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| |Pat R.

Savage | |
|317-773-9083(H) |13032 Bartlett Dr. | |
|317-418-2846(M) |Fishers, IN 46037 |psffe102@westpost.net |

SUMMARY
Extensive years of progressive positions in telecommunications, involving
hands-on knowledge of Electronics and PBX systems and voice mail systems.
Diverse experience in system installation and management of mainframe
computers. A proven track record of reducing operating expenses and
increasing organizational efficiency and effectiveness. Able to work under
conditions of high stress and resolve crises with calmness and speed.
Hands on experience with:
|?Installation|?Repair |?Troubleshooting |?Planning |?Customer Relations
|
|?Coordinating|?Reporting |?Project Management |?Assessing |?Expediting
|
|?Training |?Developmen|?Quality Assurance |?Investigat|?Evaluating
|
| |t | |ing |
|

TECHNICAL SUMMARY

|Hardware |Meridian Opt. 81, Nortel DMS 100, NEC NEAX 2400 |
| |Nortel CallPilot, Octel Serenade 200/300, Octel |
| |Overture 250/350 |
|Languages & Software|Nortel OTM, DMS Servord, NEC MAT, CISCO Call Manager, |
| |Nortel CallPilot, Meridian Mail, Meridian Symposium, |
| |Octel Serenade Administration, Octel Aria |
| |Administration , CISCO Unity |
PROFESSIONAL EXPERIENCE
Collabera
2009 to present
Contractor for AT&T
Computer technician
Installed retail store phones, computers, signature capture devices,
network and printers. Decommissioned Nortel Norstar phone system and
replaced with Avaya Partner phone system. Configured phone hardware and
software. Applying software patches and configuring Cisco Routers. Imaged
the new Dell computers for retail store service. Provided phone and
computer support for the regional Wireless stores. Administered the
inventory of equipment lease roll off and replacement. Ordered new
equipment and arranged pickup of lease roll off items. Troubleshot faulty
equipment and repaired or reprogrammed to return to service. Provided
inventory scanning of the equipment being installed in the stores
Segway Solutions
2008
Contractor for AllCom Nortel Switch technician
Installed Nortel Meridian 81c, CS1000 PBX system for the AFFES system in
Japan. Constructed the cabling system for the PBX along with the DC power
system. Providing phone and DSL internet service for 6,000 clients,
business and residential. Provided the installation of three Nortel 11c
PBX systems, Succession 4.5 and the programming of digital and analog
phones for over 600 employees. Installed and configured the Nortel
CallPilot 4.0 systems and configured the mailboxes. Provided programming
for the phone system for such features as System Speed call and Call
Pickup groups and programmed the DSN call provisioning. Provided system
support for on site technicians during the burn-in period and provided
training to technicians on new systems.
SPRINT Lenexa, Kansas
1998-2008
Technical Support Analyst III
Provided first and second tier support to Sprint employees for problem
solving of the voice mail and PBX systems. Performed installs, deletes,
moves, adds, and changes.
. Administered nationwide Octel (Avaya), Cisco Unity and Nortel CallPilot
voice mail systems and Cisco IPCC, Nortel and NEC PBX systems. Provided
assistance to customers with phone and voice mail issues.
. Established the "Best Practices" process documentation. System Subject
Matter Expert (SME) for Exceptions Team and Corporate Dialer Directory
assistance. Provided project management for new processes in Voice
Support department. Ensured all documentation was current and engaged the
best possible solutions for problem solving.
. Partnered with field technicians to resolve PBX and voice mail issues.
Coached new users on voice mail and telephone features. SME for
Telecommuting voice mail process, Octel and Nortel CallPilot voice mail,
Nortel Meridian and DMS PBX systems, NEC PBX systems, Meridian ACD
Callcenter systems, Intecom Callcenter ACD systems and in-house computers.
Provided leadership and training to analyst on all the systems.
. Prepared and presented PowerPoint presentation to department to train on
INTECOM ACD and Meridian ACD systems. Provided training to department for
the Callcenter systems. Mentored subordinate analyst to strengthen
programming skills. Provided field trip experience to the analysts and
answered maintenance questions.
Blue Valley School District Overland Park, Kansas
1996-1998
Voice Mail System Specialist
Provided system administration of Octel (Avaya) Overture 350 Aria voice
mail service to 16,000 voice mailboxes. Provided installation and
maintenance on Octel Aria 350. Provided Centrex technical software
configuration and programming of Plexar phone service for 2,000 staff.
Trained approximately 3,000 new users on voice mail each new school year.
. Trained the regional voice mail users group on reporting software.
Presented PowerPoint presentation on Decision Pro. Trained approximately
45 users on detailed configuration and setup. CDR programming and
detailed reports were presented.
. Prepared RFP for maintenance support of the Aria Voicemail system.
Provided recommendation for acceptance of the RFP that saved $18,000 over
the previous year's contract.
U.S. Air Force U.S. Air Force Technical Sergeant Multiple
locations Worldwide 1968-1989 Telecommunications Maintenance
Supervisor
. Telecommunications Maintenance Supervisor
Supervised 20 personnel engaged in the installation, troubleshooting and
repair (to the component level) of telecommunications / electronic
equipment, from teletype systems to computer launch consoles for Minuteman
Missile systems. Honorable Discharge
. System Trouble-shooter
Managed and provided use of precision test equipment including automated
test equipment to detect and repair system equipment. Supervised and
provided training on the use of electronic measurement tools such as
Oscilloscopes, Distortion Analyzers, Computer Test sets, and measurement
tools such as calipers and micrometers and testing devices
(nondestructive).
. Supervision-Management- Training
Managed the Division Training Management system. Developed training
standards for squadron maintenance personnel. Managed quality assurance
program for electronic systems maintenance division. Developed preventive
maintenance standards and training guidelines for personnel and equipment.
Skilled in the use and development of SPC (Statistical Processing Control)
programs. Honorable Discharge
EDUCATION
Bachelor of Science, Telecommunications Management
DeVry Institute of Technology, Kansas City Missouri
Certifications:
Octel (Avaya) Serenade 200/300 System Administration - July 6, 1998
Octel (Avaya) Overture 250/350 System Administration - Apr 15, 1996
Octel (Avaya) Overture 250/350 Installation and Maintenance - June 16, 1997
Octel (Avaya) Overture 250/350 DecisionPro Reporting Feb 13, 1997
NEC NEAX 2400 System Administrator Programming 1 (Course code 42714) -
Dec 12, 1998
Nortel Meridian 1 Option 11-81C Familiarization and desktop Virtual Reality
(Course code 200) - August 21, 1998
Nortel Meridian X11 Station Moves, Adds, and Changes (Course code 301) -
July 23, 1998
Nortel Meridian Administration Tools Release 6 (MAT) Familiarization
(Course code 395) - Oct 23, 1998
Nortel DMS 100 Basic Service Order for DMS Supernode Lines - (Course code
3471) - July 1999
Nortel CallPilot System Administration and Applications (Course code 327)-
May 2000
Nortel Administering DMS Supernode Lines Using Servord (Course code 3472) -
March, 2000
Nortel Meridian 1 Options 21E-81C Release 24 Maintenance (Course code 240)
- January 28, 2000