:


/
.
.

2005
2008
2009




2

2011

 ..

2011

Shed .. Or Youre Dead

By: Kathy Dempsey
4

2011

2011

2011


: /

2011

! ?
8

2011

2011

10

2011

Living standards

Periods of turbulence

Digital age
1990 - ?

Information age
1960 - 1990
Industrial age
1750 - 1960
Agricultural age
8000 BC - 1750

2011

Time

11


The Neutral Zone
Opportunity, creativity, learning,
involvement

The New Beginning

Develop new identity

The Ending
Begin with the ending
Letting go; identify and acknowledge the loss
Give people something to take with them

2011

12

13

.

.

.

.
.

2011


.
.


.
.

14

2011



][11 :



][53 :
15

2011

YOU must be the change you

wish to see in the world!
Mahatma Gandhi

2011

16



17

2011

18

2011

19

..





----------
/

2011



/ /
:

)Business Process Reengineering (BPR

Mergers & Acquisitions

/
:

TQM
Six Sigma
CMM / CMMI
Kaizen

20

2011

PDCA

21

2011


.
.

.
.
John P. Kotter book leading change
change and hear of change 2002
2002

22

2011


.
.
.
.

John P. Kotter book leading change

change and hear of change 2002
2002

23

2011

24

2011

25

2011


+
ng
i
lp
e
H

GE
/ ED
L G
OW NIN
KN AI
TR

/
LS /
IL
/ SK

Resistance

M
CO

N
T I O
CA
MUNI

26

ar
w
A

n
a ti o

s
ne

v
gra
Ag

Shock

2011

Ref: Simon

20

?
27

2011


/ ?
)

28

2011

 / :

? /

/
?

29

2011


Business Process Management
(BPM).
.1 .
.2 .
.3 .
.4 .
.5 .
.6 .

30

2011

 /
<

<

) (

<

31

2011

 !
!
100%

80%

60%

40%

20%

0%

Source: Information Week Magazine

32

2011

33

2011

First commit to change, then I

will catch you!

CEO

Employee

2011

34

35

 !
500

.

.
%90
%10 .
%60
.
Source : members.aol.com/AllenWeb/succeed.html
36

2011

37

. ROI

.

2011

38

.

2011

39

2011

40

2011


: /

41

2011

Stage 1
Change Identification
Recognize
Need for
Change

Stage 2 Implementation Planning

Selection of
General
Strategy

Situational
Diagnosis

Feedback

Planning
and
Managing
the
Change
Process

Identify
Nature of
Change

Selection of
Support
Techniques

Stage 3 Implementation

Unfreezing

Changing

Refreezing

Stage 4
Evaluation and Feedback
Data
Collection

Data
Evaluation

42

43

2011

44

2011

: / /
/ /
/
/ /
/
/

: /
45

2011

46

2011

47

2011

leading change by
John P. Kotter
The one Minute
Manager by
Kenneth Blanchard &
Spencer Johnson
.

2011

48

49

Dont forget to add me in

Hani Hossni