Rating scale

Acceptable skills and Highly skilled - one of behaviour my strengths 2 3 4 5 6 Nov-10

Theory and Practice 1 Understanding of OD theory 2 Ability to apply OD theory 3 u/stdg of systems theory 4 Ability to apply systems theory 5 u/stdg of adult learning theory 6 Ability to apply adult learning theory 7 u/stdg of change theory 8 Ability to apply change theory u/stdg of group devt / group dynamics 9 theory Ability to apply group devt / group 10 dynamics theory 11 u/stdg of individual devt theory 12 Ability to apply individual devt theory Ability to make theories 13 understandable to client u/stdg the history and concepts of 14 orgn design and orgn architecture u/stdg the concepts and process of 15 work redesign u/stdg the theory, use and impact of 16 large scale interventions continuosly integrating current literature and new or developing 17 theories in the field ability to learn the language of the 18 client system ability ot quickly u/stnd the core 19 business of the client system ability to help the client make snse of the complexities and ambiguities 20 facing them ability to provide new contexts and different ways of viewing old 21 problems and issues ability to assist the client system in u/stdg the systemic impact of change 22 efforts u/stdg of orgl climate and how to 23 influence it

3 3 3 2 4 4 3 2 3 3 2 2 3 2 3 2

2 4 4

2 3

ability to assist the client in developing the capacity to learn from 24 experience ability to assess the client's readiness for change and to assist the client in developing internal orgl commitment 25 to change Sub Total A Values and Ethics Ability and willingness to articualte your personal values and their impact 26 on your work ability to articualte and incorporate your values into your work and 27 practice willingness to spend time to prepare thoughtfully and thoroughly for all 28 work with the client system ability to follow thru on your 29 commitments 30 ability to model ethical behavious willingness to hold yourself to high standards and to engage only in 31 ethical practices ability to assist the clients in identifying and differentiating between their espoused values and 32 values in practice ability and willingness to identify when alcohol, drugs and other 33 substance abuse issues are at play 34 ability to work thru ethical conflicts ability to manage both anonymity and confidentiality and to know when 35 each is appropriate ability to say no to work when you and the client are not aligned or the 36 work requires skills you do not have Sub Total B Methodologies and Application through Action Research Ability to utilise the action research 37 model

2 71

3 3 4

3 4

3 36

ability to engage the client in and 38 manage the entry process\ ability to distinguish between multiple clients in the same client system (the client contracting for services, the client using services, and the client with power to ensure implementation) 39 and to work with each appropriately ability to negotiate a clear and appropriately bounded contract with 40 the client ability to use a variety of data gathering methods to assess the 41 current state of the client system ability to maintain objectivity and perspective in the data gathering 42 process ability to facilitate the interpretation of 43 the client data ability to work collaboratively with the client system to plan appropriate 44 interventions ability to develop appropriate interventions that relate to the data 45 and the client's goals ability to re-contract with the client ystem to expand, extend or limit the 46 project ability to evaluate the impact of 47 interventions ability to assist the client in 48 completing meaningful units of work ability to bring work to closure and effectively terminate with the client 49 system Sub Total C Methodologies and Application ability to present conceptual 50 information attention to the strategic design 51 issues of including : timing pacing levels of intervention variety of formats

4 4

2 3

2 43

2 2 2 2

52 ability to include a range of activities : structured / unstructured cognitive / experiential planned / emergent technical / personal ability to be client centered, focusing 53 on the client's readiness and needs facility with a variety of models, exercises and / or techniques to 54 assist clients with: problem solving decision making conflict management communication role clarification team devt innovation strategic planning action planning ability to appropriately link your models, frameworks and exercises to the client's identified purpose and 55 needs u/stdg of the concepts of orgn design 56 and orgn architecture ability to select interventions 57 appropriate at each level of system ability to design and facilitate large 58 group processes ability to coach individuals; leaders or 59 other members of the client system ability to work on issues related to business processes and to facilitate 60 work redesign ability to work on issues related to 61 orgn strucutre ability to evaluate the impact of 62 interventions Sub Total D Group Process Skills ability to listen and reflect what you 63 hear awareness of your intent when making either content or process 64 contributions

