From: Bhugwant Bhanooduth Sharma

Date:23-July-2010
Dear sir,
I hereby apply for the Cisco IPT Specialist in your well-esteem compa
ny. Actually I am working as Cisco Telecom Engineer at Mauritius Telecom (Orange
). I have more than 6 years of experience in Cisco products and Cisco Implementa
tion. I am also completing my MBA at MANCOSA (Management College of Southern Afr
ica). I mainly work in the Business Market Department of Mauritius Telecom and a
m Team leader in the Cisco section, also presently performing Cisco Professional
Engineer with Corporate portfolio Business Customers.
At Mauritius Telecom, during the first four years, I mainly work in the Cisco IP
telephony (PABX) section of the Business Market Department. I have acquired exp
ertise level in the IP networking with integration of voice, data and as well as
video (IPTV) and is a fully Cisco and Microsoft qualified Engineer. I possess t
he following industry related certifications, MCP (2000), CCNA, CCDA, CCVP, part
ial CCNP and CCIE written Voice. I have lots of experience in HP and IBM servers
' installation and management, also Linux administration. I have sound knowledge
of database management system such SQL 2003, 2005 and some Oracle database mana
gement systems. Also have a good knowledge of data center mainly on Cisco platfo
rm.
I am very well versed with the Cisco product portfolio that includes the unified
communication, data that include routers, switch portfolio and Cisco Linksys, w
ireless and Nevotek IPTV. I have acquired sound knowledge and training in the im
plementation of Cisco Contact Centre (IPCC Enterprise 7.0). Also is presently wo
rking with TANBERG video conference solution for the Ministry of Education. I ha
ve also designed lots of Cisco IPT/IPTV solution architect for the corporate por
tfolio of the Business Market of Mauritius Telecom.

Please find attached my CV. I shall be honored to attend an interview at your co

nvenience.
Thanking you in advance,
Yours faithfully,
..................................................
(Bhugwant Bhanooduth Sharma)

CURRICULUM VITAE

NAME: BHUGWANT Bhanooduth Sharma

ADDRESS: 88 Northern Boundary Street
Bhugwant Lane
Quatre Bornes
(00230) Mauritius
TEL NO: 00230-4246757 (Home) 00230-2516327 (Mobile)
DATE OF BIRTH: 17th June 1975
SEX: Male
MARITAL STATUS: Married
NATIONALITY: Mauritian
EMAIL: mailgawtam@gmail.com
LANGUAGE SPOKEN: English, French and Hindi

QUALIFICATIONS:
School Certificate (1993): Higher School Certificate(1995&1996):
English -Eight (E) Principal Subjects June 1996
French -Four (B) Mathematics -B (b) -B(b)
Mathematics -Two(A) Physics -B (b) -D(d)
Add Maths -Two(A) G.M.D -B (b) -A(a)
Geometrical &Mechanical Drawing(G.M.D) -Two (A)
Physics -Four (B) Art -Three(B) Aggregate -17 Subsidiary Su
bjects
General Paper -6(c)
French -6(c)
Certificates of Achievement in Basic Electronics from School of Electronics in
(i) Basic Electronics Module
(ii) Advanced Electronics Module
I was awarded a 'Distinction' in Telecommunication Technician Part I in the comp
onent Electronics T2 by City & Guilds in March 1997.

University Degree:
I have completed a four-year degree course in Electronic & communication Enginee
ring at the University of Mauritius from August 1997 to May 2001 and my final re
sult is Second Class Second Division.

FINAL YEAR DISSERTATION

Title: "Modelling and Performance Study of the Slow - Frequency Hopped CDMA syst
em in mobile channels using Matlab software for simulation".

