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QUALIFICATIONS PROFILE

Highly organized, dependable, and diligent professional offering broad-based exp


erience in business management, administrative support, and customer service. Ex
cel in providing high level of administrative support to people of diverse cultu
res and organizational backgrounds, complemented with remarkable abilities in pr
ocessing and maintaining documents and files. Possess exemplary determination, i
ntellect, and skills required for improvements in efficiency, productivity, and
business processes toward successful attainment of corporate goals. Detail-orien
ted and capable to multitask in competitive, fast-paced environment with dedicat
ion to superior service.

CORE STRENGTHS

Appointment and Meeting Scheduling


Customer Service Management
Letter Preparation and Documentation
Financial Analysis and Reporting
File Compilation and Maintenance
Comprehensive Research and Analysis
Conflict Resolution and Decision Making
Time Management and Prioritization
Articulate Oral and Written Communication
Large Funds Transfer Management
Buyer Funds Collection
Negotiation and Closing Skills

NOTABLE CONTRIBUTIONS

- Gathered and organized land status data in the counties of Kenosha, Raci
ne, and Walworth, Wisconsin as well as within Lake County, Illinois on a quarter
ly basis
- Extensively traveled to sites provided by Hanley Wood to determine statu
s of multi-family, residential, condominiums, senior housing, and apartment buil
ding developments
- Encoded informative data into Hanley Wood website to create a favorable
public image
- Utilized exemplary land development background in performing various rol
es while at Mastercraft Builders to accurately identify which stage of developme
nt currently exists for each property
- Assisted in the development of raw land to subdivision status
- Offered exceptional real estate closing services to local real estate co
mpanies, homebuilder/land development companies, mortgage loan lenders, and loca
l banking institutions

SUMMARY OF EXPERIENCE

• Rendered high-level administrative assistance to the Manager of Human Resources


Department-Sales Division as an employment specialist
• Performed general office duties, such as preparing correspondence and all invoic
es for monthly payout to subcontractors
• Actively responded to inquiries through phone, as well as took detailed and accu
rate messages for transmission to appropriate channels
• Facilitated potential employee interviews, completed new hire documentation, as
well as monitored status of benefit, salary and annual reviews for employees
• Planned and coordinated meetings with employees, lenders, surveyors, engineers,
subcontractors, and others
• Prepared all necessary transfer documentation for real estate including warranty
deed, contractor’s affidavit, owner’s affidavit, buyer / seller closing statements, tra
nsfer return form, subcontractor listing, and warranty information
• Generated monthly homeowner’s insurance report to ensure proper coverage amounts an
insurance type
• Vigorously attended all real estate closings as an agent of real estate companie
s, homebuilders, and mortgage lenders; mortgage loan closings included Conventio
nal, Jumbo, FHA, VA, and ARM
• Built and cultivated long-term quality relationships with mortgage lender, buyer
s, attorneys, title companies, and others; attended all closings to ensure smoot
h transfer of real property

EMPLOYMENT HISTORY

HANLEY WOOD, INC. - CHICAGO IL


LAND STATUS CONTRACTOR 2010–PRESENT
ESENJAY PROPERTIES, LLC - RACINE, WI
OWNER 2005–PRESENT
MASTERCRAFT BUILDERS, INC. - KENOSHA, WI: 1993–2003
CONSULTANT / PART-TIME ASSISTANT 2003–2009
CLOSING DEPARTMENT MANAGER 1993–2009
ADMINISTRATIVE ASSISTANT TO PRESIDENT AND VICE PRESIDENT 1993–2009
DEVELOPMENT ASSISTANT 1993–2009
CONSTRUCTION DRAW COORDINATOR 1993–2009
WARRANTY DEPARTMENT ASSISTANT 1993–2009
ACCOUNTS PAYABLE CLERK 1993–2009
RECEPTIONIST 1993–2009
HIGGINS CLOSING SERVICES - RACINE, WI
OWNER 1989–1993
ORTH REAL ESTATE - RACINE, WI
CLOSING DEPARTMENT MANAGER
SECRETARY TO PRESIDENT AND VICE PRESIDENT 1985–1989
ALLEN BRADLEY COMPANY, HUMAN RESOURCES DEPARTMENT - MILWAUKEE, WI
SECRETARIAL SUPPORT TO MANAGER, HUMAN RESOURCES DEPARTMENT–SALES DIVISION 1984–1985
GETTY’S MANUFACTURING CORPORATION - RACINE, WI
SECRETARY TO PRESIDENT AND VICE PRESIDENT
SECRETARY TO VICE PRESIDENT HUMAN RESOURCES
SECRETARY TO VICE PRESIDENT OF RESEARCH AND DEVELOPMENT 1980–1984

CERTIFICATIONS & LICENSURES

Medical Transcription Certificate, Penn Foster, Scranton, PA: 2008–2010


Massage Therapist Certificate, Wisconsin Institute of Wellness, Racine, WI: 2000–200
1
Real Estate Salesperson License/Real Estate Broker License-State of Wisconsin, O
rth Real Estate, School of Real Estate, Racine, WI: 1986–2002
Notary Public, State of Wisconsin: 1986

COMMUNITY INVOLVEMENT

Volunteer, Volunteer Center of Racine County, WI


Volunteer, Marcus Center for Performing Arts, Milwaukee, WI
Volunteer, St. Monica’s Senior Citizens Home, Racine, WI
Volunteer, Youth Services, Racine WI

TECHNICAL PROFICIENCY

Microsoft Office Suite | QuickBooks | Microsoft Silverlight | Start-Stop Univers


al Transcription System