JOANNE M.

DUNAGAN 6003 Longley Courta Dallas, Texas 75252

(972) 931-5828 a jde8c080@westpost.net
SUMMARY

A versatile and accomplished retail operations professional, with extensive expe

rience in sales and marketing, trending, promotions, inventory control, strategi
c planning, and financial analysis, as well as training and development. As a go
al-oriented leader, utilizes outstanding interpersonal skills to coordinate with
associates and ensure the achievement of established business objectives. An en
terprising producer, who possesses a proven track record of identifying opportun
ities to maximize sales, contributing to the success and profitability of a corp
oration.
EXPERIENCE
JCPENNEY INC., Plano, Texas
Senior Direct/Catalog Inventory Analyst, 1996-2010
Oversaw juvenile bedding area, with sales ranging above $52,000,000 for catalog
and Internet. Managed furniture dining area, with sales of more than $40,000,000
for catalog and Internet. Responsible for subdivisions within toy area, with sa
les ranging from $68,000,000 to $227,000,000. Provided estimates for print and I
nternet media. Followed up on changes by monitoring estimates and creating reple
nishment orders and recommendations for reducing overstock profitably. Conducted
monthly financial analysis to ascertain standing in relationship to sales deman
d, profitability and stock position. Made recommendations to get back in line wi
th projections.
Worked with buying team to analyze and capitalize on best selling trends to expa
nd demand. Analyzed competition to identify merchandise mix misses. Completed pr
ice-point comparisons to identify best demand drivers. Provided pre-season estim
ates to domestic suppliers and communicated existing trends to keep groups in st
ock. Held meetings with suppliers to communicate issues and recommendations. Wor
ked with Internet team to plan promotions and maintain stock levels to cover the
m. Worked with distribution center liaisons to communicate problem issues with m
erchandise and resolve customer issues.
a Increased entity turnover to high of eight by fine-tuning import order procedu
res.
a Improved liquidation return on dollars for 0.5 to 0.7 by conducting weekly in-
season meetings with liquidation team.
a Worked closely with buying team to increase direct controllable profit from -2
.5% to 18.5% within three years.
a Trained new inventory support assistants in purchase order follow-up procedure
s and inventory-related functions.
a Worked closely with buying and Internet teams to identify best sellers and slo
w movers and develop additional opportunities to maximize sales through Internet
assortments.
a Increased Internet sales 31 % as part of total business, improving from $12.70
0,000 in 2002 to over $1 6,800,000 in 2004.
Catalog Inventory Analyst A, 1993-1996
Managed catalog inventory for unfinished furniture, life-style furniture, and po
rch and patio areas, with sales of up to $7,000,000 annually. Worked closely wit
h largest furniture suppliers to successfully manage inventory based on demand,
sales, and product schedules.
a Developed seasonal spreadsheets to flow goods according to predicted demand an
d accommodating container loads for maximum profitability.
a Monitored early demand and cancelled orders or placed rebuys as needed.
a Worked with Domestic furniture suppliers to develop production flows accommoda
ting catalog promotions.
JoAnne M. Dunagan, Page 2
Catalog Inventory Analyst B , 1989-1993
Planned and managed inventory for bathroom fixtures, tanning salons, tubs, sinks
, and faucets. Worked closely with buyers, providing historical sales data for p
lanning. Developed working relationships with suppliers to maintain inventory fo
r high levels of customer service.
a Created import logs, working with biannual needs and coordinating quantities f
or import shipments by container load for best cost-effectiveness.
a Developed training sessions for area inventory analysts.
Catalog Inventory Analyst C Trainee, 1988-1989
Aided buyers with planning children's catalog pages and scheduling inventory shi
pments. Worked in all areas of girls' catalog, including dresses, accessories, t
ops, bottoms, swimwear, and coats. Utilized inventory systems for initial and re
plenishment orders, as well as way to reduce overstock.
Worked closely with suppliers to forecast estimates after activation for maximum
fill and customer satisfaction.
a Aided buyers and media manager by analyzing past media and identifying new opp
ortunities to maximize sales and profits.
ADDITIONAL EXPERIENCE
SANGER-HARRIS, Dallas, Texas, Director of Inventory Control, 1986-1987. Reduced
store shrinkage by working closely with security to monitor theft, coordinating
with sales managers to reduce bookkeeping errors and maintaining good inventory
records. Served as assistant store manager, overseeing customer problems and ope
ning and closing store duties. Reduced stme shrinkage from -6% to -1 %. Created
awareness of inventory control behaviors by training associates to greet custome
rs within minutes of entering department and providing good customer service to
deter theft. Monitored electronic article surveillance system in areas where maj
or thefts occurred and identified ways to fix them. Organized biannual inventory
counts and reconciled store books to maintain shortage of less than 2%.
Merchandise Analyst, 1983-1984. Analyzed merchandise for Men's and Accessories f
or Red Bird Store. Worked with sales associates to identify missed sales opportu
nities and communicated information to buying office.
Inventory Control Auditor, 1982-1983. Audited and maintained merchandise journal
s for department managers. Wrote up known shortages for chargebacks. Trained new
sales managers on maintaining merchandise journals for transfers, new merchandi
se receipts, and identifying internal and external theft.
Night Supervisor - Gifts, China, Silver, luggage, and Crystal, 1978-1982. Audite
d sales, and balanced and closed cash registers. Oversaw staff of up to 25 assoc
iates. Managed customer problems. Trained new associates and completed performan
ce evaluations.
Associate - linens and China, 1977-1978. Maintained basic inventory counts, calc
ulated markdowns, assisted customers with purchases, and created merchandise dis
plays.
Sales Associate - Juniors, 1976-1977. Worked as a cashier in Juniors. Maintained
fitting rooms and merchandise displays. Assisted in other areas, as needed.
EDUCATION EXPERIENCE
TERRELL INDEPENDENT SCHOOL DISTRICT, Terrell, Texas, Program Coordinator for Mar
keting and Distributive Education, Terrell High School, 1984-1986. Conducted cla
ssroom training and career exploration for marketing students. Acted as communit
y liaison between school and business community, securing job placements and add
itional training for business students. Assisted students with tax preparation a
nd business acumen. Provided business environment, enabling students to succeed
in business settings. Supplied students with school and training information to
prepare for further studies and training for successful career after graduation.
JoAnne M. Dunagan, Page 3
EDUCATION
SOUTHERN METHODIST UNIVERSITY, Dallas, Texas M.l.A., Sociology, Business, 1993
UNIVERSITY OF NORTH TEXAS, Denton, Texas
B.B.A., Marketing, Business Education, Consumer Behavior, 1982
CERTIFICATION
Texas Teacher Certification, 1986
COMPUTER SKILLS
MS Word, Excel, JDA
PERSONAL
Enjoys antiquing, cooking, biking, and reading.