Louis M.

Dorval
130 NW 124th Street Miami FL 33168
(786) 267-7935
ld10183c2@westpost.net

Professional Objective:
I aspire to secure the position of an IT Operations Analyst II where a combinati
on of more than 17 years of education, certification, and practice in computer s
ervices and client support migration can be put to use within a company for achi
eving its' goals and targets.
Qualification Highlights:
* Able to repair, install, upgrade, and maintain desktop and notebook computers
as well as printers and scanners.
* Ability to instruct users with computer and presentation skills.
* Successful in forming profitable and long lasting relationships on technical a
nd administrative levels with companies of all sizes.
* Expert level knowledge and experience in a broad range of technologies.
Technologies:
* Databases: MS SQL Server, Microsoft Internet Information Server, Backup Exec a
nd Arc Serve backup systems.
* OS: Windows NT/2000/2003/XP/Vista/WIN7, Novell Netware, DOS
* Network: Ethernet, firewalls, routing, TCP/IP
* Administrative Systems: Microsoft Office, Norton, Trend Micro, McAfee anti-vir
us
Employment History:
Computer Technician
2008 - Present Computer Consultant, C&C International, Davie FL
* Assembly and installation of computer hardware and peripheral equipment.
* Repairing Dell, HP, Mac, Intel or AMD based personal computers.
* Performing clean installs, upgrades, configurations on Windows 2000/XP/Vista a
nd Windows 7.
* Diagnosing and repairing PCs and laptops to component level (hard drives, DVD/
CD drives, replaced RAM, video cards, motherboards, sound cards and power supply
).
* Installing and configuring Dell computer for Dade and Broward County schools.
* Imaging PCs and back-user data using Norton Ghost.
* Adding user accounts/passwords, groups, permissions, back-up and restoring dat
a, sharing folders, managing printers, disk management and file systems on Windo
ws Server 2003.
* Diagnosing network issues using the 'ping' and 'ipconfig' commands to isolate
the issues.
* Verifying hardware/software requirements of each workstation to ensure optimum
performance.
* Active directory and remote desktop.
Assistant System Administrator, Document Management
1993 - 2008 Eastern Financial Florida Credit Union, Miramar FL
* Implemented, managed, and troubleshot existing network and system environments
.
* Provided administration, operation management, and support for all computer sy
stems, workstations.
* Performed frequent server checks and implemented patches on servers, also appl
ied operating system update patches, and configuration changes.
* Added, removed, or updated user account information and managed password reset
s.
* Troubleshot and resolved software, operating system, and networking problems b
oth server and hardware.
* Performed maintenance of desktop computers and performance tuning.
* Scheduled, performed, and monitored system backups and, when necessary, perfor
med data recoveries.
Education:
Miami Dade College, Miami FL
* Associate in Science, Mechanical Engineering (May 1998)
PC Professor, Pembroke Pines FL
* CompTIA and Microsoft Certifications (2005 - 2006)
Certifications:
* CompTIA: A+, Network+, Security+
* Microsoft: MCP, MCSA, MCSE, MCTS, MCTIP
* Dell: Desktops, Notebooks, PowerConnect, PowerVault, PowerEdge, Printers
* Apple
Languages:
English - fluent
French - fluent
Haitian Creole - fluent

References:
Available upon request