MANAGER

CAREER FOCUS - OPERATIONS | BUSINESS | GENERAL MANAGEMENT

Operations Management and Administration - Customer Service - Quality Assurance
and Service Standards
Client’s Needs Assessments - Conflict Resolution and Decision Making - Leadership, S
taff Training and Team Building

Accomplished, performance-driven management professional with proven expertise i

n entrepreneurial and business operations, office administration and management,
strategic sales/marketing, personnel management, communication, and customer se
rvice. Possess stellar reputation in directing all facets of the industry utiliz
ing broad background in providing hands-on leadership to achieve solid business
results. Show paramount efforts in innovating business concepts as well as in ad
dressing clients’ needs and concerns to continuously improve service standards, qual
ity, and profitability. Accustomed to establishing long-term quality relationshi
p with individuals of diverse cultures and organizational backgrounds by providi
ng utmost satisfaction. Proven effectiveness to multitask in a globally competit
ive, challenging, and fast-paced environment. Recognized at every step of career
for positive attitude and work effort, and for maintaining the highest professi
onal ethics and standards.

PROFESSIONAL EXPERIENCE
SCANNING COORDINATOR
HARRIS TEETER, INC. | HILTON HEAD ISLAND, SC/CARY, NC/SELBYVILLE, DE | 2002-PRES
ENT

CHALLENGE: -To ensure price integrity of all items being sold in in

dividual stores of the regional supermarket chain.
ACTIONS: -Make sure that all prices match the price tags and sign
age on displays; replace price tags on a weekly basis; and maintain price accura
cy and integrity by scanning every section of the store.
RESULTS: -Successfully minimized scan error rate below the compan
y’s minimum requirement of 1.5%.
-Facilitated trainings for new scanning coordinators wit
hin North Carolina and Delaware regions.

SALES MANAGER, REVENUE MANAGER, FRONT OFFICE MANAGER, OPERATIONS MANAGER, AND CO
NTROLLER
COMFORT INN ~ HILTON HEAD ISLAND | HILTON HEAD ISLAND, SC | 1999-2002

CHALLENGE: -To supervise daily activities and operations of the hot

el’s front office, continental breakfast, and accounting department, as well as over
see hotel-wide staff varying from 7 to 12 employees.
ACTIONS: -Established and implemented hotel’s pricing and marketing s
trategies, which maximized occupancy and leveraged company revenue and profit.
-Oversaw daily operations with regard to occupancy, room
rates, and competitive position to determine any inventory and pricing adjustme
nts.
-Employed strategic thinking skills in generating group
pricing decisions, such as setting accommodation rates for transient business.
-Trained and motivated personnel to perform high efficie
ncy levels in order to provide first-rate customer service. Functioned as liaiso
n officer for South Carolina Welcome Centers.
 -Assumed full responsibility in securing and handling ho
tel’s cash on hand and cash in bank.
-Prepared a broad array of monthly reports, including fi
nancial statements and hotel’s occupancy reports.
RESULTS: -Acquired knowledge on hospitality industry and its oper
ations.
-Contributed huge efforts in turning around hotel’s business
and operations in 2000.
-Cultivated vendor relationship with Internet wholesaler
s/providers, such as Hotels.com. Expedia.com, Priceline.com, and Lodging.com tha
t dramatically leveraged a substantial portion of the hotel’s operations.
-Guaranteed smooth operations of hotel activities by clo
sely working with the Director of Sales.
-Earned a reputation as resident expert in technical con
cerns/problems, including computer hardware and software issues; administered an
d updated the hotel’s website.

OPERATIONS MANAGER ~ U. S.
BABCOCK WATER ENGINEERING, L.P. | IRVINE, CA | 1996-1998

CHALLENGE: -To manage daily operations of engineering firm, which d

esigns and supplies activated sludge Sequencing Batch Reactor wastewater treatme
nt plants.
ACTIONS: -Governed the entire non-technical aspects of the busine
ss, including bids, proposals and estimates; supervision of accounting and proje
ct management; advertising, events, and trade shows; personnel administration; c
omputers and hardware concerns; as well as liaising with the parent companies in
England and Texas.
-Assumed the responsibilities of the general manager dur
ing his absence.
-Comprehensively reviewed office procedures and costs in
making adjustments; established estimating database.
-Established marketing initiatives through promotional l
iterature and advertisements in trade publications; organized tradeshow booth; c
reated and maintained the company’s website.
-Designed and implemented employee handbook.
-Reviewed monthly financial statements and evaluated cas
h position on projects as well as overhead spending.
-Managed the office’s relocation details, including choosing
real estate agent, previewing potential locations, reviewing contract of lease,
hiring movers and supervising of actual move, designing office layout, as well
as coordinating installation of phone system and computer networks.
RESULTS: -Assisted in turning around business into a profitable/r
evenue-producing as well as prospected to increase/expand business operations.
-Gained knowledge about company’s wastewater treatment proce
ss.

OWNER/MANAGER
FINANCIAL DISTRICT TRAVEL, INC. | SAN FRANCISCO, CA | 1986-1996

CHALLENGE: -To administer and direct all aspects of the entire busi
ness operations of a start-up, self-owned company.
ACTIONS: -Established and developed a startup travel agency compa
ny, including administration of sales staff/personnel, booking reservations and
ticketing, financial accounting/management and marketing.
 -Created and designed several marketing tools/materials,
including monthly business travel newsletter, promotional brochures, and fliers
for travel details/information; featured leisure products.
-Served on American Society of Travel Agents Government
Affairs Committee and ASTAPAC’s Governing Board; elected as chapter officer of the N
orthern California Chapter of ASTA.
RESULTS: -Developed and managed customer relations that promoted
goodwill and generated repeat/referral business, thus significantly boosted sale
s profitability.
-Demonstrated solid ability in cultivating customer rela
tions by delivering customer satisfaction while monitoring and resolving any ser
vice issues that arose.
-Received numerous interview invitations on local radio
and television, such as CNN, to provide information/answers on travel issues; in
terviewed for articles in Travel Weekly and ASTA Agency Management.

OTHER EXPERIENCE
FRONT DESK ASSOCIATE (PART-TIME) | COMFORT INN RIDGELAND | RIDGELAND, SC
EARLIER CAREER
TRAVEL AGENT | GARRY TRAVEL, INC. | SAN FRANCISCO, CA
MATERIALS SUPERVISOR/BUYER/INTERNAL AUDITOR/OFFICE FACILITIES PLANNING SPECIALIS
T | BECHTEL CORPORATION | CA/CT/MI
CREDENTIALS
- MASTER OF BUSINESS ADMINISTRATION
Northern Arizona University | Flagstaff, AZ
- BACHELOR OF ARTS IN ECONOMICS
State University College at Oswego | Oswego, NY
- CERTIFIED INTERNAL AUDITOR
- CERTIFICATE IN TRAVEL AGENT TRAINING, Great World Travel College | San F
rancisco, CA