3 2 3 2

2 2 2 2 3 3 2 2 2

3 2 3 3

3 3 2 33

awareness of tension indicators in a 65 group ability to see and hold up what members of the client system are 66 unable to see or unwilling to discuss ability to distinguish individual perceptions from organizational 67 reaities ability to focus the energy of the client system to support the work of the 68 orgn ability to know when and how to heighten and diffuse conflect and 69 expression of difference bility to identify formal and informal 70 systems and sub-groups ability to assist othes in making 71 meaning of their experiences ability to pace or stretch clients to 72 maximise learning and growth ability to tolerate confusion withoput rushing to organise it or intervene ot 73 out of existence ability to stand silence and know 74 when it is useful 75 ability to face confliect and anger ability to clarify the group's purpse in 76 a particular project or meeting ability to help the client group shift between attending to its content and 77 attending to its process ability to select and intervene at the system level ( individual, interpersonal, group) which will have 78 the most impact on the group's work ability to help groups and teams develop their skills to do their own 79 process work freedom from the personal need to 80 make powerful events happen Sub Total D

2 4 5 2

3 3 4 4

2 3 60

Diversity and Differences

81 Ability to identify and work with differences in style, approch, and levels of awareness 3

82

Ability to see the impact of visible and invisible differences, including "isms," on the functioning of the client. Ability to demonstrate cognitive understanding of the full range of diversity issues at the organization and systems levels Ability to demonstrate cognitive understanding of the full range of diversity issues at the organization and systems levels. Ability to assist the client system in understanding the concerns of the primary social identy groups Ability to identify and work with behaviors, attitudes, feelings, and values in relation to the full range of diversity issues at the individual, interpersonal and group levels Ability to identify and work with behaviors, attitudes, feelings, and values in relation to the full range of diversity issues at the organization and systems levels

83

84

85

86

87

Sub Total D

16 Ability to work with the sensitivity to clients in the system Ability to understand and work with organizational politics Ability to distinguish between various kinds of power in the system and help clients improve their influence skills Ability to diagnose and work with power dynamics Ability to maintain objectivity and perspective in all parts of the consultation process Ability to recognize and work with resistance in individuals and groups including denial, deflection, projection, and confluence 3 3

Power and influence

88 89

90

91 92

3 3

93 Sub Total D

3 17

Use of Self
94 Ability to show geniuine to client's issues and feelings 4

95 96 97 98 99

Awareness of one's own personal biases,buttons and limitations Ability to identify youe resistances and work with and through them when they arise Ability to take respnsibility for mistakes Ability to ask for help Use for your intution and ability to check your assumptions and inferences Ability to share your own experiences in a useful, non-disruptive way Awareness of your own style and your impact on others Ability to distinguish clearly between your needs and the client's needs Ability to use your body as a signal system for your work Ability to laugh at yourself Ability to use humor appropriately in the work Ability to withhold judgment Ability to manage boundaries between you and the client and other parts of the organization/system Ability to "walk the talk" and model what you teach Use of external resources to support your own internal processing and meaning making Ability to identify and pursue your personal growth needs and professional develoment opportunities

3 4 4 4 3

100 101 102 103 104 105 106 107

4 4 4 3 4 3 3 3

108 109

4 3

110

Sub Total D

60 Use of clear, concise oral language Use of clear, concise written language. Ability to provide clear instructions and direction Ability to use metaphore as a way of describing what you observe or experience 3 4 3 4

Use of self through Communication

111 112 113 114

115 116 117 118 119 120 Sub Total D Grand total

Awareness of culture and cultural differences in the communication process Congruency of words, gesture, body language and eye contact Ability to express your thoughts and feelings authentically and appropriately with your clients Ability to give effective feedback Ability to solicit and receive feedback Ability to express your thoughts and feelings authentically

