Kevin Smith

Proven track record of capitalizing on market demands and creating IT value inst
ead of overhead
10011 Bennington Drive 813.854.4405
Tampa FL 33626 ks1014e84@westpost.net
http://www.linkedin.com/pub/kevin-smith/24/311/707
PROFILE

I am a collaborative, strategic and proactive senior leader, who has extensive o

perational and managerial experience in the IT industry. I have accumulated a pr
oven background in achieving exceptional technical, financial, quality, and cust
omer results including successful deliveries of multi-million dollar Insurance,
ERP and Manufacturing systems across North America. Recognized as a key business
partner who can interpret, understand, communicate and deliver core IT solution
s that exceed client goals. Will execute results from all employees by aligning
IT strategy with core business drivers. I will produce relevant KPI and SLA to i
mprove IT effectiveness and customer satisfaction.

EMPLOYMENT HISTORY

AmeriLife Group LLC, Clearwater, Florida March 2009-July 2010

Nations Largest privately owned life and health insurance marketing organization
Vice President IT - reported to COO
* Implemented insurance projects around the Microsoft suite of products includin
g CRM,.NET and SL. Implemented Vue commission system for payments on Annuities,
Life, LTC, Medicare advantage, Medicare supplements and Part D subscriptions. Al
lowed real time executive decision making to produce more revenue.
* Interfaced all systems to reduce duplication of data and eliminate non value s
teps in the process.
* Installed portal and marketing websites using SharePoint. Worked on SEO to cap
ture leads for marketing websites. Increased internal communication and reduced
administration costs. Installed Image Now system.
* Developed ITIL, Agile, Process and PMI standards within the customer focused g
roup to increase efficiency and reduced cycle times on projects. Implemented ADP
payroll to reduce error rates and track hourly production. Formed Risk Mitigati
on Committee and Quality Improvement teams. Followed HIPPA requirements.
* Reduced over 1M dollars in costs by through standardization and centralization
of applications and infrastructure. Upgraded and interfaced MS systems to the A
S/400 systems and to customers using FTP. Implemented Disaster Recovery Plan for
the company.
Gerdau AmeriSteel, Tampa, Florida 2005-Feb 2009
Fourth largest overall steel company and the 2nd largest steel producer in North
America
IT Services Director - reported to CIO 2008-2009
* Responsible for all Application Support through the North American operations.
Managed a portfolio of over 50 Applications including SAP, Oracle, Microsoft, M
aximo, Lawson Financials, Downstream Fabrication and MES plant floor systems. Re
duced costs by elimination of legacy systems and duplicated processes. Implement
ed best practices across the organization along with effective measurements to i
nduce results. Implemented data warehouse to provide competitive advantages to o
perations, sales and accounting. Member of Global Steering committee.
* Responsible for the management and oversight of infrastructure service deliver
y teams to ensure that services were delivered in accordance with established se
rvice levels. Supported over 2500 client desktops, 130 Windows, Linux and HP UN
IX servers, and seventy five remote sites across Canada and the USA in a 24/7 st
eel and downstream operation. Constantly achieved over 99.5 % uptime.
* Built successful Outsourced 24 X 7 Help desk. Achieved measured success above
targets.
* Coached and mentored IT staff and conducted annual performance reviews and ind
ividual development plans ensuring each person had their own specific program. E
mployee turnover rates were very low. Started offshore programming in India with
positive results. Outsourced infrastructure to Peak 10.
* Consistently met and exceeded service levels for infrastructure services throu
gh proactive interaction with the client and diligence in maintaining and buildi
ng a robust network. Always ensured resources were available and on-call to mana
ge emergency issues.
* Responsible for $36M of entire $62M operating budget. Responsible for annual $
10M Capital budget. Consistently exceeded budget expectations.
* Competently balanced the human capital resources to maximize individual skill
sets and optimize role functionality. Internally developed staff with latest te
chnologies and contracted out non core areas.
* Delivered solutions that supported the goals and objectives of the clients' co
rporate security policy. This policy established the security standards for all
infrastructure and applications and was adopted as a best practice across the o
rganization.
IT Director - reported to CFO 2005-2008
* Responsible for the entire IT department of 130 employees, $25M operating budg
et and $60M Capital 3 year plan. Experience includes Budgeting, Planning, System
Architecture, System Design, Database design, Strategic Roadmap, Security, Qual
ity Assurance, User Acceptance testing, Project Management and Web development.
Implemented failure analysis system in all locations to reduce repetitive produc
tion issues.
* Successfully supported the implementation and ongoing production support of SA
P suites for Procurement, HR and Payroll applications. The Procurement was the
first Gerdau Global project and was implemented in 8 countries. Projects were on
time and within budget. Consistently measured payback during the final project
phases and post implementations.
* Delivered a wireless bar-coding solution that supported all warehousing and in
ventory processes across the clients operations on time and on budget. Eliminate
d various positions that were redundant after technology upgrades. Implemented a
utomated downstream systems for fabrication, epoxy and cold drawn material.
* Consistently delivered on financial expectations and service level agreements.
* Representative for North America on the Gerdau Global IT executive team which
included 8 countries.
Gerdau AmeriSteel (formerly CoSteel), Whitby, Ontario 2002-2005
IT Manager Canada and North American Manufacturing Owner 2002-2005
Planned and coordinated the Manufacturing system implementations for all Steel M
ills along with state of the art B2B E Commerce and VMI inventory systems. Incre
ased revenue and eliminated duplicate data and costs. Implemented strategic powe
r demand programs to sell back energy to the utilities for several locations res
ulting in over $10 M costs savings to the company. Managed a staff of 50 IT prof
essionals delivering infrastructure and software solutions. Began transition pla
n in 2004 to replace IT Director in Tampa becoming Deputy Director in 2005
CoSteel, Whitby, Ontario 1987-2002
IT Manager - Reported to CFO 2000-2002
Managed a staff of 30 IT professionals delivering infrastructure and software so
lutions
Project Manager 1997-2000
Senior Programmer Analyst/Sybase DBA 1989-1996
EDUCATION
Wilfrid Laurier University
Bachelor of Science Degree - Math/Computer Science
RELATED TRAINING/SKILLS
Leadership - Leading People, Behavioral Interviewing, Performance Reviews, Strat
egic Value Selling, Team Interview Workshop, Selling to Senior Executives
Industry Related - Manufacturing Enterprise Overview, Planning and Implementing
a State-of-the-Art Manufacturing System, Total Quality Management, BI systems us
ing Cognos, Informatica, Business Objects.
Program languages, script - C++,C#,.NET, ASP, Java, ABAP, XML, COBOL, Unix, Linu
x, PHP,ASA
Community - Active Board of Trustee member Independent Day School Tampa, Hockey
Coach