relationship orientated ......................................... task orientated impulsive ............................................................... discriminating close ................................................................... relaxed ................................................................ unstructured ........................................................ distant self-controlled structured
flexible .................................................................. rigid casual .................................................................... proper emotional ............................................................ mental undisclosed focused disciplined conventional
loud ...................................................................... quiet initiator ................................................................. receiver leader ................................................................... follower outspoken ............................................................. withdrawn talkative ................................................................ statements .......................................................... overt ................................................................... argumentative .................................................... outgoing ............................................................. approaching ....................................................... expanding .......................................................... acting ............................................................... listening questioning covert agreeing timid avoiding contracting retiring
1. Fill in the two pages and ask yourself at each line which one fits you best in most cases.
Every answer is okay, it is about a style (that you can also change).
2. By filling in the test spontaneously, you will get an insight in your favorite communication
style. Its not about if your responding in a socially desirable way, or if you put a cross on the left or on the right, be as honest as possible to yourself when you fill in the test.
3. Place an X in the colum at the most relevant word, its about what usually suits you best.
4. Count all the crosses per colum and note them at the bottom of the total line.
1 1 1 1 1 1 1 1
1 1 1
1
1
13
random warm spontaneous unorganized expressing relationship orientated impulsive close relaxed unstructured flexible casual emotional available unfocused scattered non-conformist
Total
Note lowest score under the highest score.
patterned cool calculated organized withholding task orientated discriminating distant self-controlled 1 structured 1 rigid 1 proper mental undisclosed focused disciplined conventional 1
4
Subtract the lowest score from the highest score and note it underneath.
1 1 1 1 1 1 1 1 1 1
1
1
1 13
takes charge ready challenging overbearing extrovert loud initiator leader outspoken talkative statements overt argumentative outgoing approaching expanding acting
Total
Note lowest score under the highest score.
goes along hesitant accepting shy introvert quiet receiver follower withdrawn listening questioning covert agreeing timid avoiding contracting retiring
1 1
Subtract the lowest score from the highest score and note it underneath.
18
18
DOMINANT
18
PASSIVE
9
INFORMAL FORMAL
Example: Outcome page 1: Suppose: informal (left) = 12 and formal (right) = 5 Place 5 under 12 and subtract the numbers from each other = Informal 7 Place a horizontal line above the zero line (because that is the informal side) on 7 (see the dotted line) Outcome page 2: Suppose: dominant (left) = 7 and passive (right) = 10 Place 7 under 10 and subtract the numbers from each other = Passive 3 Place a horizontal line right of the zero line (because that is the passive side) on 3 (see the dot-stripe line) Your own communication style is where the dotted and the dot-stripe line cross
INFORMAL
18
DOMINANT
18
18
PASSIVE
9 18
FORMAL
INFORMEEL
NL = 40-42 % NL= 10-14%
Promotor
Supporter
DOMINANT
Controller
PASSIEF
Analyser NL= 25-30% NL= 10-14%
FORMEEL
Supporting / Supporter style People whit this style are seen by others as easy-going and nice, you will almost never get a dispute with supporters. Although they respond to people interactively, in social situations they tend to leave the initiative with others. They find it hard to refuse a request, because they want to be helpful. They give way, even if it conflicts with their personal interest. Their understanding and friendly approach to people makes them non-threatening and nice company. Usually they don't have the need to impress others, to compete or to convince someone of their being right. They tend to pay more attention to feelings and relationships than to logic or tasks. They dont have pretences and do have an indulgent attitude to others. They usually search for close, warm and long lasting relationships. Supporters are good listeners who take time to make someone feel comfortable and to support them. They approach others more based on relation than in need for a task and accept all kinds of people. Partly because they want to be liked. Sensitive for praise they eagerly focus on wanting to be liked, and can pretend to agree with people, even if they don't and they are not planning to agree. At any price, they try to prevent that feelings of people get hurt and therefore they often have feelings of resentment afterwards. They appear to have little interest for planning and setting goals and usually need structure and a specific description of what has to be done. They will do everything possible to complete tasks as desired, because they want to serve others. It will do them well to give honest and direct feedback to others. They should learn to bring their ideas more profound upfront and take the risk that other won't agree with them. They can be more effective if they use their relation skills for their task. In work, they are focussed at co-operating and servicing others or the company. They work according the rules to avoid that there will be misunderstandings between people and that is why they will easily accept leadership. They try to become liked by doing what is expected from them. They want the approval that what they do is good and they are sensitive for personal attention from their superiors. Supporters are loyal employees when an emotional connection exists. Because they hate conflicts, they are reluctant to tell unpleasant information. They like to be lead by others. If they think that there idea will benefit others, than they will propose that idea in a non-threatening manner.
