QUALIFICATIONS PROFILE

Certified Project Management Professional (PMP) with extensive product developme

nt management experience. Adept at managing cross-functional, cross-organization
al teams to deliver project results cost effectively, and on schedule. Expertis
e includes program/project management, change management consulting, operations
management and training.
AREAS OF EXPERTISE
* Program Management * Process Definition and Restructuring * People and Vendor
Management
* Project Management * Team Leadership & Facilitation * Product Life Cycle Mana
gement
* Cost, Quality and Risk Management * Problem Identification and Resolution * St
atistically Measure Results
Project & Program Management
* Program managed 60 to 80 learning product deliverables through the product lif
e-cycle process.
* Established, staffed and managed cross-functional, cross-organizational teams
to successful project completion, resulting in saving time, money and resources.
* Created and implemented a Quality Review Process for web- based learning produ
ct development resulting in 20% quality improvement.
* Experienced in leading multiple project types including Software Development,
IT, Business Process Improvement, Technical Products Distribution, Development o
f Technical Training Material, Business Transportation, Computer Manufacturing,
Order Administration and Technical Product Introduction.
Operations Management
* Led a team of more than 30 employees, attaining business goals and resolving i
ssues.
* Managed an annualized budget of over $2,200,000.
* Negotiated third party employment contracts, providing expense and headcount f
lexibility as business conditions changed.
* Developed, monitored, and adjusted business plans, and annual and quarterly fo
recasts.
* Supervised teams with oversight for capacity and inventory management, materia
l movement, customer order planning, scheduling and reporting.
Process Restructuring and Organization Development
* Co-developed and delivered 3 day change management workshop to key managers an
d customers.
* Customized content and delivery mediums for change-management workshops addres
sing specific business requirements and challenges.
* Consulted with internal clients on major organizational changes, driving effec
tive implementations of business goals while maintaining business control.
Retail Management
* Established criteria for business acquisition search and selection.
* Conducted extensive business and financial viability analysis, constructed dem
ographic and geographic profiles to assist in determining the viability of retai
l acquisition. Negotiated acquisition terms and pricing and created business pl
an to drive future growth.
* Increased gross sales by 25% in two years; managed a staff of 18 to 20 employe
es.
STEPHEN G. TRUDEL, PMP PAGE TWO
PROFESSIONAL EXPERIENCE
MICROSYSTEMS, INC., Burlington, MA 2002 - 2009
SUN Program Manager, Sun Learning Services
Sr. Project Manager, Internal Technical Training, Content Services
DAVOX CORPORATION, Westford, MA 2000 - 2001
Program Manager, New Product Introduction
SGT SMALL BUSINESS CONSULTING 1998 - 2000
Owner / Consultant
GORDEN'S MARKET, Union, ME 1994 - 1998
Owner / President
DIGITAL EQUIPMENT CORPORATION, Maynard, MA 1974 - 1994
Program Manager, Project Manager, Change Management
Consultant, Operations Manager, Production Control Supervisor
Sr. Production Control Planner, Computer Technician
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Project Management Institute
- Project Management Professional Certification (PMP)
Villanova University
- Advanced Master Certificate: Applied Project Management,
- Certificate: Mastering Project Management,
Fitchburg State College, Fitchburg MA
- Completed 30 credit hours towards BS in Business
Sylvania Technical School, Waltham, MA
- Computer Electronics Certificate
Organizational Development Resources, Atlanta, GA
- Certificate: Managing Organizational Change
Negotiation Skills, Project Management, Worcester Polytechnical Institute, Worce
ster, MA
American Association of Industrial Management: Developing Effective Subordinates
American Management Association: Production Flow Planning and Control