Poole 23853 Oak Field Rd 818-605-7856 Moreno Valley CA 92557 dp109af20@westpost.net
PROFILE A seasoned versatile and effectual leader with a proven ability to ex
ceed goals and expectations * Twenty years of multi-unit management with emphasis on building strong sales r esults * Exceptional experience in retail, medical, and customer service based business es * Master of recruitment and development of field management teams * Leader in spearheading effective local marketing initiatives * Clear understanding and execution of governmental regulations to insure care a nd safety * Passion for gaining and cultivating relationships with clients and team member s to emulate company vision * Excellent presentation and training skill sets
2010-Present ABS/ROI Senior Business Analyst
a Performs comprehensive objective qualitative and quantitative analysis of clie nt business. a Recommendations and direction discussed to align with clients goals and object ives a Areas of include but not limited to OPERATIONS, ADMINISTRATION, COST CONTROLS, PRODUCTIVITY, CASH FLOW, TAX PLANNING, ORGANIZATION-RE-ENGINEERING, SALES/MARKE TING, and WEBSITE 2007-2010 Knowledge Learning Corporation (San Diego, CA} District Manager a Managed all business operations for 10-12 Early Childhood Centers. a Revenue exceeded $14 million in 2009 a Planned annual budgets and partnered with Center Directors to achieve financia l sales goals and targets a Achieved projected profit margins through cost containment while maintaining a high level of quality and exceptional customer service. a Recruited, trained, and supervised 10 Center Directors and 240 Early Childhood Educators. Either directly or coached all field level Human Resources situation s a Demonstrated leadership with entire team through effective communications, und erstanding accountability, empowered quality decision making, consistent conflic t resolution, and emulated KLCas vision with clarity. a Built community relationships to expose KLCas services and benefits to the pub lic and key referral sources a Ensured all California State Regulations governing Child Care facilities were adhered to through on-going training and on-site observations. a Initiated program and trainings to improve KLCas supplemental educational prog rams. (Kelseyas Learning Adventures) increased sales 47% over last 2 years 2004-2007 Sylvan Learning Centers (Los Angeles, CA) District Sales Manager a Managed all business and educational operations for 17 Learning Centers primar ily located in the greater Los Angeles area. a Sales revenue exceeded $15 million for 2006 and exceeded annual sales and prof itability targets a Successfully acclimated and integrated 4 franchise owned Learning Centers to t he corporate side retained 90% of customers and 70% of employees. a Partnered with franchisees representing corporate interests in creating and su ccessfully implementing a 4.2 million multi-media marketing campaign through loc al and national targets. a Served as VP for the Los Angeles Co-Op from 2005-2007 cultivating joint market ing campaigns a Drove higher level of conversion and completion of educational programs throug h successful usage of Sallie Mae loan programs. Highest average program in the w estern Territory $4500. a Developed local marketing programs with schools and parent/teacher organizatio ns, a Resourced a highly successful teacher recruitment resource utilizing the Retir ed Teacher Organization of Los Angeles County 2000-2004 Cole Vision/Luxottica Retail-Regional Sales Manager (Los Angeles, CA) a Managed all retail and business aspects for 22 Retail Optical operations in th e greater Los Angeles area and generated the 2nd highest revenue producing marke t in the company. a Additional markets were assigned such as Colorado and Arizona as interim manag ement was needed a Ranked one of the top 3 Regional Sales Managers in the company for 2001, 2002, and 2003 for sales growth, profitability, and customer service. a Trained field managers when new sales model introduced in 2002 across numerous Regional markets a Developed the highest sales performing Field Managers through coaching, positi ve feedback, and healthy competition a Trained new Regional Managers for Western Division a Recruited and placed Licensed Field Management candidates for California, Oreg on, and Washington. a Recruited and placed Doctors of Optometry for Los Angeles, Ventura, and Orange County markets a Performed internal audits with Loss Prevention team throughout the West Coast a Oversaw facility design and construction for 4 new locations and remodels for 12 existing Optometry and Retail offices.
1998-2000 U.S. Vision Retail-(Los Angeles, CA) Regional Manager
a Oversaw all retail operation for 11 retail Optical location s in the Greater L os Angeles area 1996-1998 Fritch Eye Care Medical Center (Bakersfield, CA) Manager/Ophthalmology
a Managed 4 locations for multi-specialty Ophthalmology practice
a Negotiated Optical Services contacts for 142 Ophthalmology practices that were members of PRG. a Responsible for new satellite office design and construction a Negotiated 3rd party provider contracts a Audited reimbursement and costs 1994-1996 Irwin H. Mintz O.D. (Upland, CA) Optician/Contact Lens Technician 1988-1994 Riverside Medical Center (Riverside, CA) Clinical Coordinator Ophthalm ology/Optometry/Optical/Ancillary Services
Education Bachelor of Science Psychology California State University San Bernardino Interests Special Olympics volunteer CASA volunteer