Ramcos solution for Facility and Hospitality Management Enterprises

How IT can enhance customer service and help gain business insights
Organizations worldwide are realizing the importance of efficient infrastructure and facilities management. This realization has thrown open a new industry- Facility and Hospitality management, where competent professionals help organizations to focus on their core competency and still manage their facilities much better. Today, Facility Management is an evolving industry where companies provide various services that include staffing solutions, guarding, house keeping, pest control, waste management, mechanical and electrical maintenance, IT infrastructure management and many more need-based services. Trends across the globe indicate that the sector is growing rapidly and has enormous opportunities in the future. To cash this opportunity, sustain and grow, Facility Management

Ramco VirtualWorks

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enterprises need to ensure that they provide best of services in a prompt and organized manner to their clients, ramp-up resources and operations quickly, have effective delivery model, utilize newer, more efficient technologies which ensure cost efficiency for clients and upgrade them continuously. They require an IT solution that will address these challenges, provide insights to help them maintain their leadership position, periodically analyze and train employees with required skill sets to stay competitive, how to cost -effectively manage operations, and bill customers accurately and on time.

Enables flexible business processes and focused analytics

Ramco has deployed powerful solutions and services to facility management enterprises for over a decade. At the heart of these offerings is our highly flexible Ramco VirtualWorks processes and
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- a collaborative solution analytics. Its unique

innovation platform that delivers flexible business focused collaborative co-creation process results in enterprise solutions that fit like a glove, and integrate seamlessly with any other technology systems, platforms and applications. You can benefit from: 1,000+ growing component repository of re-usable enterprise-class solutions Collaborative online development process Solutions that streamline business processes, while adapting very quickly and cost-efficiently to continuous change Ability to leverage existing IT assets, thus significantly decreasing time-to-business value Real-time, actionable business analytics, identifying what needs to be changed, and why Web-enabled end-to-end integration, allowing global collaboration on business processes Intuitive, easy-to-use systems that integrate quickly and effectively with existing systems

Ramco fosters innovation in Facility Management Enterprises

Ramco provides a glove-fit solution to this industry with a comprehensive functionality that is both flexible and agile. The integrated Ramcos Facility Management solution helps Facility Management enterprises transform their ability to hire, train, deploy and retain workforce, manage sites efficiently, control working capital and finance comprehensively, and provide superior customer service levels. From contract management, billing, operations, workforce management, procurement, inventory management, financials to analytics, Ramco solution covers the entire processes and can help Facility management companies transform and foster innovation in their operations. Based on Ramco VirtualWorks,TM Ramcos solution for Facility Management companies provides the flexibility they need to rapidly respond to evolving corporate imperatives, regulatory changes, and market conditions. Rather than re-deploy enterprise systems as the company reacts to these changes, the underlying platform can leverage business process models to quickly compose new business assets for true change on demand.

Business Performance / Intelligence / Analytics / Process & Event Management

Group Consolidation Cost Planning & Control Customer & Services Portal Outbound Logistics Outbound & Inbound Logistics
Ramcos Solution to Facility Management Enterprises

Calibration Permits Shut Down Management Predictive Maintenance & Reliability Work Management Preventive Maintenance Asset Induction Asset Management Compensation & Benefits Planning Employee Development Attendance Management Staffing Worksforce Management Human Resources

Fixed Assets Receivables Management Payables Management Bank Operations General Accounting Core Accounting Setup Finance Management

Physical Inventory & Cycle Count Distribution Management Warehousing Item Admin Inventory Management

