Alan B.

Arthur, Master Plumber

28070 Coleridge Drive
Harrison Township, MI 48045
586 219-3993
aa10c0838@westpost.net
OBJECTIVE: seeking long term employment in a professional atmosphere
QUALIFICATIONS:
* Master Plumber for 15 years, over 22 years experience
* State of Michigan Licenses: Plumbing Contractor License #8001369
* Master Plumber: #8110272
* Mechanical Contractor #7112988
* Classifications #1 HYD HGT/Cooling/Proc PIP
* #6 Unlimited Heating SR
* Cross Connection Certification #94-132
* Backflow prevention and tankless water heater expertise
* Management of local plumbing company
* Supervision experience in plumbing and public safety
* Management/supervision of both small and large work teams
* Commercial and residential systems projects of both large and small scopes
* Outstanding work relationship with the public resulting in numerous letters to
management (Furnished upon request)
* Excellent project management, problem solving skills
* Outstanding work relationships and rapport with city officials and local munic
ipalities
* Considered a subject matter expert in all of my lines of work.
* Developed and increased Roto-Rooter's projects and sales scope from the ground
floor on up by developing business and work crews in Macomb and Oakland countie
s which had not been implemented prior to my employment
* PC, MS Word and Excel proficient
* Utilized innovative management processes, training and project management skil
ls to improve each company's profits, market share, assets and resources
EMPLOYMENT EXPERIENCE:
2005 until 02-2010
ROTO-ROOTER PLUMBING AND DRAIN SERVICE 6480 Commerce Drive Westland, Mi
313 274-4200
Plumbing Supervisor/Master Plumber for Oakland, Macomb and Wayne Counties
I directed service calls, increased contacts and sales in all of my territories
by networking with commercial and residential businesses through my excellent cu
stomer service and reputation. I increased business for Roto-Rooter in these cou
nties by 50% and established new contracts/projects through my numerous contacts
within the industry
* Field supervisor and project manager for all plumbing operations in these coun
ties
* Provided supervision of other territories as assigned, supported other Master
Plumbers projects when requested, provided input on corporate projects
* Procured licenses, permits, bonds and drawings from municipalities to fill con
tracts
* Maintained all project records, municipal or city paperwork and general operat
ional tasks
* Obtained permits and scheduled inspections, crew workloads and provided consta
nt project management and review
* Provided guidance and input on difficult projects due to my knowledge and expe
rience in plumbing and contracting in order to assist with plans and operations
of a demanding scope
* Encouraged my plumbers and service technicians to pursue additional
* education and hands-on training to elevate the company's assets, this included
training for employees which allowed the company to install new and innovative
plumbing systems with manufacturer warranties (Rinnai Systems) and the use of se
wer scoping equipment
* Developed proposals and cost analysis on projects using excel and spreadsheets
* Responsible for testing and paperwork processing of backflow prevention device
s
* Conducted electronic video inspection/electronic location of sewage and waste
system, job quotations, evaluation of job site, verified project requirements an
d scope
* Analyzed blueprints, determined project criteria and provided professional ove
rviews of project scope to both business and residential clients in order to obt
ain their business
* Greatly improved the management of my employees who work remotely through inno
vative communications methods and alternate management procedures with our headq
uarters, this established a cohesive and efficient team
* Resolved customer complaints, issues and inquiries arising during difficult si
tuations and unusual work projects
2003-2005
MR. ROOTER PLUMBING OF DETROIT 51162 Milano Drive Macomb, MI 248 786-6201
Plumbing Contractor/Master Plumber for 11 Michigan Counties
* Field supervisor for 45 employees covering 11 counties, composed of plumbers,
excavators and technicians for sewer and drain business
* Conducted electronic video inspection/electronic location of sewage and waste
system, job quotations, evaluation of job site, verified project requirements an
d scope
* Established training in plumbing/water and waste systems with technical update
s on new and existing fixtures
* Procured licenses, permits, bonds and drawings from municipalities to fill con
tracts
* Face to face interface with customers and technicians, sales and marketing of
services
* Responsible for overseeing technical information approval from the State of Mi
chigan on sewer lining systems.
* Responsible for testing and paperwork processing for backflow prevention devic
es
* Technical director and consultant to the service representatives on plumbing a
nd drain issues.

2001-2003
NELSON BROTHERS PLUMBING AND SEWER INCORPORATED
1115 East Eleven Mile Road Royal Oak, MI 248 541-0819
Manager/Master Plumber - Sewer and Plumbing
* Managed daily activities of the company (job assignments, material inventory,
and assignment of projects and completion dates, sales of excavations and commer
cial residential projects)
* Obtained permits, bonds, drawings and consultation with engineers and inspecto
rs from government officials
* Obtained contracts for the company via sales and marketing
* Selection, testing and maintenance of backflow preventers
* Increased marketing and promotions for backflow preventers and testing by 300
percent
* Brought strong code knowledge and awareness to the organization, which decreas
ed their issues of staying within, code guidelines for plumbing, mechanical cont
racting and safety issues
2000-2001
WATERGATE BACKFLOW PREVENTION AND PLUMBING Oxford, Mi
Owner/Master Plumber
* Specialized in backflow prevention, testing and repairs in commercial and resi
dential areas
2000-1999
R.P. WALKER PLUMBING AND HEATING Clarkston, Mi
Master Plumber
* Conducted plumbing and heating projects on custom residential and large commer
cial properties from underground to finish
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1993-1999
OSCAR FERRELL PLUMBING AND HEATING Auburn Hills, Mi
Journeyman Plumber
* Operated service truck, conducted residential, commercial, industrial and boil
er work.
* Cross connection certification.
* Received master plumber license.
1989-1993
JOHN C. STEELE PLUMBING AND HEATING
Apprentice/Journeyman
1983-1989
SIKESTON PUBLIC SAFETY Sikeston, Missouri
Sergeant
* Training at the Missouri State Highway Patrol Academy
* Basic Law Enforcement
* Firearms Achievement/High Qualification
* FBI Photo class
* Evidence Technician
* Tactical Team Member
* Arson Investigator
* Federal Emergency Management Courses
* Other Certifications and Credentials
1974-1980
FLINT MICHIGAN FIRE DEPARTMENT
Firefighter/Airport Crash Crew/First Aid Training/EMT
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References will be furnished upon request.
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