SUMMARY PROFILE

Consummate management professional interested in pursuing career advancement wit

hin the company to further advance knowledge and skills gained from previous exp
erience. Offer valuable technical customer service experience that involves mana
ging projects while performing complex software administration and task maintena
nce. Receive acclaim from the management for successfully maintaining streamline
d operating procedures and ensuring compliance of support staff with established
procedures. Possess strong leadership and team-building capabilities; able to f
oster cohesive teamwork environment and ensure 100% achievement of goals and cus
tomer service expectations.
TECHNICAL EXPERTISE

- Oracle Database (9i, 10g)

- Microsoft SQL Server (2000, 2005)
- Apache, JBoss, WebSphere, WebLogic
- UNIX, Linux, Mac, Windows
- UNIX Shell Scripting
- Hardware and Networking

PROFESSIONAL EXPERIENCE
ADP (FORMERLY TAXWARE INC.) - WAKEFIELD, MA 1998-2010
Production Operations Manager
- Exhibited strong command in utility maintenance, production schedules, r
eport distribution, software installation, job restarts, and testing, as well as
in proper documentation in compliance with industryâ⠬⠢s best practices and internal sta
rds.
- Leveraged strong analytical and organizational capabilities in analyzing
, defining, and coordinating functions of staff engaged in defining efficient an
d cost-effective production; processing solutions in support with client busines
s processes and functional/informational requirements.
- Rendered valuable insights, recommendations, and preventive measures on
persistent problems.
- Effectively managed and coordinated interaction of internal departments
to provide associated delive-rables required for successful completion of develo
pment and maintenance assignments.
- Collaborated with vendors, contractors, and hosting provider to acquire
documentation along with assistance in installing and utilizing the product, and
in resolving problems.
- Adeptly managed special projects to conform with internal standards, pro
cedures, and methodologies.
- Regularly interacted with involved parties to communicate current conten
t updates.
- Served as a liaison between ADP Client Services and ADP Taxware teams on
issues relating to capacity and performance, as well as to uptime monitoring an
d patches (Taxware Enterprise, OS, database and application server).
Senior Software Application Support Specialist
- Provided functional oversight to facilitate strategic implementation of
daily technical operations.
- Utilized Taxware Enterprise to mentor and peak support escalations.
- Served as a primary point of contact and subject matter expert (SME) on
Taxware Enterprise and Sales and Use Tax system.
- Built internal tools and handled the deployment of complex n-tier Taxwar
e Enterprise deployments, in-cluding internal and external hosted solutions.
- Recommended competitive solutions to management on potential client, par
tner, or software issues.
- Traveled extensively to various sites to facilitate Taxware Enterprise i
mplementation and to provide support.
- Consistently maintained 24/7 client application support and escalation p
oint.
Senior Quality Assurance Analyst
- Complied with company standards in conducting product quality analyses.
- Functioned as point of contact and SME on Taxware Enterprise and Sales a
nd Use Tax system.
Lead Support
- Adeptly managed highly productive team engaged in Taxware Enterprise, Sa
les and Use Tax system, and TaxSolver Support.
- Maintained long-term Taxware, Oracle, and client support relationship.
- Facilitated and maintained streamlined internal production Sales and Use
Tax system daily operations.
Senior Support
- Accurately compiled sources on various UNIX platforms.
- Completed Linux (GCC) initial compilation.
Support
- Executed quality analyses on PL/SQL, and Sales and Use Tax system pre-GA
quality assurance and user acceptance testing (UAT).
- Rendered unparalleled support to all clients.
- Developed and maintained productive working relationships with Oracle Su
pport.
ADDITIONAL EXPERIENCE
4-H CAMP LESLIE - GEORGETOWN, MA 1979-Present
Staff
EAST BOSTON SOCIAL CENTERS, INC. - BOSTON, MA 1990-1998
Cross-Functional Technician
METAL TEK - WHITMAN, MA 1995-1996
Steel Worker
CHRISTMAS TREE SHOPS - LYNNFIELD, MA 1993-1995
Receiving Crew Supervisor
Head Receiver
PROFESSIONAL DEVELOPMENT
PC and Network Installation and Repair - Computer Learning Center (CLC), Somervi
lle, MA
Program in Electrical Engineering - Wentworth Institute of Technology (WIT), Bos
ton, MA