COMPUTER SKILLS
I have a good background in computer skills and I am also well acquainted with M
icrosoft Office Windows 2000, NT C/C++ programming, Visual Basic programming, Ja
va programming, HTML, XML and Javascript programming (Website Designing and Deve
loping Tools) also Matlab programming and a little knowledge of Unix and Linux p
rogramming as well as Hardware.
Upgrading, repairing and maintaining and installing software on PCs, configuring
TCP/IP, networking of PCs, installing and configuring windows NT server program
s.
SQL server 2000 - installation and configuration, designing database on Windows
2000, Windows NT 4.
Basic ORACLE 8.0 and application.
Sound knowledge in Cisco PIX firewall and already had training and experience on
Cisco ASA 55xx series firewall installation and configuration.
I am certified in the following fields:
- Microsoft Certified Professional (MCP ) in windows 2000 Server
- Cisco Certified Network Associate (CCNA), certified since February 2005
- CCDA (Cisco Certified Design Associate) certified.
- Cisco Certified Voice Professional (CCVP).
- Cisco IPT express and communication specialist certified.
- Cisco Lifecycle Services Express
- Cisco IP Telephony for Release 4.x certified.
- Cisco Unity installation (4.2)
- CISC IPCC Express and Enterprise (7.0) installation and troubleshooting. [ CC
O ID - 10631106 ]
- CCIE voice Written.
-
In a near future, I shall sit for the CCNP exams.
Latest CCNP exam sat :
CCNP BCMSN ( Switching ) (642-812) - Pass.
Cisco Foundation Express for System Engineers - Pass
Post Graduate Degree:
Awaiting final semester results for my MBA by distance learning with MANCOSA (Ma
nagement College of Southern Africa).
Modules completed for MBA year 1:
- Human Resource Management
- Marketing Management
- Management Information Systems
- Economic
- Operations Management.
- Quantitative Methods
Module completed for Year 2:
- International Business
- Coorporate Strategy
- Accounting for Decision making
- Managerial Finance
- Managing Strategic Change
- Management Science

WORK EXPERIENCE

Present Job:
MAURITIUS TELECOM:
Since five years, I have been working as Telecom Engineer with Mauritius Telecom
who is a premier partner with CISCO.
I have a good experience with CISCO products and implemented Cisco IP Telephony
at Air Mauritius ltd. Just completed CCVP certification and preparing CCIE writt
en (Voice) and CCNP in the shortest time.
I have also good experience of Nortel Products such as Meridian PABX, Succession
1000s and BCM VoIP PABXs.
During my working in the Data and Pabx sections I had the following tasks to per
form day-to-day activity:
- Installation and configuration of modems and routers for services such SHDSL,
ATM, ADSL, Frame Relay, IPFR and IPLC and IP VPN data lines.
- Involved in many data projects as mention in my experience details at MT below
.
- I had the opportunity to be Project leader and team leader for data projects.
- I have regular meetings with customers to respond to their technical questions
and cater for their data requirements.
- I have to prepare prompt solutions to customers and had to project a good imag
e of MT to these customers.
- I have to adhere to the safety regulations of MT all the times.
During my involvement in the PABX section:
- Installation and configuration of Nortel and Cisco VOIP PABXs.
- Involved in many PABX projects and implementation
- Also had been Project Leader and team leader for PABX projects.
- Prepare PABX statistics and KPI.
- Ensure that PABX KPI are met
- Preparation of ISO procedures for the PABX sections.
- I also ensure that the PABX sections are following the ISO procedures.
- I had been involved in many PABX training and deliver training for PABX techni
cians.
- I had many meetings with PABX clients and ensure that the customer requirement
s are met and ensure a high level of satisfaction of the customer.
- I always adhere to the safety regulations of MT at all the times.
I have also been involved in the implementation of IPCC enterprise 7.0 call cent
re installed by the Cisco advance services. I had a complete training in Fast la
ne in Dubai for the IPCC enterprise 7.0.

In business market, I was involved in the sales department, where I performed th

e following tasks:
- Prepare quotation for business customer
- Business Sales support
- Updating business sales database
- Provide telecommunication service solution to a portfolio of corporate clients
.
- Calculating profit margin/ mark up
- Prepare budget as per customer's requirements.
- Prepare tender

Find Enclosed below the experience details at Mauritius Telecom.

Teaching Experience:
1. Vocational Training Institute ( VTI situated at vacoas) Part-Trainer in Elect
ronics Technician certificate (8030) of City and Guilds examination from August
2001 to January 2002.
2. MALEM - Part-time IT trainer teaching BCS (British Computer Society) Certific
ate level from June 2002 to October 2002.

