GWENDOLYN A.

BARNES
521 Broadway #2C
Libertyville, IL 60048
847-549-8322
gbd28932@westpost.net
AN AMAZING CANDIDATE!
Business professional with over 15 years experience in corporate environment ser
ving internal and external customers worldwide. Experienced in fast-paced custom
er service arena and in the critical, confidential role as executive administrat
ive assistant. Recognized for being a highly creative problem solver and for bui
lding strong relationships.
Skills: General knowledge of all computer systems, MS Word (basically all curr
ent versions of Word), Excel, Power Point, QuickBooks, Outlook, E-Mail, Access a
nd Act. Dictaphone and Shorthand with typing speed of 80 WPM with accuracy.
AEROSHIPS INTaL 2008 a" 2010
Worked part-time for a small office and therefore the position had a wide variet
y of duties
including typing up international documents, correspondence , A/C, A/R, customer
service, answering phones receptionist, etc.
AT&T / Customer Service 1999-2008
Manage 2,000 a" 2,500 customer a411a inquiries on a daily basis - always with a
smile. Offer assistance in providing accurate and timely information under norma
l/emergency situations. Assist customers by going aabove and beyonda the call of
duty in successfully solving problems as a combination psychologist and concier
ge that exceeded customer satisfaction. As a result, was promoted to a speciali
zed Repair Representative. This included learning all aspects of telephone repa
ir, and assisted customers for an appointment for a Technician to come to their
home and restore their phone service.
Temporary Agencies / Executive Assistant 1997-1999
Provided excellent assistance for Fortune 500 companies including Motorola, Xero
x and Baxter. Organized schedules, originated correspondence, including business
letters and e-mail. Made travel arrangements, handled confidential information,
assisted clerical staff when needed.
One-on-One Computer Training / Customer Service & Inside Sales Rep 1996-1997
Successfully sold software training packages, plus sixty additional programs. Ad
vanced to the top 75% of the telephone marketing personnel within one year. Gene
rated leads, presented proposals and provided excellent client follow-up.
Lindaas Word Processing Service / Office Manager 1990-1996
Managed full-time and part-time staff in daily responsibilities, including payro
ll. Knowledgeable in legal, medical and insurance related work, as well as other
industries. Responsible for database maintenance, collections, spread sheets an
d routing calls.
Korea Shipping West America / Customer Service & Inside Sales Rep 1987-1990
Responsible for cost saving methods related to transportation routes and quotes.
Coordinated shipments, documentation and customer complaints. Provided quick an
d accurate solutions to internal and external customer problems.
Helen Michelle Real Estate Investments / Executive Assistant 1985-1987
Interacted with customers via telephone, made appointments; maintained databases
. Prepared sales correspondence and internal reports, followed up with customera
s inquiries. Assisted sales agents in listings and sales presentations.
Seatrain International / Executive Secretary to Vice President
Milwaukee Railroad / Executive Secretary to Vice President
Education
Executive Secretary Degree, MacCormac College of Commerce
Marketing/ Business Administration (2 year program), Loyola University