I Will Keep You Safe, Productive and Profitable!

Qualifications for Healthcare Administrator

Certified Medical Manager offering 17 years of progressively responsible healthc
are leadership experience, encompassing business operations, finances, regulator
y compliance, human resources, marketing, and information technology. Tenacious
problem solver who possesses a track record of boosting customer and employee s
atisfaction levels while driving process, performance, and quality improvements.
Respected industry/peer resource equipped with knowledge of AAAHC and JCAHO am
bulatory care accreditation requirements. Articulate communicator with strong w
riting and presentation skills; semi-fluent in Spanish. Areas of expertise incl
ude:
- Ambulatory Surgery Center/Group Practice - Risk Management - Coding/Billin
g/Benchmarking - Recruiting
- Operations/Project Management - Contract Negotiations - System Conversion -
Client/Public Relations
- Policy/Procedure Development - Expense Control - Staff/Patient/Adult Educat
ion - Corporate Compliance

Selected Highlights
Facilitated two AAAHC accreditation surveys for an oral/facial cosmetic ambulat
ory surgery practice, each resulting in a three-year accreditation. Benchmarked
the practice with MGMA and Validare.
Orchestrated the design, construction, and funding of a 15,000 square foot ambu
latory surgery center and aesthetic center.
Saved $85K+ annually by outsourcing the work of two in-house transcriptionist F
TEs. Decreased staffing levels by cross-training and rotating staff among four
locations. Maintained an employee turnover rate of less than 2%.
Participated as one of 20 thought leaders that met 2-3 times per year to provid
e Kodak Dental Systems with feedback on new PracticeWorks software designs and t
he future practice needs of the oral surgery industry.
Led a consortium of eight regional primary care practices to exceed a customer
satisfaction survey goal of 92% as well as achieve excellent employee satisfacti
on survey results for seven drivers of employee satisfaction.
Substantially reduced costs by centralizing the regions pre-authorization/refer
ral process, which eliminated the need for three additional employees.
Effectively administered assigned portions of Lee and Hendry counties $10M+ ann
ual regional operating budgets, maintaining a positive 2% variance to budget.
Spearheaded the conversion of a pediatric group practice from Medical Manager t
o Medic practice management software.
Coordinated a corporate pilot program that used non-clinicians for emergency me
ntal health intervention.

Career Track
ADVANCED PAIN MANAGEMENT AND SPINE SPECIALISTS 2010
Chief Operating Officer | Provided operational leadership to an interventional
pain management practice and surgery center with 2 physicians, 1 ARNP, and 46 e
mployees. Served as the centers compliance officer, handled contract negotiatio
ns, and drove performance improvement initiatives.
Continues
Linda S. de Vsquez, CMM
Page Two 239-822-6701 ldfce84e@westpost.net
Career Track Continued
SOUTHWEST FLORIDA ORAL AND FACIAL SURGERY, P.A. 2002-2010
Executive Director | Held overall operational responsibility for a six-surgeon
, four-site, AAAHC-accredited oral/facial cosmetic ambulatory surgery practice.
Controlled an annual operating budget of $6M+. Handled human resources, includ
ing training and supervision of 34 employees. Oversaw marketing, risk managemen
t, performance improvement, and computer network troubleshooting. Led the trans
ition to electronic medical records and digital radiography.
LEE MEMORIAL HEALTH SYSTEMS, LEE PHYSICIAN SERVICES, LEE COUNTY, FLORIDA 1995-20
01
Director of Regional Physician Services (1998-2001) | Managed the operations o
f eight primary care physician practices (internal medicine, family medicine, OB
/GYN, pediatrics), comprising 21 physicians, 11 extenders, 6 managers, 51 clinic
al personnel, and 73 non-clinical employees. Coordinated Juran quality improvem
ent and quality planning. Provided training on change management. Facilitated
task forces for customer satisfaction and group recognition uniforms. Served as
a resource to other hospital departments.
Practice Manager (1995-1998) | Oversaw the day-to-day operations of a nine-pra
ctitioner, four-site pediatric group practice.
FOOT CARE CENTER 1994-1995
Medical Practice Manager | Directed all aspects of operations for a podiatry d
iagnostic and surgical practice.
ADOLESCENT AND CHILD PSYCHIATRIC SERVICES, INC. 1990-1994
Medical Practice Manager | Oversaw the overall operations of a psychiatric out
patient and inpatient practice.
Previously served as an Assessment and Referral Coordinator at Charter Glade Hos
pital and as an Office Manager and Assistant to the President at Dean Steel Buil
dings, Inc.

Education
Completed 25 CEUs every two years to maintain certification since 1993
Universidad Javeriana, Bogat, Colombia - Spanish
United States Department of Agriculture Night School, Washington, DC

Professional Affiliations
Keiser University Advisory Board Fort Myers Campus
American College of Medical Practice Executives (ACMPE)
Medical Group Management Association (MGMA)
Integrated Healthcare Practice Society (IHPS)
Professional Association of Health Care Office Management (PAHCOM)
Health Management Association (HMA)