4 3 4 3 3 3 34 370 51%

Max score 150 Theory and Practice 1 Understanding of OD theory 2 Ability to apply OD theory 3 u/stdg of systems theory 4 Ability to apply systems theory 5 u/stdg of adult learning theory 6 Ability to apply adult learning theory 7 u/stdg of change theory 8 Ability to apply change theory u/stdg of group devt / group dynamics 9 theory Ability to apply group devt / group 10 dynamics theory 11 u/stdg of individual devt theory 12 Ability to apply individual devt theory Ability to make theories 13 understandable to client u/stdg the history and concepts of 14 orgn design and orgn architecture u/stdg the concepts and process of 15 work redesign u/stdg the theory, use and impact of 16 large scale interventions continuosly integrating current literature and new or developing 17 theories in the field ability to learn the language of the 18 client system ability ot quickly u/stnd the core 19 business of the client system ability to help the client make snse of the complexities and ambiguities 20 facing them ability to provide new contexts and different ways of viewing old 21 problems and issues ability to assist the client system in u/stdg the systemic impact of change 22 efforts u/stdg of orgl climate and how to 23 influence it ability to assist the client in developing the capacity to learn from 24 experience

Jun-10 3 2 2 2 3 3 2 2 2 2 2 2 3 2 3 2

Sampada Nov-10 3 3 3 2 4 4 3 2 3 3 2 2 3 2 3 2

M1 Nov-10 3 4 2 2 4 3 3 2 3 2 1 1 3 1 1 1

M2 Nov-10 4 3 3 2 4 3 4 4 4 4 4 3 4 5 5 3

1 3 4

2 4 4

1 2 1

3 5 5

2 2

2 3

3 2

3 4

ability to assess the client's readiness for change and to assist the client in developing internal orgl commitment 25 to change Sub Total A 66 Values and Ethics Ability and willingness to articualte your personal values and their impact 26 on your work ability to articualte and incorporate your values into your work and 27 practice willingness to spend time to prepare thoughtfully and thoroughly for all 28 work with the client system ability to follow thru on your 29 commitments 30 ability to model ethical behavious willingness to hold yourself to high standards and to engage only in 31 ethical practices ability to assist the clients in identifying and differentiating between their espoused values and 32 values in practice ability and willingness to identify when alcohol, drugs and other 33 substance abuse issues are at play 34 ability to work thru ethical conflicts ability to manage both anonymity and confidentiality and to know when 35 each is appropriate ability to say no to work when you and the client are not aligned or the 36 work requires skills you do not have Sub Total B 78 Method/Application-Actn Resrch Ability to utilise the action research 37 model ability to engage the client in and 38 manage the entry process\

2 40% 60

2 47% 71

4 38% 57

4 63% 94

3 3 4

3 3 4

5 6 6

4 4 4

3 3

3 4

1 3

2 3

2 33

3 55% 36

3 71% 47

3 59% 39

3 3

3 3

3 2

3 2

ability to distinguish between multiple clients in the same client system (the client contracting for services, the client using services, and the client with power to ensure implementation) 39 and to work with each appropriately ability to negotiate a clear and appropriately bounded contract with 40 the client ability to use a variety of data gathering methods to assess the 41 current state of the client system ability to maintain objectivity and perspective in the data gathering 42 process ability to facilitate the interpretation of 43 the client data ability to work collaboratively with the client system to plan appropriate 44 interventions ability to develop appropriate interventions that relate to the data 45 and the client's goals ability to re-contract with the client system to expand, extend or limit the 46 project ability to evaluate the impact of 47 interventions ability to assist the client in 48 completing meaningful units of work ability to bring work to closure and effectively terminate with the client 49 system Sub Total C Method. and Application ability to present conceptual 50 information attention to the strategic design 51 issues of including : timing pacing levels of intervention variety of formats 52 ability to include a range of activities : structured / unstructured

3 3

4 4

4 3

4 4

2 3

2 3

3 2

3 3

2 37

3 56% 44

3 46% 36

3 55% 43

78

3 2

3 1

4 3 3 3 3 3

2 2 2 2 3 3 2.5

cognitive / experiential planned / emergent technical / personal ability to be client centered, focusing 53 on the client's readiness and needs facility with a variety of models, exercises and / or techniques to 54 assist clients with: problem solving decision making conflict management communication role clarification team devt innovation strategic planning action planning ability to appropriately link your models, frameworks and exercises to the client's identified purpose and 55 needs u/stdg of the concepts of orgn design 56 and orgn architecture ability to select interventions 57 appropriate at each level of system ability to design and facilitate large 58 group processes ability to coach individuals; leaders or 59 other members of the client system ability to work on issues related to business processes and to facilitate 60 work redesign ability to work on issues related to 61 orgn strucutre ability to evaluate the impact of 62 interventions Sub Total D 108 Group Process Skills ability to listen and reflect what you 63 hear awareness of your intent when making either content or process 64 contributions awareness of tension indicators in a 65 group

