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About this document This How-To-Guide is intended for Customer Service and Installation Personnel involved in the installation and maintenance of Mitel 3300 ICPs.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subjected to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate changes.
How-To-Guide configure the Mitel 3300 ICP for use with the Telematrix 3300IP
, Trademark of MITEL Networks Corporation Copyright 2008, MITEL Networks Corporation All rights reserved
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Table of Contents Overview .............................................................................................................................................4 Software & Hardware Setup .......................................................................................................4 Device Limitations ..........................................................................................................................4 3300 Setup Notes ............................................................................................................................5
Network Requirements .......................................................................................................................................... 5 Assumptions for the 3300 ICP programming .............................................................................................. 5 Licensing and Option Selection - SIP Licensing........................................................................................ 6 Multiline IP Set Configuration............................................................................................................................. 7 Class of Service Assignment.............................................................................................................................. 8 SIP Device Capabilities Assignment ............................................................................................................. 10 Station Service Assignment .............................................................................................................................. 11 Multiline Set Key Assignment........................................................................................................................... 12
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Overview
This document provides a reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 ICP to host the Telematrix 3300IP phone. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup.
Device Limitations
This is a list of problems or not supported features when the Telematrix 3300IP phone is connected to the Mitel 3300.
Problem Description Unable to transfer calls using device based setup (Supervised or Unsupervised) 3300IP Display phone Busy Signal is delayed for approximately 10 seconds. However, the phone Displays Please Hangup immediately.
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Network Requirements
There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information. For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss <1%, jitter < 30ms, one-way delay < 80ms).
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Figure 5 SIP Device Capabilities Assignment Features work with Device Based or System Based, but we recommend System Based to allow for use of Feature Access Codes and greater flexibility.
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Figure 1: Account Settings Fill out personal information as well as server settings Account Name: This should be the number as programmed in the 3300 ICP followed by the IP address of the 3300 ICP. In this example, the extension is 29015 and the ICPs IP address is 192.168.101.11.
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Password: This is the password as programmed into the 3300 ICP for the device. Phone Number: This is the number that will show on a Caller ID. Display Name: This is the name that will show on a Caller ID. Check on Enable Register, you can see the Register Status Server Address: Enter the address of the 3300 ICP followed by the port as configured on the 3300 ICP (default is 5060).
Enable/Disable Device Based call features by going Advance > Call Service or SIPConfiguration > Advanced Set
If all settings are correct you will see register status Registered and you can begin to make calls. The TeleMatrix 3300IP supports configuration file downloads via DHCP Option 66 in Firmware version V1.7.219.232 Oct 30 2008 17:25:01 (October 30, 2008) and later. The files have a naming convention of 1234.3300ip.txt (1234 being the varying DN/Extension number of each individual phone.) When creating a new configuration file, the file version (top line of config file) must be incremented. Ex: <<VOIP CONFIG FILE>>Version:2.0003 must become <<VOIP CONFIG FILE>>Version:2.0004 When the phone Boots up, phones with a display will ask for a Config ID. Using the example of 1234.3300ip.txt, the installer would press the following keys:
1234#
At that point, the phone will retrieve the configuration file from the tftp server IP address as specified in the 3300ICP ESM form DHCP Options. The phone will reboot with a new configuration. Document #08-4940-00028_3 Page 14
The TeleMatrix 3300IP is a SIP-only phoneset, and is self-tested by Telematrix to be compatible with Asterisk IP/PBX, Avaya S8300 IP Server and the Mitel 3300ICP Version Release 8.0.9.20 UR3. The Phone, as it comes out of the box has a default IP address of 192.168.10.1. (Network -> LAN Config). Pointing your browser to that address, you will be presented with a login screen Login = admin Pass = admin This is the Default Current Status Page
The scope of this document is to provide the basic screenshots necessary to quickly configure the guest phone for basic registration and show the user where to program voicemail retrieval keys and speed dials. Our example 3300IP phone is programmed as extension 1234
Server address of the IP/PBX, extension number/account name, phone number and display name, enable register and enable message waiting indication are all programmed here.
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The Network ports WAN/LAN may need to be configured for DHCP or Static, and are found under Network -> WAN Config:
The 3300IP, when used as a lobby phone can be programmed to ring-down to a specific number with hotline setting found under Advance -> Call Service menus
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The 3300IPs Speed dial and Touchlite keys can be programmed in Advance -> Memory Key
MWI Number is the field for programming the Red Message Waiting Touchlite. In this example, it is programmed to dial number (7001) on the IP/PBX for retrieving voicemail messages. Setting the LCD Display is done in System -> MMI Set
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Setting Dial Plans and Delivering Dial Tone after 9 Browse to Advanced => Digital Map. Dial plan rules are created under the Digital Rule Table. If you enter a comma into a dial plan entry (example below), secondary dial tone will be supplied at that point. For example: 9,18xxxxxxxxx will produce a dial tone after the 9. The dial tone will quit when the 1 is pressed. Or if the entry is 12,xx When you enter 1, dial tone stops. When you enter the 2, you get dial tone again. When you hit another digit, dial tone stops again.