At LTS (London Telephone System) situated at Pailles, employed since July 2002 a
s TRAINEE ENGINEER until March 2003
Job Description as follows:
Implementing, Configuring and Maintaining of PABX systems such as IMAGINATION an
d SX 2000 of MITEL Company and installation at Client premises.
- Configuration of Voicemail on PABX system.
- Administering and troubleshooting of the company IT network
- Cabling for telephone network
- Troubleshooting PABX
- Sound knowledge of ISDN, PRI, CLI, CTI, Frame Relay and ATM technologies.
- Interact and configuring Voice over IP PABX such as ICP 3100, 3300
- Repairing and Testing of PABX cards
- Programming and configuration of PABX Call Management software such as PhoneEx
Pro, Easylog.

PAPYRUS INFORMATION SYSTEM (PORT-LOUIS) Since February 2002 until June 2002:
JOB DESCRITION:
a) Software Developer using VB, ACCESS and MS-SQL Language
b) Network and System Administrator of 10 PCs on Windows 2000 and Windows NT 4.0
Platforms

TRAINING EXPERIENCE:
During my degree course, I have undertaken two placements as follows:
a) Industrial Training at Mauritius Telecom from 24th May 1999 to 30th July1999.
During the training I was placed and exposed day-to-day operations of the Netwo
rk Planning & Project Implementation Division. Particularly exposed to the Acces
s Implementation Network mainly
(i) OSP (Outside Plant)
(ii) ANCU (Access Network Construction Unit) consisted of The Core Network ; nam
ely the digital Switching ( ALCATEL ) , ISDN network, PABX , CABINET ( Electrica
l jumpering) and the OPTICAL FIBRE Network , Power and Air Conditioning and the
Satellite communication system.
b) From 12th June to 27th July 2000 to date - I was also placed at Mauritius Tel
ecom for my second industrial Training and was also placed in the Planning and P
roject Implementation department and exposed to the following projects:
(i) Wireless Technology( GSM and CDMA systems)
(ii) Asymmetric Digital Subscriber Loop (ADSL).
(iii) Cabling System.
LEISURE ACTIVITIES AND OTHER INTERESTS
- Sports like jogging, swimming and playing football and badminton
- Reading books and magazines
I am a member of IEE (Institute of Electrical Engineers) mainly in the Electroni
cs and Communication Engineering.

REFERENCES
Referee 1
NAME: Dr K.M.S Soyjaudah.
ADDRESS: Department of Electrical & Electronic Engineering, University of Mauri
tius, Reduit.
TEL NO: 454-1041
PROFESSION: Lecturer
Referee 2
NAME: Dr. Suresh Bhagwant
ADDRESS: Department of Science, University of Mauritius, Reduit
TEL NO: 454-1041
PROFESSION: Lecture

Experience details AT Mauritius Telecom:

From 1th April 2004 to 30th April 2005 - Trainee Engineer.
During this period I was attached with the Data Unit of the Business Services an
d Technical services, I was working with the data technical team consisting of a
chief Telecom Technician and three Senior Telecom Technicians and was under the
supervision of a Senior Telecom Engineer; the projects I have undertaken were a
s follows:
Police Extension Network Project: consisting of adding 81 ISDN BRI lines using N
okia NT1+MULTI modems to the 81 remote Police stations around the island, also t
wo additional ISDN PRA lines at the head office CRO (Crime Record Office) line B
arracks Port-Louis and a 64kpbs frame relay line on the 3845 Cisco router with V
PN connection for Rodrigues Police station. The objective of the project was tha
t the Remote police station and dial in at the Head office to query the Main CRO
server for data transfer and as well the NTA (National Transport Authority) ser
ver connecting through the Frame Relay cloud.
Cisco LRE (Long Reach Ethernet) implementation at Harel Mallac - the LRE technol
ogy was used to maximise the data transfer capability of the copper pairs upto 2
0 Mbps but constraint to distance using Cisco LRE 2950 and LRE 575 CPE. The proj
ect goal was to achieve a maximum data transfer of 10 Mbps between the Head Offi
ce Harel Mallac in Port-louis with its branch Active Line in Port-louis within a
distance of 1800 m. This was successfully performed.