2 3 2

3 4 4

2.5 2 2 2 2 3 3 2 2 2

2.5 3 3 3 3 3 3 3 4 4

2 2 3 3

3 2 3 3

2 1 3 1

4 5 4 3

3 3 2 32

3 3 2 27% 21

3 4 3 27% 21

5 5 4 64% 50

4 4

5 5

4 4

3 3

ability to see and hold up what members of the client system are 66 unable to see or unwilling to discuss ability to distinguish individual perceptions from organizational 67 reaities ability to focus the energy of the client system to support the work of the 68 orgn ability to know when and how to heighten and diffuse conflect and 69 expression of difference bility to identify formal and informal 70 systems and sub-groups ability to assist othes in making 71 meaning of their experiences ability to pace or stretch clients to 72 maximise learning and growth ability to tolerate confusion withoput rushing to organise it or intervene ot 73 out of existence ability to stand silence and know 74 when it is useful 75 ability to face confliect and anger ability to clarify the group's purpse in 76 a particular project or meeting ability to help the client group shift between attending to its content and 77 attending to its process ability to select and intervene at the system level ( individual, interpersonal, group) which will have 78 the most impact on the group's work ability to help groups and teams develop their skills to do their own 79 process work freedom from the personal need to 80 make powerful events happen Sub Total D

2 4 4 2

2 4 5 2

3 3 4 3

2 3 4 3

2 2 3 3

3 3 4 4

3 4 3 4

4 2 4 4

2 2 49

2 3 56% 60

1 5 56% 61

3 2 54% 58

42

Diversity and Differences

81 Ability to identify and work with differences in style, approch, and levels of awareness 2 3 3 3

82

Ability to see the impact of visible and invisible differences, including "isms," on the functioning of the client. Ability to demonstrate cognitive understanding of the full range of diversity issues at the organization and systems levels Ability to demonstrate cognitive understanding of the full range of diversity issues at the organization and systems levels. Ability to assist the client system in understanding the concerns of the primary social identy groups Ability to identify and work with behaviors, attitudes, feelings, and values in relation to the full range of diversity issues at the individual, interpersonal and group levels Ability to identify and work with behaviors, attitudes, feelings, and values in relation to the full range of diversity issues at the organization and systems levels

83

84

85

86

87

Sub Total D

14

38% 16

36% 15 2 2 4 4

50% 21

36

Power & influence

88 89 Ability to work with the sensitivity to clients in the system Ability to understand and work with organizational politics Ability to distinguish between various kinds of power in the system and help clients improve their influence skills Ability to diagnose and work with power dynamics Ability to maintain objectivity and perspective in all parts of the consultation process Ability to recognize and work with resistance in individuals and groups including denial, deflection, projection, and confluence 2 2 3 3

90

91 92

3 3

3 3

1 3

3 3

93 Sub Total D 102

2 14

3 47% 17

2 31% 11

4 61% 22

Use of Self

94 95 96 97 98 99

Ability to show geniuine to client's issues and feelings Awareness of one's own personal biases,buttons and limitations Ability to identify youe resistances and work with and through them when they arise Ability to take respnsibility for mistakes Ability to ask for help Use for your intution and ability to check your assumptions and inferences Ability to share your own experiences in a useful, non-disruptive way Awareness of your own style and your impact on others Ability to distinguish clearly between your needs and the client's needs Ability to use your body as a signal system for your work Ability to laugh at yourself Ability to use humor appropriately in the work Ability to withhold judgment Ability to manage boundaries between you and the client and other parts of the organization/system Ability to "walk the talk" and model what you teach Use of external resources to support your own internal processing and meaning making Ability to identify and pursue your personal growth needs and professional develoment opportunities

4 2 3 4 3 3

4 3 4 4 4 3

5 4 4 5 5 4

4 2 2 4 4 4

100 101 102 103 104 105 106 107

3 3 3 2 3 2 2 2

4 4 4 3 4 3 3 3

4 4 4 3 5 4 4 4

3 3 3 3 4 3 2 4

108 109

4 2

4 3

4 3

3 3

110

Sub Total D

48

59% 60

70% 71 4 4 4 4 4 4

53% 54

60

Use self thru Commn

111 112 113 Use of clear, concise oral language Use of clear, concise written language. Ability to provide clear instructions and direction 3 3 2 3 4 3