Promoter
Background information Pictures, names, centre of attention, light in energy, challenge, speakers, concrete - Shallow, manipulative, arrogant, noisy, not trustful, dreamers, living in illusions, big words + Brilliant, charismatic, creative, funny, joyful, great ideas, solidarity/together With humour and pleasure, enthusiastic, with pictures and storys, make it a challenge Time is no issue, prefer without agenda Bit extensive, nice story, with a joke All promoters talk at the same time Ask for their ideas New task= new idea Do it immediately. Go! Promoters never make mistakes, let them find it out themselves by letting them think of a alternative idea Dont! First something positive Authority, public criticism, details, writing/reading of papers, you have to do 1 Explosion!!! 2 Quiet (in for revenge) Short and simple apologies By asking, could you do me a favour. Give them a challenge Big, extensive and in public/with an audience Stealing ideas is terrible Body language is big and moving Playful Easily bored if there is no challenge Tasks in small parts Fast excited/ fast cooled down on something
How to talk to: Appointments & punctuality: How to start a conversation: Structure of a conversation: How to change: How to present a new task: How to present a change: Mistakes:
How to give criticism: They hate: Anger: How to help them from their anger: How to get their co-operation: How to give them acknowledgment: Other aspects:
Supporter
Background information Sensitive, emotional, vulnerable, social binding (together) - Troublemakers, slowly, hesitating, weak, indecisive, crying + Careful, precise, trustful, good team members, good social leaders Feelings and details, information on paper beforehand Appointment beforehand, prefer information beforehand for preparation In terms of feelings, with a soft voice and let them finish their story Make clear: subject, background information, feelings, and details. End with a precise task Tell them beforehand Talk it through with them, subject, feelings, all.. Step by step, let them ask questions Out of care for the person, page, sentence and words In private, with solidarity and care Criticism in public, you have to say it now, changes, loud voices, aggressive cynical jokes They dont show it, they show the pain Simple apologies By asking for their help and clearly explain what you need from them, with emotion and feelings Modest, small and personal in contact Body language is small and moving They are pleasers Ask out of certainty
How to talk to: Appointments & punctuality: How to start a conversation: Structure of a conversation: How to change: How to present a new task: How to present a change: Mistakes: How to give criticism: They hate: Anger: How to help them from their anger: How to get their co-operation:
Guidelines for communication styles: Subjects Dominant characteristics: The way others see them: How to talk to: Appointments & punctuality: How to start a conversation: Structure of a conversation: How to change: How to present a new task and how to present a change: Mistakes: How to give criticism: They hate:
Analyser Background information Logical, detailed facts, sensitive, gentle, functional, alone Bureaucratic, formal, rules and codes, afraid to make mistakes With logics, in logical order and with a lot of details Prefer with agenda, the best is by appointment Hi, how are you? Name, function, background and logical details from big to small, logical and focused on the task Disturbing the rhythm and the structure Announce on beforehand with time and space for questions Point it out logical, how could it take place In private behind closed doors, logical and detailed Enthusiastic promoters, Criticism in public, you have to say it now, changes, loud voices, aggressive cynical jokes Do not show it Logical explanation of the issue, short apologies Appoint it as a part of an original task, very precisely, where when how etc Calm, in private, something small Little body language, voice monotone, hard workers
Anger: How to help them from their anger: How to get their co-operation: How to give them acknowledgment: Other aspects:
Guidelines for communication styles: Subjects Dominant characteristics: The way others see them:
Controller Background information Tasks, results, short, to the point - Blunt, aggressive, stubborn, cold, without feelings, dictator. + Loyal, straight, motivated, hard workers, leaders, organisers, goal orientated, serious Talking: short hi, tasks, results, facts Writing: name, function, subject, main lines Agenda, always be on time, everything is a task Short (hi), topic, results (whats in it) In order and to the point, tasks and results By better result, short logical explanation New part of the task Short and clear with possibilities to correct immediately As soon as possible, directly, no sympathy Being late, not keeping appointments, wasting time, money and energy Is a tool Leave them alone in peace, approach them softness(short), dont touch them, never! In their way, as a part of the task, for better results Concrete about the task if its done. Give a new task Body language is quiet, moving is short, staccato
How to talk to: Appointments & punctuality: How to start a conversation: Structure of a conversation: How to change: How to present a new task: How to present a change: Mistakes: How to give criticism: They hate: Anger: How to help them from their anger: How to get their co-operation: How to give them acknowledgment: Other aspects:
SUPPORTER
High energy Enjoyable to be around Creative imagination Initiates relationships Motivating Competitive spirit Goal oriented CONTROLLER Task accomplisher Bottom-line results Self-motivated Forward looking Fast decision-maker Initiates activities Disciplined Likes to control others
Dedicated and committed Loyal team member Good listener Patient Good at reconciling factions Cause-oriented Dependable ANALYZER
Objective Conscientious Defines, clarifies Concerned with accuracy Gathers needed data/information Tests data Maintains standards