FOR USE IN HUMAN RESOURCES

ONLY
ABERDEEN CITY COUNCIL G

REFERENCE NO. ABC2595

(AG018/11)
JOB DESCRIPTION
CD: 09 May 2011

1. JOB DETAILS

Job Title: Database Analyst Job Description No: AG0000035

Service Group: Corporate Governance Section: Customer Service &

Performance

Grade (incl. SCP): Job Profile:

Version Date: Jan 07

2. JOB PURPOSE

As a member of the Information Systems team the post holder will be responsible for
the design, implementation and testing, of new databases and major release upgrades
of existing databases, and in the controlled deployment from test to live.

The post holder will provide 3rd line technical support to enable the resolution of
escalated incidents and problems.

The databases for which the post holder is responsible support staff working at over 300
locations each with a different range of complex Service specific requirements.

3. REPORTING RELATIONSHIPS

Technology & Information Systems Manager

Information Systems Team Leader

Database Analyst

4. KEY TASKS

4.1 Incident and Problem Management.

4.2 Change Control.

4.3 ICT Asset Management.

4.4 Maintenance of a Secure ICT Environment.

4.5 ICT Service Delivery

5. ACTIVITIES BY KEY TASK

5.1 Incident & Problem Management.

5.1.1 Analyse Help Desk incidents allocated on a daily basis, and take appropriate
action to provide an acceptable resolution, within agreed target fix periods,
including referral of ongoing and complex incidents to Team Leaders for
problem management.

5.1.2 Analyse and manage serious, unanticipated technical problems across a

range of systems within established guidelines, consulting with Information
Systems Team Leader and 3rd party suppliers for advice and guidance for
unusual and/or difficult problems as and when required.

5.1.3 Produce and implement acceptable solutions within set standards, working on
own or as part of a team and to apply where necessary the appropriate
disaster recovery procedures to ensure minimal loss of service to Services
across the organisation and to document actions taken.

5.1.4 Respond professionally, independently and proactively to ad-hoc queries and

information requests arising in relation to the varied key tasks of the post.

5.1.5 Carry out a range of non-routine monitoring and system administration duties
and where necessary take corrective action to prevent incidents.

5.1.6 Advise Service Managers of security incidents and provide detailed incident
reports identifying the nature of the incident, actions taken for resolution and
any procedures that may be required to prevent further incidents.

5.1.7 Carry out preventative maintenance on databases, as agreed with the

manufacturer.

5.1.8 Supervise the 3rd party maintenance tasks performed on all databases and
ensure that details of all faults and their resolutions are recorded in
accordance with system standards.

5.2 Change Control.

5.2.1 Elicit and analyse change requirements from a number of sources, both
internal and external to the organisation and from a range of audiences. To
advise or negotiate a suitable technical plan to fulfil the requirements.

5.2.2 Plan and schedule a range of routine and non-routine changes to ICT Assets,
and to negotiate a time-scale acceptable to all parties. These include
installation, amendments to configuration and decommissioning of
 infrastructure hardware and software and provision of detailed documentation
on the changes in accordance with system standards.

5.2.3 Design and produce detailed technical specifications of new databases and
major release upgrades of existing databases.

5.2.4 Create and execute thorough test plans designed to ensure database integrity,
performance and customer acceptance.

5.2.5 Implement new databases and major release upgrades of existing databases
within agreed timescales and ensure controlled deployment from test to live.

5.2.6 Set technical standards and procedures for databases in use across the
Council and document in a form that is understandable by individuals at all
levels of technical competency.

5.2.7 Elicit and analyse, sometimes complex, requests for system and file access, to
identify the appropriate access rights, to ensure that the necessary
authorisation has been given prior to implementation of the secure solution.

5.2.8 Ensure that configuration/system files and data are adequately backed up and
that any necessary recovery procedures are in place and documented for
critical databases.

5.2.9 Create, document and maintain a wide range of procedures, system

documentation and user-guides of varying complexity and for a wide range of
audiences, in accordance with system standards.

5.2.10 Take an active part in project teams which may involve other Services within
ACC and 3rd party organisations. The post holder will be required to
communicate at a level appropriate to the audience, which may include both
technical and non technical staff.

5.3 ICT Asset Management.

5.3.1 Maintain records/databases of ICT Assets* as required and liaise with the
Operations Monitoring Team in keeping asset registers up to date.

5.3.2 Maintain the Council’s ICT assets* in line with the Council’s ICT security policy
and ICT acceptable use policy and report discrepancies to the Information
Systems Team Leader.

5.3.3 Ensure that the disposal of the Council’s ICT assets* is carried out in line with
agreed procedures and with any current legislation such as the Waste
Electrical and Electronic Equipment (WEEE) directive and the Data Protection
Act.

* ICT assets include, desktops, printers, peripherals, servers, communications

equipment, telephony systems, databases, applications, licences, media,
contracts and any associated services.
5.4 Maintenance of a Secure ICT Environment.

5.4.1 Maintain the Council’s ICT environment in order to guard against unauthorised
access, by both internal and external sources, which could result in the loss of
critical & sensitive data, loss of system access across the organisation and
serious financial loss.

