent for organizations in complex envi
ronments. Solve problems with ability to see big picture, drive change, and prov
ide vision for optimal utilization of human talent.
* Communicate clearly with effective use of language in interpersonal and writt
en correspondence.
* Directed employee workflow in efficient, top-quality goal completion. Trained
and coached staff and provided constructive input and evaluations for performan
ce.
* Effective program manager with proven skill in developing new initiatives for
realization of corporate goals.
* Command in-depth knowledge of labor laws and human resource policies and prac
tices related to staffing, performance management, audits, employee relations, w
orkers compensation, screening, and recruiting.

--CORE COMPETENCIES--
Employee Relations
Policy Development
Performance Management
Employee Communication
Staff Training & Development
Recruiting
Program Management
Workforce Planning
Negotiations
Benefits Administration
Confidentiality
Affirmative Action
Change Management

--PROFESSIONAL EXPERIENCE--
UPS | UNITED PARCEL SERVICE, Kennesaw, GA | 2001-2010
||HR GENERALIST||
||WORKFORCE PLANNING SUPERVISOR||
||EMPLOYMENT VENDOR MANAGER||
||HR REPRESENTATIVE||
Supported over 300 UPS IT employees in Atlanta area, serving as trusted advisor
for employee inquiries on all HR policy. Integrate and manage employee programs
for performance management, benefits, employee orientation, employee recognition
, and staff development that create positive organizational culture and improve
performance.
Selected Accomplishments:
--> Launched Inside Sales, a new UPS venture, implementing two new HR department
s in Texas and South Carolina. Acted as HR advisor and liaison between UPS Corpo
rate and UPS Inside sales facilities. Hired and retained over 500 employees duri
ng first year of operation, and aligned HR goals with business objectives.
--> Implemented Talk, Listen, and Act program and Employee Relations Survey Inde
x program to create open-door policy, allowing resolution of key workplace issue
s and improving team morale.
--> Achieved human resource metrics in compliance, business conduct, employee re
lations meetings, safety, and career development.
--> Served as benefits administrator and handled exception issues for life insur
ance, health insurance, 401k, Discount Employee Stock Purchase Program, EAP, sch
olarship programs, and educational and cultural gift matching.

--> Partnered with communication department to execute Employee Opinion Surveys,

resulting in strategic planning sessions with individual department managers.
--> Acted as annual United Way Campaign Coordinator for UPS Inside Sales facilit
ies, successfully raising over $500K in five-year period.

UTILITY CONSULTANTS, INC., Kennesaw, GA | 1996-2001

||HUMAN RESOURCES & RECRUITING MANAGER||
Interacted with VPs and hiring managers to place applicants in contract telecomm
unications and IT positions throughout country.
Selected Accomplishments:
--> Developed and authored company policy manual, new hire packages, management
guides, and employee handbooks.
--> Spearheaded implementation of new dental and health insurance programs.
--> Created electronic database to track applicants and ensure follow-up.

--EDUCATION & PROFESSIONAL DEVELOPMENT--

|Bachelor of Business Administration in Human Resources Management, 1995|
|Bachelor of Business Administration in Management, 1995|
University of Tennessee Chattanooga, TN
|DDI Targeted Selection Certified|