Greg Wolfe

4120 Hi Dr, Simi Valley, CA 93063

805-341-7400 (cell)
gewolfe@yahoo.com
SUMMARY
o An experienced Business/Process Analyst & Project Manager with a 20+ year prov
en track record across multiple industries: financial, pharmaceutical, broadcas
ting, telecommunications, utilities, healthcare, real estate, B2B, IT, marketing
/sales, & public sector
o Strong leadership, with full project lifecycle and ample organizational experi
ence including professionals to executives
o Results-orientated, client-facing, and quality-focused with excellent relation
ship management skills
o Hands-on experience with BPR, change management, project planning-budgeting-ex
ecuting, workflow analysis, workshop facilitation, process improvement, training
, technical writing, corporate communication, sales lifecycle, needs analysis, C
RM, gap analysis, testing, SDLC, and RUP
o Demonstrable skills in team-building and motivation, and ability to work indep
endently
o Proven ability to perform in high-pressure environments
o Strong business liaison, communication, and presentation skills

CAREER HISTORY:
Sr. BUSINESS ANALYST 4/10-9/10
Amgen a" Pharmaceuticals Thousand Oaks, CA
o Championed 2 in-house software applications for full-lifecycle advancement eac
h quarter
o Increased responsibilities by assuming 3rd application from inception using mo
ck-ups and blue-sky analysis
o Reverse engineered supporting documentation such as: workflow process, user g
uides, and business requirements/test matrices
o Managed client relationships for business strategy, process refinement, and us
er expectations
o RESULTS: delivered 2 application enhancements to all user expectations & requ
irements
o TECHNOLOGIES: HP Quality Center, ExtraView, SharePoint, EDM Teams, Visio
Sr. BUSINESS & PROCESS ANALYST 7/09-12/09
Southern California Edison (via Computer Sci Corp) a" Electric utilities Irwi
ndale, CA
o Provided change consulting and hands-on effort to define, scope, and implement
company-wide business process refinement strategies, plans, and solutions for S
AP R3 cutover
o Championed 4 major ERP test scripts to coordinate, prepare, submit, and gain a
pproval for SAP
o Reviewed, analyzed, and evaluated business systems and user needs
o Conducted and facilitated workshops to capture AS-IS and design TO-BE business
processes
o RESULTS: delivered 4 test scripts on time and to all quality standards
o RESULTS: delivered business processes that guided high-level resource decisio
ns
o TECHNOLOGIES: SAP-R3, Casewise, Visio, Excel, InfoPak
Sr. BUSINESS ANALYST 2/09-05/09
Chevron a" Oil & Gas refinery LA, CA
o Captured current best practices and AS-IS processes for Finance department on
short-term assignment
o Produced improved and detailed documentation for select financial & supply-cha
in procedures
o Liaised and coordinated in matrix organization with key business owners, execu
tives, and subject matter experts to explore and redesign key business processes
o RESULTS: delivered re-engineered business processes and workflow documentatio
n on time, within budget, and to all stakeholder expectations
o TECHNOLOGIES: Nimbus Control, MS Office, SolChev (custom finance application)
Sr. BUSINESS CONSULTANT/PORTFOLIO MANAGER 5/08-12/08
Kaiser Permanente a" Healthcare Oakland, CA
o Selected to streamline, facilitate, and manage the Business Infrastructure por
tfolio of projects
o Defined and refined operational & strategic business processes for division-wi
de change including initial readiness, communication plans, and organizational r
oad map
o Analysed stakeholders & liaised with project/program managers for process capt
ure/change and the IT department
o Coordinated project strategies and portfolio management activities across mult
iple departments
o Facilitated monthly financial governance of the Portfolio Approval Council wit
h regional CFOs
o Published new and updated processes & financials via Adobe Acrobat Professiona
l
o RESULTS: ensured efficient execution & follow-through of monthly corporate fi
nance meetings
o RESULTS: delivered analysis, process, & strategy presentations for continuous
improvement
o TECHNOLOGIES: Clarity, Remedy, Six Sigma, Visio, QuickPlace, Excel, StarTeam,
MS Project, ITIL, Adobe Acrobat Professional
EXECUTIVE ANALYST/CONSULTANT 1/08-5/08
International Profit Associates (GSM) a" Management consulting nationwide
o Appointed to analyze potential clientas needs for specific management consulti
ng projects
o Responsible for reviewing all business aspects: workflow-operations, financia
ls, HR, sales, etc
o Presented complete key findings to business owners to obtain executive level d
ecisions
o Independently responsible for 100% nationwide travel to each clientas site
o Established and maintained trust relationships at top organizational level wit
h clients
o RESULTS: initiated 5 completed consulting solutions for multiple businesses
o TECHNOLOGIES: Excel, Lotus, proprietary financial analysis software