114

Ability to use metaphore as a way of describing what you observe or experience Awareness of culture and cultural differences in the communication process Congruency of words, gesture, body language and eye contact Ability to express your thoughts and feelings authentically and appropriately with your clients Ability to give effective feedback Ability to solicit and receive feedback Ability to express your thoughts and feelings authentically

115 116 117 118 119 120 Sub Total D

4 2 4 3 3 3 31

4 3 4 3 3 3 57% 34

4 5 4 4 4 4 68% 41

3 3 4 3 3 3 57% 34

Overall

359 50%

360 50%

415 58%

Shipra Nov-10 2 2 2.5 2.5 3 3 2 2 2 2 2 2 3 2 2 2

M3 Jan-11 4 4 4 4 5 6 4 4 5 5 6 6 4 4 4 3

M4 Nov-10 3 3 2 2 3 3 3 3 4 3 4 4 3 2 3 2

2 3 3

4 4 3

2 3 3

2 2

3 5

3 2

2 37% 56

3 69% 104

3 48% 72

3 4 4

5 6 6

5 5 5

2 3

4 4

5 5

4 58% 38

4 83% 55

5 77% 51

3 3

6 5

3 2

4 3

4 5

4 4

2 3

6 4

3 4

4 51% 40

4 79% 62

4 58% 45

3 2

4 3 3 3 3 3 4 4

3 3 3 3 3 4 4 4

4 4 4

3 3 3

3 3 3 3 4 3 3 3 3 3

3 4 3 3 4 3 3 2 3 3

2 2 2 4

3 3 3 3

4 2 2 1

2 2 2 23% 18

3 3 3 50% 42

3 3 4 45% 37

3 3

5 4

3 3

2 3 2 2

3 4 4 4

2 4 4 4

2 2 2 2

4 4 4 4

3 3 4 3

2 2 40% 43

3 4 63% 68

3 3 52% 56

3 2

3 2 3 2 3 2 3 2

3 2

3 2 33% 14 3 3 50% 21

43% 18 3 2

2 2

4 2 2 4 4 2 3 2 33% 12 58% 21

2 3

3 42% 15

2 2

4 3 4

4 4 4 5 5 3

3 4 3 5 4 5 2 5 2 2 5 4 2 2 2 1 1 4 5 3 3 3 2 4 5 4 2 6 2 37% 38 3 3 3 6 6 6 71% 72 3 4 4 64% 65 5 4 4 3 4 3 3 3 3 4 4

5 3 5 2 3 6 5 3 2 2 3 45% 27 3 6 4 87% 52

4 2 3 2 3 3 55% 33

286 40%

497 69%

392 54%

Parameter 1 Values and Ethics 2 Use self thru Commn 3 Use of Self Method/Application-Actn 4 Resrch 5 Theory and Practice 6 Group Process Skills 7 Power & influence 8 Diversity and Differences 9 Method. and Application 10 Overall

Sampada M1 55% 57% 59% 56% 47% 56% 47% 38% 27% 50%

M2 71% 68% 70% 46% 38% 56% 31% 36% 27% 50% 59% 57% 53% 55% 63% 54% 61% 50% 64% 58%

Shipra M3 58% 45% 37% 51% 37% 40% 33% 33% 23% 40%

M4 83% 87% 71% 79% 69% 63% 58% 50% 50% 69% 77% 55% 64% 58% 48% 52% 42% 43% 45% 54%

Nov 10-Movement across JW parameters

100% 80% 60% 40% 20% 0%
cs Et hi ss Sk i ll s

58% Sampada M1 M2 Shipra M3 M4

an

ue

ro

up

al

Pr o

ce

JW movemt - Nov 10 - Overall

Overall 65% 63% 58% 58% 51% 54% 46% 41% 38% 53%
al V

80% 60% 40% 20% 0%

Overall 65% 63% 58% 58% 51% 54% 53% 41% 38%

46%

cs

ct ic

Et hi

Pr a

an

an

ue

ry

eo

Th

M et ho

d.

an

pp

l ic

at io

53%

8%