NORMAN J.

RANDALL
166 Village Avenue a Elmont, NY 11003 a (516) 488-7559a cell: (516) 492-8746 a n
r108abd4@westpost.net

Professional Objective:
To obtain an increasingly challenging and responsible position in the Telecommun
ication industry, utilizing my experience and skill's.
Hardware:
WAN a" Point to Point DS1&3 Services, Frame Relay, ISDN, Cisco Switches a" Cat 6
500, 7500, 3600, 4000, 2500, VPN-3600T. Cisco Routers a" 75xx,26xx, 36xx and 160
0. Access Servers a" AS5200, AS5300 and AS5800. Networking a" Ethernet, X.25, SD
LC, E-1, T-1/T-3, DSU/CSU, ATM and SONET. Routing Config a" RIP, IGRP, EIGRP, OS
PF and BGP, X.21, X.21bis, British Telecom Digital Turret Voice Switch (DSX), TX
E2, TXE4, SL1as.SP-5ESS, TXD DJSU, DMSU, Market Data, Trading Environment. Datas
cope, Breakout Boxes, Digital Oscilloscope, Db Meter, Signal Generators, Spectru
m Analyzer, Sage 930A Test Set, T-Berd 211, Fluke LAN Meter, Data General Sniffe
r and WAN Wizard.
Software:
MS Office XP, Windows Vista/XP, MS Office 2007, MS Visio/Project/Outlook, Remed
y Applications, COBOL, UNIX Fundamental.

Experience:
March 2009 a" AT&T Operations Inc, Bedminster, New Jersey Dec 2010 079
21.
Service Executive. Responsible for supporting Signature Client
Groups such as JP Morgan Chase, CIT Group, Clearing House and
View Pointe by delivering against the contracted for customer requirements and d
evelop relationship with high-profile customer contacts. Point of contact for al
l customer escalations in addition to managing all operations issues and
maintenance requests. Provide proactive stewardship, set clear customer expectat
ions, position with customer key Data and Voice IT managers, provide clarity on
internal process expectation, interface with COEas and maintenance centers.
Escalate issues and involve appropriate resources. High visibility project - AVP
N win back project for The Clearing House.

July 2007 a" AT&T/Merrill Lynch 225 Liberty Street, New

Feb 2009 York, NY.
Area Manager/Site Manager. Responsibilities include heavy client interface and c
oordination with various business units across three different sites. Facilitati
ng traders, back office brokers, executive conference center, various technology
groups, including data center facilities
management. Coordination and implementation of large voice and network infrastru
cture build out. Ensures quality delivery of all technology assignments are comp
leted within budget and to the clientas satisfaction. Maximize vendor management
through prescribed disciplines.
Aug 2003 a" AT&T/Merrill Lynch 570 Washington Streets, July 2007 New York, NY.
Site Manager. Responsibilities include support and implement
infrastructure build out of various network services, within primary Data Center
environment. Ensure quality delivery of all technology assignments within area
of responsibility by completing them on time within budget and to the clientas s
atisfaction. Financial awareness ensuring AT&T/Merrill Lynch cost and quality ta
rgets are met. Capacity planning, project risk assessment, ensure proper coverag
e and support for both scheduled and unscheduled power shutdowns at the facility
. Organize and create inter-departmental SLAas and procedures
for the technology teams in our organization.

Sept 2001- AT&T/Merrill Lynch, 225 Liberty Street, New

Aug 2003 York, NY.
District Manager. Responsibilities include customer complaint
and vendor management. Support and implement disaster recovery
infrastructure build out of various network services. Ensures monitoring and dia
gnostics of daily trouble tickets within the user community are resolved in a ti
mely fashion to the customers satisfaction.

June 1991- Merrill Lynch, 250 Vesey Street, New York, Sept 2001 Ne
w York.
Telecommunications/Technology Manager. Responsibilities
includes Coordination and implementation of large Data, Voice and LAN Technology
projects, Technical Site Support in Network Operations. Matrix management of va
rious market data vendors and suppliers within allocated timescales. Manage and
resolve both internal and external customer's complaints, also responsible for t
roubleshooting the cable plant network, Data
Center power shutdowns and escalation of facilities troubles to proper group via
the Technology Service Center.
Awareness of wireless LAN, Call centers, ACD, CTI and virtual private networks.

April 1989- RSI World Communications, Sloatsburg, New June 1991 York.
Consultant Engineer. Responsibilities includes site survey planning and implemen
ting Data Communications and LAN/WAN Networks for various customers site. Superv
ise Technicians of third party vendors on a daily basis in the installation and
troubleshooting of Data, Voice and Video Networks.

March 1988- J. Kostick Comm Inc, Pert Amboy, New Jersey, April 1991 08861.
Network Support Engineer. Responsibilities includes, resolve
and event manage voice and data issues for the financial sector from the NMC. Re
mote diagnostics of customer systems a" Meridian Opt 11-81, ISDX 300-3000. Deliv
ery and installation of digital links- q931, DASS and ISDN30.
Compilation of reports for line and senior management. Liaison with project mana
gers, internal customers and third party vendors. Providing network diagrams, fl
ow charts and presentations at customers meetings.

Nov 1977- British Telecommunications, London,

March 1988 England.
Technical Officer/Assistant Executive Engineer.
Responsibilities includes End to end project management of Voice and Data techni
cal solutions. Management of third party suppliers via service level agreements.
Financial awareness ensuring BT time,cost and quality targets are met. Validati
on and verification of project cost savings initiatives. Capacity
planning, project risk assessment, including report writing skills. Interface wi
th implementation, change management, projects bid and account teams. Other ski
lls involve matrix management, developing procedures and staff supervision.
Duties also include contingency planning, coordination, maintenance and update o
f large volumes of customer data.

Education:
March 2005 a" University of Phoenix Online
April 2006 General Information Technology Masters
Program (PMI).
June 1994 - New York Institute of Technology. New
York,NY.
LAN/WAN aHands Ona Networks
design/troubleshooting. Networking Cisco, IP,
Subnetting, Access list, Configuration.
Sept 1985- South Bank University. London, England.
April 1987 Bachelor of Science in Information Systems
Management.
March 1982- Polytechnic of the South Bank, London,
Sept 1983 England.
HNC in Electronic Engineering.
Studied: Advance Telecommunications, Micro-
Electronics and Business Management.
Sept 1980 - Brixton Technical College, London, England.
June 1984 ONC in Electronic Engineering.
Studied: Telecommunications,
Industrial Electronics and Computer Science.
Sept 1978 - South London Technical College, London, June 1982 England.
City and Guilds 224.
Studied: Radio, TV, Video and Electronics
Technology.
Sept 1973 a" Henry Thornton High School. London, England
May 1977 CSE & GCE OaLevels a" Passes in 5 subjects.

References: References will be furnished upon request.