Sr. BUSINESS ANALYST/ PROJECT MANAGER 1/07-11/07

The Irvine Company a" Property management, development, financing Irvine, CA
o Selected to facilitate business design to launch a world-class resort, hotel,
event center, and golf course in Orange County (Pelican Hill)
o Captured AS-IS business processes and developed use cases surrounding 3 busine
ss-IT projects, performed gap analysis, and delivered TO-BE processes
o Participated both in a large team and performed as sole PM/BA to implement mul
tiple concurrent projects: financial process design, HR process design, and emp
loyee workflow of ID cards & uniform management
o Designed QA/SLA documents, user-acceptance test plans, & conducted training fo
r all stakeholders
o Worked closely with Oracle DBA to design data flows and data table integration
o Included supply chain analysis for projects with tangible products
o Further appointed to manage launch of an electronic employee filing system for
HR
o Collaborated with SAP implementation team to integrate data flows & processes
of above apps
o Established and maintained relationships across all business levels and with v
endors
o Contributed to streamlining the in-house project management methodology
o RESULTS: delivered 3 COTS projects on time, to budget, and satisfied business
expectations
o TECHNOLOGIES: Clarity, SAP, Visio, MS Dynamics Great Plains, Lawson, RUP-UML
Sr. BUSINESS PROCESS ANALYST/PROJECT MANAGER 6/06-09/06
Satellite Information Systems a" Betting information distribution company London
, UK
o Appointed to launch several new products and use these projects to help determ
ine procedural inefficiencies, capture processes, develop use cases, and provide
project process improvements
o Managed the full project lifecycle for a broadcast product- $200k
o Initiated 2 new products involving personnel from developers up to marketing &
other directors
o Captured and designed business processes for each project via Nimbus process m
ethodology and trained end users
o Produced business change from a top-down corporate level via process re-engine
ering
o Developed and wrote detailed business and functional requirements documents, s
uch as storyboards & workflow diagrams for system enhancements and feature reque
sts
o Trained staff in new processes and methodologies from bottom-up level to ensur
e adoption and full implementation of new processes across all levels
o Adapted the PRINCE project methodology to localize & reform a structured proje
ct pipeline
o RESULTS: achieved a company record for products launching on time & within bu
dget
o RESULTS: instilled a model project process that provided an example to train
the in-house team and saved the company $200,000 - $600,000 in annual operating
costs
o RESULTS: provided a model project process example to train in-house team
o TECHNOLOGIES: Excel, Nimbus Control, MS Office, MS Project, ITIL, Casewise
Sr. BUSINESS PROCESS ANALYST 1/05-4/06
Department of Health London, UK
o Facilitated workshops to capture end-to-end and design TO-BE business processe
s across the following areas: HR, Finance, Service Desk, CRM, Internet Statisti
cal Systems, Comms, and others
o Liaised with all levels of organization to achieve full buy-in, project partic
ipation, and cross-dept adoption of process improvement
o Participated in review of and updates to communication plans & SLA for new gov
ernment agency
o Promoted to take over process system administration for all users in the agenc
y
o Actively contributed to risk analysis and documented change control factors
o Promoted to Project Manager to launch, develop, & drive contact center across
agency - $350k
o Designed and facilitated testing of contact center processes on CRM system
o Developed and wrote detailed business and functional requirements documents, s
uch as storyboards & workflow diagrams for system enhancements and feature reque
sts for the web-based statistical-gathering applications: Health Infomatics, Ca
semix
o Trained 115 staff in process change & documentation standards for continuous i
mprovement
o Integrated overlapping processes/liaisons with other ongoing projects/departme
nts NPfIT (CfH)
o RESULTS: stream-lined the creation of the Information Center (new govt. dept)
o RESULTS: achieved efficient & comfortable transition of HQ from London to Lee
ds
o RESULTS: enabled contact center to increase from 50 to 1600+ answered request
s/month
o TECHNOLOGIES: Nimbus Control, Visio, Excel, Chordiant
PROJECT LEAD/BUSINESS PROCESS ANALYST 8/03-8/04
OneTel a" European telecoms Chiswick, UK
o Spearheaded analyses of CRM, finance, & billing business-systems processes
o Formulated company-wide view of business-system processes and their decomposit
ion
o Designed extensive process structure to satisfy BABT, ISO9002, and ITIL requir
ements
o Designed and implemented document control policy and risk mitigation for this
project
o Developed and wrote detailed business and functional requirements documents, s
uch as storyboards & workflow diagrams for system enhancements and feature reque
sts for client-server based in-house apps
o Designed QA documents and user-acceptance test plans
o Initiated project with extensive liaison to secure buy-in from key stakeholder
s
o Liaised with business and 3rd parties to design & deliver documentation standa
rds
o RESULTS: company qualified for BABT & ISO 9002 certification on schedule
o TECHNOLOGIES: Casewise, Visio, Excel, ITIL
BUSINESS PROCESS CONSULTANT 10/02-5/03
DonauWind GmbH a" Austrian alternative energy Vienna, Austria
o Led the company in reviewing business process management & change at the enter
prise level
o Initiated & managed process analyses and cost reduction proposals
o Facilitated contract negotiation, business case/SLA development, and change ma
nagement
o Comprised KM needs, presented new findings, best practice, UAT, and training
o Able employment of key communication skills to form new alliances & partnershi
ps
o RESULTS: saved the company from over-compromising on contractual terms