5.4.2 Ensure that any security concerns are reported by the agreed reporting
mechanism.

5.4.3 Co-operate with the law enforcement bodies during any criminal investigations.

5.4.4 Ensure the maintenance of confidentiality and compliance with the Council’s
Security Policies and Procedures.

5.4.5 Due to the sensitive nature of information being managed a Standard or

Enhanced Disclosure will be required.

5.5 ICT Service Delivery.

5.5.1 Ensure that professional best practice is reflected in all areas of your work.

5.5.2 Deputise for Information Systems Team Leader as and when required.

5.5.3 Ensure that any necessary risk assessments have been carried out for all your
work activities.

5.5.4 Train and carry out quality checks for colleagues.

5.5.5 Provide advice, guidance and training for users as required.

5.5.6 Endeavour to meet service standard targets where defined.

5.5.7 Understand the expectations of your customers; the services provided by the
Technology & Information Systems team and the processes adopted to deliver
these services.

5.5.8 Maintain a current awareness of relevant legislation, developments, trends and

practices pertaining to Information Technology and to assist in assessing
potential benefits to the Authority and Partners.

5.5.9 Be familiar with Service Design & Development procedures, their aims and
expectations, and to apply the procedures and/or work instructions appropriate
to the scope of work.

5.5.10 Comply with Council Policies and Procedures, Financial Regulations, Standing
Orders and other relevant legislation, and adhere to documents associated
with Robust Evidence Mechanisms.
5.5.11 Observe all regulations and rules pertinent to time keeping and discipline.

5.5.12 Be responsible and accountable for health and safety within your area of work
and to be familiar with the Service policy on Health and Safety at Work.

5.5.13 Promoting equalities, human rights, regeneration, health and safety and
sustainability within all systems and areas of work.

5.5.14 Perform any other related duties as may be from time to time instructed.

The above is intended to provide a description of the KEY TASKS and ACTIVITIES
of the job. Duties and responsibilities attached to jobs may change from time to
time without changing the general character of the duties or the level of
responsibility entailed.

6. HEALTH & SAFETY AT WORK RISK ASSESSMENT

ACTIVITIES WITH RISKS ATTACHED

(a) Potential hazards Display screen equipment, slips & trips, lone working,
working in confined spaces, handling of heavy objects,
electrical appliances, fire safety, stress and violence &
aggression

(b) Level of Risks Low to Medium

(c) Action to be taken To be aware of potential hazards and report any concerns
to the appropriate officer.

7. EXPECTED BEHAVIOURS

Core Competencies Level 1 Level 2 Level 3 Level 4

Working with Others

Acting with Integrity

Customer Focus

Achieving Results

Continuous Improvement

Being Accountable

 ABERDEEN CITY COUNCIL
PERSON SPECIFICATION

Service Corporate Job Database Analyst Grade G13 Person AG0000035

Group Governance Title Spec. No.

SELECTION CRITERIA ESSENTIAL DESIRABLE

Qualified to degree level, ideally in a computer
QUALIFICATIONS related subject
Qualified in a current recognized IT certification
Membership of an appropriate Professional
Body

CORE COMPETENCIES

Working with others Able to work with others co-operatively (both

internally and externally) in order to achieve
better services and customer focused outcomes

Acting with integrity Able to behave in a consistent and reliable

manner whist ensuring that everyone is treated
fairly and with respect

Customer Focus Recognises that customer service is part of

everyone’s job and able to take into account
customer needs and strive to achieve them

Achieving Results Able to ensure that the objectives and standards

of the job are achieved
 Continuous Able demonstrate a drive and desire to improve
Improvement performance and deliver better services

Being Accountable Willing to take responsibility for own actions

Providing a safe and Safety conscious and willing to work with the
healthy working employer to maintain a safe and healthy place
environment of work
JOB SPECIFIC Comprehensive experience working in an ICT
COMPETENCIES support and development environment with
(gained through demonstrable further experience in ICT
knowledge and technologies such as:
experience) Database Administration in an Oracle8i
environment or above
Database Administration in a Microsoft SQL
2000 environment or above
Database Backup and Recovery using
recognised standard tools
Database Administration using any database
Security Tools
Systems Analysis and Design
Ability to elicit/explain often complex information
from/to a wide range of audiences, specialists
and non-specialists including Chief Officials,
Elected Members, all levels of internal staff and
external suppliers.
Ability to work in an environment subject to
constant interruption and changing priorities.
Ability to analyse complex problems and to
devise solutions for their resolution within
deadlines set by others.
Ability to prioritise individual workload, taking
cognisance of corporate and service priorities.

Ability to work on own and with others who may

have different priorities.
Ability to deal with conflict.
Dependable and conscientious team worker
with the ability to also work on own initiative to
competing deadlines when required.
Ability to grasp new topics quickly.
Ability to research and understand new subjects
on a self-taught basis
Ability to carry out a number of simultaneous,
potentially complex tasks while under pressure
to resolve incidents.