Example: Steps taken 1st - Configure phone number, server IP address, etc under phone menu VoIP / SIP Config 2nd - Setup VLAN Info at Advance -> QoS - see QoS Config screenshot (Do not enable VLAN at this time) diffserv, VLAN ID, (data untaged - this defines workstation traffic)
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3rd - LAN Config - Bridge Enable - ON/Checked 4th - Set your connected PC to an address and subnet mask that will allow the pc to connect to the phone's new WAN IP address (example: phone at 10.1.204.119 / subnet mask 255.255.192.0 - PC should be at 10.1.204.199 / subnet mask 255.255.192.0 or similar) 5th - Log back into phone 6th - LAN Config - you will find Bridge Enable checked, DHCP Server on and NAT ON. Only Bridge Enable should be on, uncheck DHCP Server and uncheck NAT. 7th - Config VLAN (Advance -> QoS) - Set/Check VLAN Enable - make sure Data Untaged is set in differentiation field 8th - Save config, reboot Phone should now navigate the VLAN and get a WAN IP address from the correct DHCP server. 9th If you are installing multiple phones, you will want to create multiple configuration files based upon the template you just created and saved. You can load them onto the additional phones by saving them as extx.3300ip.txt and loading them on individual phones via Config Manage (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating)
Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301
Changing the default LAN IP Address of 192.168.10.1 is possible under Network -> LAN Config In order to enable VLAN, you must enable Bridge and disable NAT and DHCP Service as below:
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This setting wont take effect unless you save the config and reboot the device
Manual Programming - Submerged Keys and programming the Phone from the LCD
There are 2 submerged keys (above the 10 speed dial keys/underneath the faceplate). The left (store) key is used to store speed dials as well as enter the internal menu to check status and program the phone. 1. Speed Dial: To program a speed dial, Press the store keypress a speed dial keythen press the digits you want stored there.
2. Internal Menu: To enter the phones internal menu, hold down the left (store) key for three seconds. At that time, you will be prompted to enter the password (default password = 123) then press the other key (right key = flash) to enter the LCD navigation menu.
Vol up key navigates up Vol Down key navigates down Right/Flash key is Enter Left/Store key is Escape (back out of that menu option) To determine the IP address assigned to the phone, Navigate to Config -> Network -> WAN -> Status using the keys and process outlined above.
3300ICP Notes
1. If there are no telephone directory assignments for the extension, then extension displays twice when you call it. 2. If you do not hear Music On Hold (on a 3300ICP) you may need to change a setting in the SIP Devices Capability Assignment Select Prevent the Use of IP Address 0.0.0.0 in SDP Messages to YES 3.
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The phone will reset and come up under the new configuration. Since the new configuration may have a VLAN ID enabled, the phone must be connected to a port where the VLAN is supported or it will not come up and connect to the server. In the configuration file, these (<----) are the settings addressed below in the directions for configuration through the UI. <LAN CONFIG MODULE> Lan Ip :192.168.10.1 Lan NetMask :255.255.255.0 Bridge Mode :1 <---<DHCP CONFIG MODULE> Enable DHCP Server :0 Enable DNS Relay :1 DHCP Update Flag :0 TFTP Server :0.0.0.0 <NAT CONFIG MODULE> Enable Nat :0 <---Enable Ftp ALG :1 Enable H323 ALG :0 Enable PPTP ALG :1 Enable IPSec ALG :1 <QOS CONFIG MODULE> Enable VLAN :1 Enable diffServ :1 DiffServ Value :46 VLAN ID :30 802.1P Value :6 VLAN Recv Check :0 Data VLAN ID :254 Data 802.1P Value :0 Diff Data Voice :0
<----
<---<---<---<---<---<----
<----
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Set diffserv value to 0x2e (46 decimal). Set Voice 802.1p Priority to 6. (or other as needed) Set Voice VLAN ID to 30. (or other as needed) Hit Apply. UI will still be DEAD. Reconnect the phone to a port where the voice VLAN is supported if necessary. Power cycle phone if it is already connected to this LAN. The Phone should now come up on the chosen VLAN.
http://www.telematrixusa.com
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