F.

Duane Goddard
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Production Operations & Management Professional
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639 Valley Drive, Vista, CA 92084
H: 760.630.9449 - C: 760-212-7377
email: fgfabdc6@westpost.net
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QUALIFICATIONS & ACHIEVEMENTS
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Change Management
Cost Reduction & Avoidance
Estimating
Client Service & Support
Conflict Resolution
Financial Management
Pricing
Quality Assurance
Plant Management
Factory Production
Troubleshooting
P & L Budgeting
Market Penetration
New Product Launches
Account Retention
Team Building & Personnel Management
Vendor Relations
Negotiating Complex Contracts
15+ years of Production Operations & Management
experience with a proven track record of success.
Improved operational procedures and profits
transforming startup Match Mail Productions, Inc.
into a competitive, profitable business, generating
$3 million in annual revenues in three years.
Maintained above standard customer service
levels that are recognized at the regional level.
Mastery of high-energy motivation and team-building
and skilled in recruiting, hiring, training, evaluating,
and managing personnel.
Reduced expenses by 12%, eliminating nine
positions company-wide; counseled and trained
remaining staff to maintain levels of customer
support and quality assurance; annual payroll
savings of $300,000 without any additional attrition.
Exceptional interpersonal and communication skills
with proficiency to promote confidence and build and
maintain strategic business/client relationships, while
interfacing positively with people of diverse
backgrounds.
Created and implemented multi-pronged sales
management plan, secured 15 new accounts company-wide, and boosted annual revenu
e to
$7 million.
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PROFESSIONAL SUMMARY
====================
Skilled Production & Operations Management professional leveraging 15+ years
experience in implementations, training, personnel management, client management
,
vendor management, and customer service support; hands on manager and critical
thinker who can learn quickly, develop expertise, and produce immediate contribu
tions
in systems, analysis, and business operations.
Maintain a vast wealth of knowledge in many areas including plant management, sa
les,
product management and infrastructure implementation; highly proficient in train
ing
and training development. Empowered and highly motivated individual, results ori
ented
and extremely organized, excellent communication, relationship-building skills a
nd a
team player with a desire to succeed.
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KEY SKILLS & AREAS OF EXPERIENCE
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TECHNICAL: Proficient in Windows, MS Office 2000, (Word, Excel, PowerPoint,
& Outlook).
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CAREER EXPERIENCE
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Oxford Print Management, San Diego, CA
Sales / Operations (2008 - 2009)
Charged with the acquisition of new accounts throughout the Southern
California region. Responsibilities included lead generation, customer service,
quoting projects, presentations, and prompt delivery.
Revamped programs and services to provide increased value, optimal sales
performance and improved customer satisfaction and retention.
-----------------------------------------
Match Mail Productions, Inc., Anaheim, CA
President (1997 - 2008)
Defined company direction, managed P&L, led business development, and
directed multi-functional operations, including finance/accounting, manufacturin
g,
and IT.
Created extensive procedure manuals to maintain data security and business
continuity, ensuring satisfaction of major client corporations.
Reduced expenses by consolidating product line and performing cost benefits
analysis.
Developed business plans and operational guidelines as needed to meet
targets.
Authored and delivered Data Security Policy and Procedures to comply with
government HIPPA requirements; secured a large banking customer greatly increasi
ng
revenue.
Implemented multi-pronged sales management plan which positioned team for
greater success, secured 15 new accounts company-wide, and boosted annual revenu
e to
$7 million.
Wrote and implemented a customized plan for disaster response and recovery
(Business Continuity Plan).
Reduced staff by 12% due to a downturn in business counseling and training
remaining staff to maintain levels of customer support and quality assurance; an
nual
payroll savings of $300,000 without any additional attrition.
--------------------------------------------
Vice President of Operations (1990 - 1997)
Authored business plan for startup business, developed infrastructure, and
recruited team.
Oversaw design of employee benefits to remain competitive and attract/retain
qualified talent.
Developed complex database programs to control and interface with all
company operations; saved the company over $100,000 in software costs.
Executed and administered all administrative, human resources, sales, budget
and P&L accountabilities.
Created new department offering digital laser personalization requiring an
investment of $400,000 for printers and the training of programmers and operator
s;
produced incremental revenue of more than $2 million within the first year.
Initiated the collection of shop floor production data to provide management
with job costing information on all production operations; developed database fo
r
analysis of productivity and costs measurement for each machine and operation.
Established a Quality Control Library providing profiles of each job to
promote quality assurance; maintained highest level of quality output in a two-s
hift,
5 - 7 day production environment.
------------------------------------
Martin Automatic, Inc., Rockford, IL
Western Regional Sales Manager (1985 - 1990)
Stimulated new business and sales across an eight state region for a
manufacturer of OEM equipment for web-fed press manufacturers and end users.
Consistently made new contacts, closed orders and generated repeat business
through effective management.
Demonstrated the ability to pique interest and ultimately generate the sale
of high-end equipment, even to initially ambivalent clientele.
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EDUCATION & CAREER DEVELOPMENT
==============================
University of Phoenix, San Diego, CA
Completed 105 credit hours toward BS in Business Management
Washington University, St. Louis, MO
General Education
Professional Development: Dale Carnegie Sales Course, Sandler Sales Institute, a
nd
Xerox Professional Selling Skills
REFERENCES AVAILABLE UPON REQUEST