Loss Mitigation and Collections Specialist

____________________SUMMARY____________________
Highly motivated mortgage professional with 4 years of experience in loss mitiga
tion, collections, and loan processing seeking the opportunity to apply my exper
ience in a loss mitigation or loan processing environment. Experienced, proven p
roducer with experience in the wholesale and retail loan servicing and originati
ons industry.
* Credit and Collections, Portfolio Management
* Debtor Negotiations, Debt Collection/Payment Arrangements
* Asset Disposition and Management, Goal Setting/Accomplishment
* Client Relationship Management, Bank and Statement Reconciliations
* Compliance, Problem Resolution
* Risk Analysis/Resolution, Client Needs Assessments
____________________EXPERIENCE
____________________
2009 to Present - Loan Modification Processor/Negotiator
Fortune 500 Bank, Plano, TX
Perform outbound collection calls to delinquent customers; process files in acc
ordance with company and government guidelines; formulate course of action that
mitigates potential loss, which may include loan modification, presales, repayme
nt plans or full reinstatement. Reviewed and ordered credit reports, real estate
valuations, and income and asset verification documentation. Knowledge of FNMA/
FHLMC, HAMP and HAFA guidelines as well as those of other investors and Private
Mortgage Insurance Companies. Negotiate with borrowers, real estate agents, atto
rneys and other third parties to minimize potential losses and discuss repayment
or deficiency balances on short sales. Maintained active pipeline of 150 accoun
ts and processed between 40-60 file submissions per month.
* Ranked in top 98% of all loss mitigation processors for submission quality and
productivity.
* Consistently met and exceeded company set goals of 20 submissions per month.
* Recognized for reducing bad debt accounts
* Reviewed weekly and monthly aging to determine appropriate actions to collect
past due accounts
* Collected past due balances on 90+ days delinquent mortgage accounts and speci
alized in $1M plus West coast loans
2007 to 2009 - Independant Contractor
Self Employed , Plano, TX
Supervised packing, pick-up, and delivery of household goods. Drove bobtail truc
ks on both long haul and local routes, supervised loading and unloading of truck
s, collected money and filled out customer paperwork. Handled time sensitive cor
porate and government shipments. Resolved time limitations and scheduling confli
cts.
* Directed and supervised up to 10 employees at customer homes and storage wareh
ouses to make sure job was complete
* Exceeded company revenue and service xpectations to become the highest revenue
producing contractor within 6 months
* Maintained 100% customer satisfaction level with all corporate and government
contracts.
2005 to 2007 - Sr. Loan Processor
New Century Mortgage, Plano, TX Irvine, CA
Maintained and processed Conventional and Subprime mortgages and home equity loa
ns. Verified and examined information and accuracy of loan application and closi
ng documents. Ordered property insurance and mortgage insurance policies, proces
sed flood determinations, tracked appraisals and reviews, log loans into pipelin
e and prepared loans for condition sign off. Maintained individual condition sig
n off authority to clear wage earner income, assets, title and various credit do
cumentation. Submitted loan application with recommendation for underwriting app
roval.
* Accurately processed and maintained loan pipeline in excess of 50 loans per mo
nth
* Worked cooperatively with account executives and brokerage shops to maintain a
ccount relationships and expanded market share
* Fast tracked to Sr. loan Processor within 12 months
____________________EDUCATION____________________
2005 - B.A., Business, Minor: Finance
Sam Houston State University, Huntsville, TX
GPA: 3.1
____________________MILITARY TRAINING____________________
United States Navy
1999 to 2003

____________________COMPUTER EXPERIENCE____________________
* AS/400
* MS Office XP (All Products)
* Director/MSP/LPS
* Empower