STEVE E.

GUNN
19442 SW 68th Street Fort Lauderdale, Florida 33332
(954) 295-7152 sgfe3f50@westpost.net
OPERATIONS MANAGEMENT: Freight Forwarding / Transportation
Visionary business leader, with more than 20 years of experience managing and st
reamlining freight / transportation operations for several prestigious organizat
ions. Expertly lead 200+ employees in high-volume, fast-paced environments, wi
th proven success in facilitating turnaround and growth initiatives. Continuou
sly boost productivity and reduce operating costs through competitive rate negot
iations, effective policy development, and innovative process improvements. Bro
ad-based experience spans domestic and global locations, with specialized expert
ise in imports and exports, trucking logistics, and air cargo operations. Profe
ssional strengths include:

Domestic & International Operations Management Logistics Management Transporta

tion Management
Freight Forwarding Cross-Functional Team Leadership Cargo Management Distribu
tion Management
Policy Development Regulatory Compliance Vendor Management Process Improvemen
ts
Imports & Exports Quality Assurance Customer Relationship Management Negotiat
ions
Willing to Relocate

PROFESSIONAL EXPERIENCE
CITY SCRAP METAL, Hallandale, Florida 2008- Current
Domestic scrap metal salvaging company with 77 employees and locations in Long I
sland, New York and Hallandale, Florida.
General Manager
Managed daily operations of worksite comprised of 2 sales representatives, wareh
ouse manager, buyer/driver, and 10 warehouse employees. Maintained and provided
financial status reports for location. Managed customer sales and service. Ha
ndled transportation routing. Mentored and supervised warehouse manager.
Boosted daily purchase amount total from $1,500 to $15,500 by initiating and co
llaborating with sales team in successful sales campaign.
Delivered a 50% fuel cost savings and a 33% increase in daily customer pickup s
ervice by developing a more efficient truck routing system.
Improved customer service 25% as result of new truck routing system and standar
dized process of telephone customer service.
Increased customer purchases 300% resulting in increased profitability.
Initiated daily goal setting and debriefing sessions with employees to ensure i
mplementation of new systems and processes.

DHL / DANZAS, Miami, Florida 2004-2007

Leading global provider of freight transportation and related logistics services
with 20,000+ employees.
District Manager
Led staff of 215 office and dock employees. Managed domestic, brokerage, wareho
using, and gateway functions. Provided staff training and mentoring. Managed p
erformance reviews, customer service, and vendor selection. Facilitated labor n
egotiations.
Led turnaround of operation that lost $9M+ in revenue from 2002-2004 by generat
ing $1.1M in profits in 2006; recognized at District Managers Annual Meeting for
achievement.
Realized cost savings of $1.8M by implementing cost reductions via third-party
vendors and bidding process.
Increased resolution of customer complaints 70-75% by establishing a customer c
ompetency center department.
Co-led key initiative to define customer service / operational timelines on mat
erial moving from Miami to South America and vice-versa; included defined timeli
nes and accountability measures from origin to destination for both parties.
STEVE E. GUNN Page 2 sgfe3f50@westpost.net

AIRBORNE EXPRESS (acquired by DHL), Seattle, Washington & Houston, Texas 1989-2
004
Express delivery company and cargo airline with 10,000 employees; acquired by DH
L in 2003.
Director, International Freight Operations (2000-2004)
Supervised 30 employees. Oversaw Policy Development and Implementation on World
wide Operations for International Freight. Co-developed working security soluti
ons for air cargo exports and imports and served as liaison to governmental agen
cies following 9/11. Implemented new security regulations at offshore locations
and customer education of new regulations. Managed SAP programs for Nike, Reeb
ok, and other key accounts.
Led successful integration process for Airborne and DHL/Danzas for Air Export a
nd Import for personnel and locations throughout the U.S.
Implemented quality standards worldwide for 100+ stations.
Successfully negotiated with governmental agencies and commercial airlines afte
r 9/11 to develop process that met security requirements of all parties involved
.
Collaborated with ITT team to develop a SAP program for Nike and Reebok that in
creased visibility of product flow and eliminated lost and stolen product.
Gateway Operations Manager (1990-2000) International Gateway Operations Supervi
sor (1989-1990)
Managed global air, ocean, and domestic line haul operations for Southwest regio
n encompassing Texas, Oklahoma, Louisiana, New Mexico; also supported Mexico air
freight operations out of San Antonio. Supervised staff of 20 locally and 40 a
dditional employees in Southwest region. Provided ongoing operational procedure
training for employees. Mentored supervisors. Negotiated competitive cargo ra
tes. Handled vendor selection. Oversaw project scheduling, coordination; also
customer service and delivery.
Promoted from Operations Supervisor to Operations Manager within 6 months due t
o outstanding performance.
Facilitated launch of company-driven initiatives for Operations of the Year Awa
rd program; subsequently won or tied Operations of the Year Award 7 out of 10 ye
ars.
Garnered Cost Reduction Award for lowering costs without reducing quality of cu
stomer service standards.
Revised customer service policies that netted a gain of 65% resolution of custo
mer complaints.
Forged and maintained relationships with 50+ airlines, truckers, and external b
usiness associates.
Elevated individual accountability by assigning shifts and defining employee ro
les.
Yielded a 33% increase in productivity by streamlining all areas of operations
(e.g. eliminated paper backlog and improved record-keeping) and improving workfo
rce through quality hiring decisions.
EDUCATION
Master of Business Administration
Webster University, Camp Pendleton, California
Bachelor of Science, Education
Eastern Illinois University, Charleston, Illinois
MILITARY EXPERIENCE
Officer, United States Marine Corps (9 years)
PROFESSIONAL MEMBERSHIPS
Member, City of Hallandale Chamber of Commerce