For Your Urgent Attention Background and Instructions: As p er the Reserve Bank of India guidelines on Know Yo ur Customer (KYC)

policy, banks have to up date customer details for all their exi sting customers at a regular frequency. Regulation may also ma ke this mandatory for you to continue using your credit card. Please provide the documents as stated below for your credit card as well as for add-on card member(s), if any One set of documents would suffice if you h old more than one Citibank / ING credit card. Recent passport size photograph (To be affi xed in th e slot provided below) Copy of PAN card or any valid pho to i de ntity document
(e.g. Driving License, Passport , Voters Card or Identity card issued by Govt. Org., PSU, Armed Forces, Statutory/ R egulatory Authority)

attested copy of Valid Visa for India (fo r expatriates only) Self The copy of the photo ID document should be signed by the respective card members along with the rel ated card number mentioned therein. Please print a copy of thi s d ocument (selecting A4 size) and use the below response format mentioning your unique reference number as in the correspondence se nt to you. You can also send us the scanned copy of the document and photo; self attested b y the respective ca rd member, from the email ID of the primary card holder registered on the banks record s. You may send your responses to, Through Ordinary Post: Citibank, N.A., PO Box # 483 0, Anna Salai, Chennai - 600 002. Through Courier: Citibank, N.A., Mail Room, No.2, Club House Road, Chennai - 600 002. Through email (for Citibank cards): indiaservice@citi.com / Through email (for ING cards): inghelp@citi.com Important Note: Please do not make any changes to the e mail subject line while responding. Please ensure you send across the req uire d docu ments latest within 15 days of receipt of the communication sent. For your unique reference number (to be quoted in the response format below) or any query you may have in thi s regard, you may call us at the nearest 24-hour CitiPhone helpline o r emai l us at indiaservice@citi.com. ING Vysya Credit card* customers can call the ING credit card helpline at 1800-102-2464 / 1800-425-2464 or write to inghelp@citi.com We value your association with us and look forward to your full support and prompt response.
*ING Vysya Credit Cards are managed by Citibank Note: Last updated In May 2011

Below response format to be filled and se nt alo ng wi th the required documents ------------------------------------------------------------------------Please Tear Here-------------------------------------------------------------------------------Please paste a rece nt passport size color photograph

Please paste a recent passport size color photograph of the Primary cardmem ber. Please do not use pins, tape or staples on the photograph

Please paste a r ecent passport size color photograph of the Add itional cardmemb er (if any). Please do not use pins, tape or staples on the photograph

Please paste a recent passport size color photograph of the Add ition al cardmemb er (if any). Please do not use pins, tape or staples on the photograph

Primary card number

Add-on Card Number

Add-on Card Number

Please update my credit card record with my photograph and self-attested copy of my photo identity document (and for my additional card(s), as applicable). I confirm that the copies are true an d have been signed by the document owner. I have also ensured that the card number is clearly mentioned on the document annexed. Unique Reference No.

Signature of the Primary card holder