o RESULTS: reduced contractual response-time by 30%
o TECHNOLOGIES: Nimbus Control, Visio, Excel, MS Project
IMPLEMENTATION BUSINESS PROCESS ANALYST 4/02-09/02
Hutchison 3G a" European telecoms Vienna, Austria
o Managed change for full lifecycle facilitation of key phase of process localiz
ation project
o Analyzed AS-IS processes to produce gap analysis and TO-BE process flows
o Liaised with all staff starting with senior management to roll out organizatio
nal change
o Spearheaded the EMEA team to drive planning, business change & cost monitoring
of above
o Coordinated project initiation, requirements capture, gap analysis, BPR, UAT,
and workshops
o Developed and wrote detailed business and functional requirements documents, s
uch as storyboards & workflow diagrams for system enhancements and feature reque
sts for client-server 3G phone apps
o Designed QA documents and user-acceptance test plans
o Included design of use case/UML models for 3G product development & CRM
o Translated business requirements into technical specifications
o Handled multi-project start-up, plan, review & design to achieve timely qualit
y deliverable
o Judicious utilization of PRINCE methodology ensured timely quality implementat
ion
o RESULTS: enabled the company to stream-line product development & launch CRM
o TECHNOLOGIES: Nimbus Control, Excel, UML, RUP, Chordiant, CalibreRM
BUSINESS ANALYST/PROJECT MANAGER 9/01-3/02
BBC London, UK
o Led the planning and deployment of a major media operations quality ameliorati
on project
o Applied both to website & intranet development process, via key extensive dive
rse liaison
o Responsible for management/liaison of multiple concurrent full project lifecyc
le activities
o Managed 35 matrix project members across 15 departments within New Media Divis
ion
o Produced full business case to get project decision & buy-in from senior manag
ement
o Investigated, evaluated, & documented technical needs, processes, infrastructu
res & standards
o Included coverage of BBCi security, data protection, legal, marketing, and SLA
policies
o RESULTS: implementation of process standardization resulted in ongoing cost s
avings of 4m/yr
o TECHNOLOGIES: Visio, MSOffice, MS Project
BUSINESS & PROCESS ANALYST 4/01-9/01
DHL Staines, UK
o Performed process analysis & provided recommendations for CRM Siebel configura
tion
o Facilitated sales/marketing application rollout to replace legacy systems in E
MEA
o Captured AS-IS, TO-BE, and use cases in workshops as well as gap & supply chai
n analysis
o Updated & amplified project, training, SLA & UAT docs into pragmatic framework
o Judicious use of PRINCE methodology ensured timely quality implementation
o RESULTS: delivered processes to drive company-wide roll-out of CRM package to
harmonize & improve efficiency of EMEA sales force
o TECHNOLOGIES: Casewise, Siebel, BPMN (Business Process Modeling Notation)
COMMUNICATIONS MANAGER 4/00-3/01
Mediasurface Plc a" Content management London, UK
o Responsible for control of multi-project portfolio for internal & external com
deliverables
o Managed multi-disciplined 4-strong team to plan and implement above
o Contributed to drafting communication plans for company, individual projects,
& SLAs
o Facilitated analysis & implementation of pertinent additional inter & extranet
items
o Included line management, 3rd party liaison, risk-issues mgt, & costs using PR
INCE 2
o Produced and revised use case models for new product features
o Analyzed competitors products (Documentum, Vignette) for key advantages
o RESULTS: achieved higher quality documentation & company comms on time & to b
udget
o RESULTS: revamped documentation change management processes to align with new
IT requirements
o TECHNOLOGIES: Visio, Excel, DSDM, UML, Rational Rose, Requisite Pro
ASSISTANT PROJECT MANAGER/BUSINESS ANALYST 3/99-3/00
Telewest & Motorola, via Andersen Consulting various, UK
o Conducted research on Digital TV-related market & ascertain documentation stan
dards
o Covered design specifications, SLAs & support procedures, with client negotiat
ions
o Within matrix team, project managed two database/intranet application projects
o Handled project initiation, business cases, data models, budgets, risks & reso
urces
o Judicious utilization of PRINCE 2 methodology ensured timely quality implement
ation
o Included translating business requirements into technical specifications
o Produced key process design specifications and carried out UATs
o Involved capture & gap analysis of CRM/call centre processes for Siebel utiliz
ation
o RESULTS: rolled out 2 major internal projects on time and within budget
o RESULTS: project documentation strongly supported all stakeholders
o RESULTS: received praise from internal management for successful project cont
ributions
o TECHNOLOGIES: Visio, Siebel, Excel, SDLC, Rational Rose, Requisite Pro, MS Pr
oject
BUSINESS & DOCUMENTATION ANALYST 11/97-07/98
Business Objects & Ericsson Comms via Compaq UK, Sweden
o Responsible for whole of procedural definition for client e-learning extranet
service
o With requirements capture, use case development, & UML models using Rational R
ose
o Analyzed major database GUI to design & build PDF & hardcopy course materials
o Performed review and led the enhancements to an e-commerce supply chain applic
ation
o Improved usability & applied BPR to streamline invoicing & administration modu
les
o Created software architecture data warehouse manuals
o Also client requirement capture, information integration, process modeling & p
roj planning
o Responsible for facets of project control for large networked Oracle-SAP rollo
ut
o Facilitated planning, risk assessment, issue handling and rollout documentatio
n
o RESULTS: SAP rollout was achieved within strict deadline for Ericsson Communi
cations
o RESULTS: timely delivery of new course & documentation
o RESULTS: championed higher quality documentation on time and to budget
o TECHNOLOGIES: SAP R/3, Excel, SDLC, Visio, Rational Rose, Req. Pro, Bus. Obje
cts