Service Assessments & Complaints Work Reporting Resource Allocation Site Admin

Order Management Pricing Planning Lead Management Sales and Operation

Sub-contracting Purchasing Purchase Admin Procurement

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Procurement The solution manages purchase processes comprehensively and enhances supplier relationships. It supports normal to capital procurement, purchase budgeting & control and supplier performance ratings. Inventory Management The solution streamlines the inventory activities of

and effectively takes care of specific requirements like incident reporting and tracking, investigation record and details, and the corresponding customer feedback. Finance Management Streamlined financials across multi-company and

multi-currency Facility Management enterprises gives them the best results. They can thoroughly analyze profitability of their overall operations including detailed customer-wise and site-wise analysis. Companies can configure financial statements as per their requirements and benefit from Ramcos powerful global tax engine. Asset Management The solution helps maintain effective control over assets throughout their lifecycle from capital planning and budgeting, procurement and operations, to maintenance and repair. Integrated asset maintenance and management and an improved return on assets can be effectively achieved. HCM & Payroll Human Capital Management plays a prominent role in the Facility management business. Ramcos solution enables Facility Management enterprises automate their entire HCM process with seamless integration with payroll and efficiently manage workforce, staffing, employee development, planning, and compensation & benefits. Business Analytics, Master Data Management (MDM) & Governance Risk Compliance (GRC) Facility Management enterprises can gain business insights through the use of dashboards, key performance indicators, and a balanced scorecard framework and improve their responsiveness to business. Through Ramcos MDM services they can quickly identify, target and resolve master data issues and restore confidence to business intelligence. Ramco through its GRC solution helps companies improve the quality and effectiveness of compliance programs and manage risks better.

multi-company, multi-location environments and supports stock receivables and storage in zones and bins within warehouses as per the requirements. It regulates storage of materials through warehouse allocation, and controls activities like issues, receipts, returns, adjustments, inter warehouse movements, etc. Physical inventory ensures accuracy of inventory data. The provision to take a host of reports on a daily or periodic basis ensures efficient inventory management. Sales & Operations The solution enables Facility Management enterprises to manage sales and operations effectively across key processes including lead management, estimation and contract management, site administration and monitoring, resource

allocation, work reporting and customer management. Ramcos solution provides companies with capabilities to capture details of a lead / opportunity for a prospect / customer, analyze various stages and activities of the sales team working on the opportunity, and track competitor details. Site administration and monitoring module enables them to manage the site efficiently by accommodating instructions from site, deploying right resources and materials, tracking post-wise, shift details-wise information, maintaining site inventory, taking necessary precautions for the site, adhering to site training requirements and most importantly recognizing employee performance. Work Reporting allows operations department to report the actual work done and add additional resource and other actual costs incurred at the deployment site. An integrated CRM module captures all interactions with the customer starting from lead generation to service level assessment and review,

Ramco co-creates with G4S to enable them run, integrate multiple businesses and processes across locations and countries
G4S India, incorporated in the year 1989, has achieved a remarkable growth and is the leading and most respected security company in India. G4S India employs 130,000 professionals, has a strong network of 180 branches and regional offices spread throughout the country. Needs and Challenges Integration of multiple processes
Inter location and region integration Evolving and new business models and new businesses Information volumes and volatility Unique processes

Solution Highlights Unique solutions for

Guarding operations Security systems operations Integrated operations Standard back office solutions HCM and Payroll Financials Supply Chain Multi currency, company, location roll out

Results
Optimal deployment and re-deployment of resources Revenue completeness and leakages prevention Efficient management of contracts Business insights through timely and sophisticated MIS reports Centralized IT Management

Co-create with Us!

Ramcos co-creative approach can deliver the same winning results for you as we have for Facility Management Enterprises worldwide. For more information about Ramco, contact us at info@rsi.ramco.com Or on the web at www.ramco.com

Ramco is a global provider of business consulting, enterprise solutions and outsourcing services that enhance business value through better business processes and agile global-class applications. Ramco Systems has offices in nine countries and over 450 customers in 1,000 locations worldwide. The company provides solutions to multiple verticals including banking, insurance, manufacturing, supply chain, aviation, transportation and logistics, healthcare, governance, retail and more. Ramco Systems has been certified for ISO 9001:2000 quality standards and assessed for SEI CMMi - SW Level 5. The company is part of the USD 800 million Ramco Group and is publicly held.

Ramco Systems | 64, Sardar Patel Road, Taramani, Chennai 600 113 | Tel: +91 44 2235 4510 | email: info@rsi.ramco.com | www.ramco.com