IVTB WAN Project - This data project involved mainly the WAN (Wide Area Network)
data technologies of the Data unit. The Wide Area Network (WAN) of the IVTB was
based on a hybrid solution comprising of our MAURISTREAM (SHDSL) service as wel
l as MAURIFRAME (Frame Relay/ATM) service as the SHDSL service is not feasible a
t the main site (Phoenix) and remote sites of Piton and Beau-Bassin. Frame Relay
/ATM lines have been used instead of SHDSL. All routers used consist of Cisco eq
uipment and the modems are Nokia DNT+ 2mi.
From 1st May 2005 upto 30th May 2007 - Junior Engineer and from 31th October upt
o Now - Telecom Engineer after registration with council of professional engine
er in Mauritius
During this period I was promoted as Junior Telecom Engineer and had been Projec
t Leader of VOIP projects for Cisco Systems and Nortel Network and acquired Cisc
o Certifications.
Cisco VOIP (Voice Over IP) Projects:
Air Mauritius IP Telephony Project - The project consisted of interconnecting th
ree main sites with VOIP trunk and installing Cisco IP Phones (7912, 7940,7960 a
nd attendant console) at each site. The main site that is the Head Office of Ai
r Mauritius situated at Port-louis. The VOIP PABX implemented is the Cisco Call
Manager release 4.1. The second site is the Air Mauritius branch office in Roger
s House in Port-louis and the third site is the Airport found at Plaisance. The
total numbers of users for all these sites were approximately 1000. The routers
used were 3825 and 2851 models with SRST, and switch 3550 and 3560 with POE enab
le In order to cater for all these users three soft switch servers (MCS 7935 and
7945) were deployed at these sites. Mauritius I performed the configuration of
these servers, the testing and troubleshooting was carried out by Mauritius Tele
com.
Servers of Project were:
- Cisco Publisher and Subscriber
- Cisco Unity 3.1
- Cisco IPCC Express 4.0.
IPLC and H323 VOIP project for Air Mauritius - the project consisted of installi
ng an IPLC (International Private Lease Circuit) data line was set up between Ai
r Mauritius Centre and Air Mauritius Centre La Reunion of 256 kbps so as to carr
y VOIP calls between Air Mauritius Centre and La Reunion Air Mauritius. The H323
protocol was used for the call set up and establishment and the H225 voice call
signalling was used. ITU-T H.323 protocol was used for the VOIP calls between t
he sites. The VOIP setup was between the Call Manager 4.1 and Alcatel Pabx and w
as successfully implemented.
Cisco IPCC Enterprise Call Centre Project for Air Mauritius - The Air Mauritius
Call Center at Ebene Cyber Tower project is the implementation of the IPCC Enter
prise call centre for Air Mauritius. The IPCC Enterprise call centre infrastruct
ure is to support about 81 users (16 IP phones, 65 IP communicator soft phone).
The Call manager was for a single site. The IPCC enterprise consists of 9 x HP 7
845 servers, these servers were loaded with the required IPCC software such as t
he IP IVR (Interactive Voice Respond), ICM (Intelligent Contact Management), SQL
 (Structured Query Language) Server 2000 Enterprise, IPCC ICM Rogger server, IPC
C Peripheral gateway (PG) server, Administrative Workstation (AW server). There
will be an additional Call Manager 4.1 installed with the Publisher and Subscrib
er at Ebene Cybertower 11th Floor. The implementation and testing was effected b
y Mauritius Telecom and as well as Cisco Advance Services. There was a lot of tr
oubleshooting and the Call Centre was successfully configured and installed.
Cisco Call Manager Express (CME 4.1) for clients NCIT and Ministry of IT - The C
ME 4.1 system was deployed installed and configured at theses sites with Cisco I
P Phone 7941, 7961 and 7971-Ge. The CME GUI was also installed and configures su
ccessfully. The VG224 gateway was also installed for the analogue phones. At the
NCIT site, the CME Basic acd was installed and configured for 4 IP extensions 7
961 with hunting.
Cisco Call Manager Express (CME 4.1) for client BAT (British American Tobacco Bo
ard) and DHL Mauritius. I also configure and install CUE 3.0 for BAT and is full