EARLY CAREER INCLUDES: 1989-1995

o Translation Project Manager a" Independent Consultancy Vienna, Austria
o Business/Documentation Analyst a" HOT Engineering GmbH Vienna, Austria
o Business Analyst/Trainer a" United Nations Vienna, Austria
o Documentation Analyst/Consultant - Coca-Cola, Nissan Motors, & Irvine Compiler
LA, CA
o Technical Writer a" Beta Corp, Symantec, & SunSoft Corporations LA, CA
o Engineering Technical Writer - General Dynamics San Diego, CA
o Desktop Publisher - North Bay Data Service Santa Cruz, CA
TECHNICAL SKILLS:
o Methodologies are PMP, RUP-UML, ITIL, DSDM, PRINCE 2, BABOK, BPMN, Nimbus Cont
rol, Six Sigma, & Lean Management
o Process/graphics tools include Nimbus Control, Casewise, Optima, & Visio
o Requirements capture tools include CalibreRM, Rational Rose/Requisite Pro, HP
Quality Center
o Web technologies are Dreamweaver, HTML, FrontPage
o CRM packages include Chordiant, Siebel, Lotus Notes (custom), OneSys
o Platforms/operating systems include UNIX & MS
o MS Office, MS Project, Clarity, PowerPoint, Word, Excel, Outlook & Explorer sk
ills
TRAINING & QUALIFICATIONS:
o BA - Psychology of Language & Computer Science, UC Santa Cruz, 1989
o Associates Degree a" Technical and Scientific Communications, San Diego SU, 19
90
o Focused training for Business Analysis & Project Management
o Nimbus Control Business Process Affiliate
o Member of the Business Process Management Institute
o Conversational German