Michael T. Creamer 954.444.8949 mcd17aba@westpost.

net
A results-driven, dedicated professional with solid experience in Information Te
chnology.
SUMMARY OF QUALIFICATIONS
* Over 14 years of professional experience working in the field of Information T
echnology
* Extensive experience performing technical support, project management, and bus
iness analysis
* Solid knowledge of IT infrastructure
* Well-organized, self-motivated individual with ability to rapidly learn new ta
sks.
* Track record for consistently meeting goals, delivering a high level of job pe
rformance, and reducing the expenses of a company.
* Proven ability to build strong vendor and client relationships.
PROFESSIONAL EXPERIENCE
Kabbalah Center International 2009 - Present
Technical Support
Providing all Technical Support for 25 users at the Miami Centre. Supporting al
l Hardware and software on the within the facility.
* Primary support for two w2k server, one domain controller and one file server.
Providing all updates and management for all users.
* Managing all desktop software, hardware and updates. Additionally supporting
3 network printers, and 1 MFC device
* Wireless, Lan / Wan and Telecom support
* Managing all media content Audio, Visual and archival
* Vendor Management

SouthEast Frozen Foods LLP

IT Technical Services Manager 2006 - 2009
Provide Management support and services for seven locations in the south east re
gion of the US. Supervise and direct a team of two who is responsible for all t
roubleshooting of existing infrastructure, new projects to improve support of op
erations and project management, deployment of new processes, hardware and softw
are. Provide support for current and pending projects. Additional projects inc
lude vendor review and cost saving analysis to achieve the best contract prices
for services.
* Procure and install new wireless LAN networks to support night shift Vocollect
operations in 3 locations.
* Procure and install new W2K3 servers for mail, web, print, storage, and imagin
g.
* Supervise and assist single network vendor to implement a new single network s
olution to increase network speeds and reliability across all locations.
* Implement new phone system across whole organization to update new services, p
rovide standardized messaging, four-digit dialing across locations and reduce in
teroffice long distance calling to save the company $1500.00 monthly.
* Restructured a new workflow of copy, print, scan, and fax functions to help re
duce paper, custom forms, reduce ink, toner, printing costs, and time.
* Vendor Management - vendors include: AT&T, Docutek Solutions, Paetec, BMC Sol
utions, GTS Systems, Global Linking Solutions and Intermec.
* Through vendor review and cost saving analysis, I have reduced the company's e
xpenses in 2007 by 120K.
MTC Technologies
Consultant 2005 - 2006
Free lance consulting staff work for small to medium size businesses and consume
rs.
Provided technical support, design, and implementation services for customers in
the following areas of support -
* IT staff services with desktop support
* WAN/LAN troubleshooting and resolution
* Wireless network and work group set up
* Consulting services for upgrade path
* Back end infrastructure design
* Office and User onsite support and management
Companies included: South East Frozen Foods, LP, The Hollywood Beach Coral Hous
e, LLC, For Life Realty, Inc, and Advanced Systems Resources.
Office Depot, Inc
Operations Analyst III 1999 - 2005
Supported IT systems located in all North American customer service centers, cro
ss dock, sales and satellite support locations.
* Desktop systems (hardware and software) - troubleshooting
* Printing systems - hardware troubleshooting and vendor dispatching for Interme
c and Lexmark
* Time & Attendance systems - maintained hardware and software troubleshooting
* Scanning and wireless systems - controlled all wireless infrastructure and sca
nning systems
* Automation systems - managed and supported all automated and non automated sor
tation systems
* LAN/WAN - administered and troubleshot LAN/WAN connectivity, hardware, and esc
alation
* Server support - supported all field location servers for hardware/software is
sues. Supervised vendor/support teams.
* On call support - 24/7 on call for any issue related to production environment
. Traveled when required.
Project XSEED
Technical team lead for infrastructure team for project to replace signature tra
cking system for all warehouse package deliveries and vendor carriers.
* Managed and maintained a 3.5 million dollar budget for hardware implementation
* Sourced, negotiated, and procured all hardware
* Negotiated all service and maintenance contracts
* Communicated status updates directly to key stakeholders
* Scheduled completion, delegated assignments, and tracked progress
* Handled issues and work requests
Loss Prevention Systems
IT Liaison for the GTSS organization on Loss Prevention projects for the North A
merican warehouse, sales, and satellite locations.
* Developed IT solutions for security requirements with ADT, Honeywell, and Garr
ett
* Guided projects with aspects of system integration and provided technical supp
ort.
* Supervised deliveries for all GTSS groups - network, IT security, server servi
ces, LP, and applications
* Developed and implemented a server solution for CURE badge access system for c
orporate campus, North Carolina data center, and Boca regional call center
* Designed an Intellex workstation camera solution for all 22 CSCs, 10 cross doc
ks, 5 sales offices
* Conducted the implementation of Garrett metal detection system
* Maintained business owner relations
ODSTAR (Office Depot Signature Tracking and Reconciliation)
Responsible for primary support of legacy system for signature capture and recon
ciliation.
* Maintained all IT aspects of server farm (12 servers)
* Vendor managed TCS formerly Aether and Cingular wireless
Vendor Relations (Transportation)
IT liaison for the Global Technical Shared Services organization and the departm
ent of warehouse transportation for all vendor IT relations. Vendors included V
elocity and Dynimex.
Office Depot Inc
IT Analyst 1996 - 1999
Responsible for primary support of all Office Depot North American systems, reta
il, BSD and corporate systems.
* Managed and supported all Telecom Systems and vendor management.
* Managed, troubleshot, and supported all retail POS hardware including IBM regi
sters, scanners, check readers, printers.
* Managed, troubleshot, and supported all North American customer service center
s, cross deck, sales and satellite support locations.
* Managed, troubleshot, and supported Delray Beach corporate campus of 2,200 use
rs/employees with all phone, desktop, mobile devices, and printing system Intern
et/intra-net issues.
* Trained all new help desk Level I associates.

HARDWARE/SOFTWARE SKILLS
HARDWARE: Cisco Router, Cisco Switches, net gear switches, symbol hardware, wi-f
i hardware, Dell Servers, HP Servers, Lexmark, Xerox, Minolta, Intermec, HP, Zeb
ra Printing Systems, Video teleconferencing systems, Meridian, Nortel, Cisco PBX
Systems, CAT 5/6 and RJ 45 Cabling, LAN based video security systems.
SOFTWARE: Microsoft Office(all), Visio, Publisher, Project, Exchange, Server w2k
and w2k8, Backup software, windows xp, vista, w2k, windows 7, some Mac OS, some
Linux, AS/400 knowledge, symbol software, terminal server
ACHIEVEMENTS
2007/2008 ESOP Committee member for South East Frozen Foods
2008-2009 President of Pine Tower Condominium Association
1995 State of Florida letter of Application Gov. Lawton Chiles
1995 FEMA Director Application Award for outstanding service
1991-1992 US Army Honorable Discharge
Active technical support volunteer with local 503C charity
EDUCATION
General Studies, Tallahassee Community College, Tallahassee, FL, 1993
Diploma, Jupiter Community High School, Jupiter, FL, 1984-1988
http://www.linkedin.com/in/michaelcreamer