y working on the router 2821 with CME 4.1 using SIP protocol as integration.
Cisco Call Manager 4.1 for Innodis and upgrade to Cisco Call Manager 5.1 - The I
nnodis project consisted of deploying Cisco Call Manager 4.1, Unity 3.0 and IPCC
express 4.1 with approximately 200 Cisco IP phones (7906, 7941, 7961 and 7971).
The High and Low Level Design, the Scope of work, the project tracking was also
performed. A main site and seven remote sites, with router 3845 at the main sit
e and 1841 and 2811 at the remote with SRST enable. After deployment and install
ation the call manager 4.1 was upgraded to 5.1. The VT advantage video terminal
was used for 15 users and was successfully deployed and configured.
Cisco Call Manager 4.2 for Mauritius Telecom tower at Port-Louis - The project w
as designed and implemented successfully. The project consists of Call Manager 4
.2 (Publisher and Subscriber) single cluster. The Unity 3.0 was deployed and 650
Cisco IP Phone. The catalyst Switch 4507 as the backbone switch and 3560 as the
edge switch.
IPTV for Blue Ocean with Hotel application - This project consisted of Video ove
r IP and integrating Nevotek IPTV suite application with Cisco call Manager, an
d displaying satellite broadcasting video channel such as Canal satellite, TNT (
DVB-T) and DSTV on the Cisco Video enable IP phone connected to the Anevia setto
p box and displaying on an LCD TV. A video on demand server and broadcast TV Hea
d-End streamer Server managed by Nevotek Video/IP suite server. Multicasting wer
e configured on the core switch and the edge switch. The infrastructure is built
on Cisco system, with routers 2811 and 3825 (PSTN gateway), the core switch use
d was 4507 with catalyst switch 3560 as the edge switch. The call Manager 4.2 wa
s implemented. The ASA 5520 firewall was also deployed. The High and Low level d
esign Scope of work, and project planning and tracking were carried out successf
ully.
SUGAR Beach Resort Cisco IP Telephony with hotel application: Deployment of Cisc
o Call Manager 6.1(2) for around 600 hundred users and the integration of nevote
k Vip/Suite servers for guest check-in/check-out in hotel rooms where room statu
s, mini-bar, weather, and currency exchange xml applications. The 4507R core swi
tch was installed and configured with fiber optics running to each villas termin
ating on the edge switch 3560 poe 24/48 port. The integration of Nevotek vip/sui
te servers with PMS (Property Management System) and Micros/Fidelio application
(Opera) and with Call Manager 6.1(2) was successfully configured and tested.
BOI ( Board of Investment) project: The CME 4.2 was deployed for two major sites
and trunked to each other, the Call centre (UCCX 5.0) with acd script and IPIVR
5.0 was installed and configured using SIP protocol as integration with CME 4.
2 and also the deployment of Unity 5.0 with CME 4.2 using SIP protocol as integr
ation. The billing server was the Ringmaster for call accounting with 200 ports.
Nortel VOIP Projects:
BCM (Business Communication Manager) 3.6 was installed and configured for the Cu
rrimjee ltd at Curepipe with 10 Nortel IP phone and 30 digital phones. The call
pilot integrated voicemail was deployed integrated in the BCM system.
Nortel succession 1000s was deployed at Clemcom ltd situated at Port-louis. The
VOIP system consisted of the Signalling server, Media gateway and call server, a
nd all servers were installed and configured successfully. The sub branch office
s were situated at London and Paris where SBO (Sub Branch Office) consisted of t
he Signalling server and call server.
Certification achieved:
CCNA - Cisco Certified network Associate
CCDA - Cisco Certified Design Associate
CCVP - Cisco Certified Voice Professional
CCNP- Cisco Certified Network Professional partial.
MCP - Microsoft Certified Professional in Windows server 2000.

Training Acquired:
IPCC enterprise 7.0 at Fast lane in Dubai.
Cisco Pix Firewall advanced course by Aptech.
Cisco Call Manager CIPT part 1 and 2 by Fast lane.
Nortel BCM 3.6 configuration and Maintenance by Grintek South Africa.